<div style = "font-size:12px; font-family:Arial; color:rgb(0, 0, 0);"> Paul, Doug and the rest of Newtonville,  The post was from me. The new contact is Sam @  866-798-6979 ext #137.  I completed a bracket  job around the holidays and received the brackets in a matter of days from first contact and the payment within a week or so of completion. I have another one in the pipeline that was approved last Wed. and expect the brackets any day now. It's no secret that a few years ago there seemed to be a black hole at Y.C. tech services but my recent experience was very positive.  Tom Driscoll RPT <div style="border-top: 1px solid rgb(188, 188, 188); margin: 5px 0px;"></div>On 03/06/11, paul bruesch<paul@bruesch.net> wrote:Someone posted here fairly recently (but I think it's been more than a month) that John Chang is no longer there. I'd just call  (866) 798-6979 and select the prompt for "Acoustic Service" (option 2). If that doesn't work, I have spoken to "the attendant" who I believe was helpful... it's been a while, like before John Chang started there. Paul Bruesch Stillwater, MN <div class="gmail_quote">On Sun, Mar 6, 2011 at 7:55 PM, Douglas Gregg <<a href=""http://mailto:classicpianodoc@gmail.com"" target="_blank">classicpianodoc@gmail.com</a>> wrote: <blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">Hi, I have a client with the "growing" brackets. I contacted John Chang and got a standard attachment telling me what to send to get the brackets. I did that and followed with two more e-mails. No response. What does it take to get their attention?? It is now about a month later from the first contact. The client must think I am a flake. Doug Gregg Classic Piano Doc </blockquote></div> </div>