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<DIV><FONT face=Arial size=2>Big DA,</FONT></DIV>
<DIV><FONT face=Arial size=2>Thanks Man.</FONT></DIV>
<DIV><FONT face=Arial size=2>Fenton</FONT></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=david@davidandersenpianos.com
href="mailto:david@davidandersenpianos.com">David Andersen</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">Pianotech List</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Wednesday, October 08, 2008 8:16
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: the economy</DIV>
<DIV><BR></DIV><BR>
<DIV>
<DIV>On Oct 8, 2008, at 7:43 AM, Barbara Richmond wrote:</DIV>
<BLOCKQUOTE type="cite"><SPAN class=Apple-style-span
style="WORD-SPACING: 0px; FONT: 16px Helvetica; TEXT-TRANSFORM: none; COLOR: rgb(0,0,0); TEXT-INDENT: 0px; WHITE-SPACE: normal; LETTER-SPACING: normal; BORDER-COLLAPSE: separate; orphans: 2; widows: 2; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0">
<DIV><SPAN class=Apple-converted-space></SPAN>I still think the best way
(for me, at least) is to find and keep <B>the people who really want to take
care of their pianos</B> by booking ahead with them (like the dentist).
These folks are the core of my business. Because they know my work and
<B>trust me</B>, they <B>refer</B> me to other people, their churches and
<B>they provide me with the bigger shop
jobs.</B></DIV></SPAN></BLOCKQUOTE><BR><BR></DIV>
<DIV>Hey kids----in the new economy---which we're in, seemingly
overnight---the Darwinian conventional wisdom phrase changes: </DIV>
<DIV>it's not "only the strong survive;" it's "only the trusted survive." In
this era we're being catapulted into, the value of work, of service done right
by a trusted, interesting, "value-added" person becomes huge. Everything on
the economic margins will die. The piano technician who has developed
relationships, tells the truth, and brings calm, confidence, and fun when
he/she arrives will survive and prevail. Those who show up distracted,
worried, complaining, and cranky will see their businesses dwindle and
fail.</DIV>
<DIV><BR></DIV>
<DIV>The technicians that take advantage of ALL THE TRAINING AND MENTORING
they can will thrive; the technicians that offer complete piano service, and
can make a radical positive change in the sound and feel of a piano will
thrive. Dale Erwin and I are looking forward to teaching two complete all-day
classes at the CERS conference in Chicago this weekend. The men and women who
show up, in large part, are the future of this business, the elite, and I want
to welcome you all. I'm excited. Dale and I will paint a very simple and clear
picture of how you need to <B>be</B> to prevail in these rocky financial
times, and we'll have big fun and do good work.</DIV>
<DIV><BR></DIV>
<DIV>It's a true pleasure to have my own business, to have at least some of my
own destiny in my hands.</DIV>
<DIV><BR></DIV>
<DIV>Best,</DIV>
<DIV>David Andersen</DIV><BR></BLOCKQUOTE></BODY></HTML>