<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1555" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>Any refund seems to me makes her the expert. </FONT></DIV> <DIV>Joe Goss RPT<BR>Mother Goose Tools<BR><A href="mailto:imatunr@srvinet.com">imatunr@srvinet.com</A><BR><A href="http://www.mothergoosetools.com">www.mothergoosetools.com</A></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=piannaman@aol.com href="mailto:piannaman@aol.com">piannaman@aol.com</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, August 15, 2008 9:48 AM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Customer Complaint on Tuning</DIV> <DIV><BR></DIV> <DIV id=sig1966 style="CLEAR: both">Terry,<FONT face="Arial, Helvetica, sans-serif"><BR><BR>Just a couple of ideas...<BR><BR>I wouldn't return all of her money.  But in order to keep the peace, I'd consider a 1/2 refund.  I have no doubt the piano sounds as good or better than ever, but you'll never persuade her of that.<BR><BR>Or you could offer to go over and "retune" the piano the way it was, give her a -25c pitch adjustment and a refund....not the best choice, for sure.<BR></FONT></DIV> <DIV class=aol_ad_footer id=u8CACD0583C3D596-1694-1E91><FONT style="FONT: 10pt ARIAL, SAN-SERIF; COLOR: black">It's time to go back to school! Get the latest trends and gadgets that make the grade on <A title=http://shopping.aol.com/back-to-school?ncid=aolins00050000000007 href="http://shopping.aol.com/back-to-school?ncid=aolins00050000000007" target=_blank>AOL Shopping</A>.</FONT> </DIV></BLOCKQUOTE></BODY></HTML>