<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD><TITLE>Customer Complaint on Tuning</TITLE> <META http-equiv=Content-Type content=text/html;charset=iso-8859-1> <STYLE type=text/css></STYLE> <META content="MSHTML 6.00.6000.16705" name=GENERATOR></HEAD> <BODY id=MailContainerBody style="PADDING-RIGHT: 10px; PADDING-LEFT: 10px; PADDING-TOP: 15px" bgColor=#ffffff leftMargin=0 topMargin=0 CanvasTabStop="true" name="Compose message area"> <DIV><FONT face=Arial>Ditto......Jon you've got that right.</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Al Guecia</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV style="FONT: 10pt Tahoma"> <DIV><FONT face=Arial size=3></FONT><BR></DIV> <DIV style="BACKGROUND: #f5f5f5"> <DIV style="font-color: black"><B>From:</B> <A title="mailto:jonpage@comcast.net
CTRL + Click to follow link" href="mailto:jonpage@comcast.net">Jon Page</A> </DIV> <DIV><B>Sent:</B> Saturday, August 16, 2008 7:56 AM</DIV> <DIV><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV><B>Subject:</B> Customer Complaint on Tuning</DIV></DIV></DIV> <DIV><BR></DIV> <DIV><FONT face=Arial>></FONT><FONT face=Arial color=#000000>Keep your honestly earned money and just tell her politely to use<BR>>someone else next time.</FONT></DIV> <DIV><FONT color=#000000><BR><FONT face=Arial></FONT></FONT></DIV> <DIV><FONT face=Arial color=#800000><STRONG>If she's dissatisfied, she will be whether you refund or not. If she is going</STRONG></FONT></DIV> <DIV><FONT face=Arial color=#800000><STRONG>to speak disparagingly of you, she will whether you refund or not.</STRONG></FONT></DIV> <DIV><FONT face=Arial><BR></FONT></DIV> <DIV><FONT face=Arial>People already might know that she does not have both oars in the water.</FONT></DIV> <DIV><FONT face=Arial><BR></FONT></DIV> <DIV><FONT face=Arial color=#800000><STRONG>A refund would be construed as an admission of sub-par work, more so than</STRONG></FONT></DIV> <DIV><FONT face=Arial color=#800000><STRONG>customer appeasement</STRONG>.</FONT></DIV> <DIV><FONT face=Arial><BR></FONT></DIV> <DIV><FONT face=Arial>When you walk into someone's home you do not know what you will run into.</FONT></DIV> <DIV><FONT face=Arial><BR></FONT></DIV> <DIV><FONT face=Arial>Remember these two quips:</FONT></DIV> <DIV><FONT face=Arial>No good deed goes unpunished</FONT></DIV> <DIV><FONT face=Arial>The more you bend over backwards, the more they take advantage (rephrased)</FONT></DIV> <DIV><FONT face=Arial><BR></FONT></DIV> <DIV><FONT face=Arial>Illagitime non carborundum</FONT></DIV><X-SIGSEP><PRE>-- </PRE></X-SIGSEP> <DIV><BR><FONT face=Arial>Regards,<BR><BR>Jon Page</FONT></DIV></BODY></HTML>