<div dir="ltr">Prepare your client for the expectation that you may need to bring the keys back to the shop. <div>"Broken key" can mean many things to the customer. Sometimes the key is completely missing! Sometimes it's a spinet with a broken plastic elbow (EZ fix).</div> <div>If the key is a wreck, or  missing, remove the neighboring keys, and ship them to your favorite key expert. He/she can fabricate a key for a reasonable charge. The last time I faced this scenario I sent them off to Wheeler Piano Key Service (in KY or TN I think). You have to locate the balance rail pin hole, but they make it easy.</div> <div>If you're lucky, you've got a split that you can glue together, clamp, and reinforce with a couple strips of veneer. Glue joint should be cured by the time you finish the tuning.  </div><div><br></div><div>Patrick Draine<br> <br><div class="gmail_quote">On Wed, Oct 15, 2008 at 7:22 PM, Matthew Todd <span dir="ltr"><<a href="mailto:toddpianoworks@att.net">toddpianoworks@att.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"> <table cellspacing="0" cellpadding="0" border="0"><tbody><tr><td valign="top" style="font:inherit">I will be facing my first broken keys situation this coming week.<br><br>I have a client who has two broken keys needing repaired.  What is the appropriate process to assess this situation (i.e., can it be done in the home at the appointment, what do I need to bring in my repair kit)?  And, if the keys are irrepairable, what is the proper way to address that situation.<br> <br>Thank you!<br><font color="#888888">Matthew<br></font></td></tr></tbody></table></blockquote></div><br></div></div>