Someone posted here fairly recently (but I think it's been more than a month) that John Chang is no longer there. I'd just call (866) 798-6979 and select the prompt for "Acoustic Service" (option 2). If that doesn't work, I have spoken to "the attendant" who I believe was helpful... it's been a while, like before John Chang started there. Paul Bruesch Stillwater, MN <div class="gmail_quote">On Sun, Mar 6, 2011 at 7:55 PM, Douglas Gregg <<a href="mailto:classicpianodoc@gmail.com">classicpianodoc@gmail.com</a>> wrote: <blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">Hi, I have a client with the "growing" brackets. I contacted John Chang and got a standard attachment telling me what to send to get the brackets. I did that and followed with two more e-mails. No response. What does it take to get their attention?? It is now about a month later from the first contact. The client must think I am a flake. Doug Gregg Classic Piano Doc </blockquote></div>