<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD><TITLE>Customer Complaint on Tuning</TITLE> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <STYLE type=text/css>BLOCKQUOTE { PADDING-BOTTOM: 0px; PADDING-TOP: 0px } DL { PADDING-BOTTOM: 0px; PADDING-TOP: 0px } UL { PADDING-BOTTOM: 0px; PADDING-TOP: 0px } OL { PADDING-BOTTOM: 0px; PADDING-TOP: 0px } LI { PADDING-BOTTOM: 0px; PADDING-TOP: 0px } </STYLE> <META content="MSHTML 6.00.6000.16705" name=GENERATOR></HEAD> <BODY bgColor=#ffffff> <DIV><FONT face="Century Schoolbook" size=2>Agreed! It's one thing if you legitimately screwed up and the guilt is overwhelming to compensate her for her unhappiness. But if what you have done is on par for what is considered acceptable piano service and she's still not pleased, then there's nothing that is going to please her.Move on and don't look back. I'm sure she done this with other subcontractors as well.</FONT></DIV> <DIV><FONT face="Century Schoolbook" size=2>Some people are just sour-pusses.</FONT></DIV> <DIV><FONT face="Century Schoolbook" size=2>Tom Servinsky</FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=jonpage@comcast.net href="mailto:jonpage@comcast.net">Jon Page</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Saturday, August 16, 2008 7:56 AM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Customer Complaint on Tuning</DIV> <DIV><BR></DIV> <DIV>><FONT face=Arial color=#000000>Keep your honestly earned money and just tell her politely to use<BR>>someone else next time.</FONT></DIV> <DIV><FONT face=Arial color=#000000><BR></FONT></DIV> <DIV><FONT face=Arial color=#000000>If she's dissatisfied, she will be whether you refund or not. If she is going</FONT></DIV> <DIV><FONT face=Arial color=#000000>to speak disparagingly</FONT> of you, she will whether you refund or not.</DIV> <DIV><BR></DIV> <DIV>People already might know that she does not have both oars in the water.</DIV> <DIV><BR></DIV> <DIV>A refund would be construed as an admission of sub-par work, more so than</DIV> <DIV>customer appeasement.</DIV> <DIV><BR></DIV> <DIV>When you walk into someone's home you do not know what you will run into.</DIV> <DIV><BR></DIV> <DIV>Remember these two quips:</DIV> <DIV>No good deed goes unpunished</DIV> <DIV>The more you bend over backwards, the more they take advantage (rephrased)</DIV> <DIV><BR></DIV> <DIV>Illagitime non carborundum</DIV><X-SIGSEP><PRE>-- </PRE></X-SIGSEP> <DIV><BR>Regards,<BR><BR>Jon Page</DIV></BLOCKQUOTE></BODY></HTML>