<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.2900.3395" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>Hi John,</FONT></DIV> <DIV><FONT face=Arial size=2>I am sorry you have had this experience.  I have been out of the office today, but will return tomorrow. I don't have any phone log of calls from you, but I know a lot of my messages seem to disappear.  This has come to my attention recently from one of our techs in the production department.  He has repeatedly had problems connecting with my extension and voice mails are not there.  Please email me at <A href="mailto:jjones@smcmusic.com">jjones@smcmusic.com</A> .  I will check the status of your invoice.  If I gave you an authorization number and you submitted the invoice with all required information, that is all the approval needed and I will see that accounts payable gets this to you immediately.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Diane,</FONT></DIV> <DIV><FONT face=Arial size=2>Please email me at this address - <A href="mailto:jjones@smcmusic.com">jjones@smcmusic.com</A> with all information.   As I stated, I have been out of the office, but will return tomorrow and will get back to you then.</FONT></DIV> <DIV><FONT face=Arial size=2>Thank you,</FONT></DIV> <DIV><FONT face=Arial size=2>Jane</FONT></DIV></BODY></HTML>