<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1555" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>Have her check the key signature <g></FONT></DIV> <DIV>Joe Goss RPT<BR>Mother Goose Tools<BR><A href="mailto:imatunr@srvinet.com">imatunr@srvinet.com</A><BR><A href="http://www.mothergoosetools.com">www.mothergoosetools.com</A></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=mfarrel2@tampabay.rr.com href="mailto:mfarrel2@tampabay.rr.com">Farrell</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">Pianotech List</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, August 15, 2008 1:34 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Customer Complaint on Tuning</DIV> <DIV><BR></DIV> <DIV><FONT face=Arial>Naw, I don't think so. The same notes will sound fine to her in some tunes, but "wrong" in other tunes. She agrees that all my octaves and other intervals sound fine.</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>I strongly suspect the problem is a mixture of used-to-the-piano-being-out-of-tune, dementia, deafness and loneliness - not voicing (but thanks anyway!).</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Terry Farrell</FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=pcpoulson@sbcglobal.net href="mailto:pcpoulson@sbcglobal.net">pcpoulson@sbcglobal.net</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">Pianotech List</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, August 15, 2008 3:09 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Customer Complaint on Tuning</DIV> <DIV><BR></DIV> <DIV><FONT face=Arial size=2>Terry: I had a customer who kept telling me that one note was "flat". I tuned that note upside down, backwards, and forwards, and she still wasn't happy. Finally when I asked her what she meant by "flat", she said "You know, dull." She was complaining about the tone! I did a quick bit of voicing and she was happy. Could this be the issue with your piano - uneven voicing?</FONT></DIV> <DIV><FONT face=Arial size=2>Patrick C. Poulson<BR>Registered Piano Technician<BR>Piano Technicians Guild</FONT></DIV></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>