<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.6000.16705" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face="Bookman Old Style" size=2>I guess we do what works.  I echo the sentiments of others who suggest that difficult clients are a learning opportunity and a call to really listen and find out the root of the problem.  I would fear purposely leaving a piano out of tune, only to have the client "show off" my work to someone that knows better.</FONT></DIV> <DIV><FONT face="Bookman Old Style" size=2></FONT> </DIV> <DIV><FONT face="Bookman Old Style" size=2>William R. Monroe</FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">SNIP</DIV> <DIV style="FONT: 10pt arial"> </DIV> <DIV style="FONT: 10pt arial">"That's it ! That's my piano ! " So, I continued to raise one string from <BR>the unison two beats or so, much to her delight. <BR><BR>I rationalize that she had become so accustomed to her piano being out of tune, that when I 'tuned' it the<BR>sound she anticipated was gone. Fortunately this scenario only happened once - so far.<BR><BR>Tuning the customer . Smiles all around ! <BR><BR><BR><BR>Joel<BR>On Aug 17, 2008, at 12:40 AM, Israel Stein wrote:<BR><BR></DIV> <BLOCKQUOTE> <DIV>SNIP</DIV> <DIV> </DIV> <DIV>I discussed the problem with her and from what she was telling me I got a hunch. So I slightly fuzzed up the unisons on a couple octaves and asked her if that was better. She was ecstatic - yes, yes!. So I did that to the rest of the piano, collected my fee and left a happy client behind. Never heard from her again, thank G-d. <BR><FONT face="Bookman Old Style" size=2></FONT></DIV> <DIV><FONT face="Bookman Old Style" size=2>SNIP</FONT></DIV> <DIV><FONT face="Bookman Old Style" size=2></FONT><BR>Israel Stein <BR><BR><BR><BR></DIV></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>