<font color='black' size='2' face='arial'><br> <div style="FONT-FAMILY: arial,helvetica; COLOR: black; FONT-SIZE: 10pt"> <BLOCKQUOTE style="BORDER-LEFT: blue 2px solid; PADDING-LEFT: 3px"><PRE><TT>Again, drawing from my IT background, Wim, that is - not - likely to happen. Because that would require a - volunteer - to be a - "technical writer". And, i as being a technical writer, from before, can tell you - hardly ever - the procedures come out - before - the project is near the end. Which, in the past, I have written computer operators' procedures, procedures for management and complete - and - tested "disaster recovery procedures" If I had only known, Duaine</PRE></TT></BLOCKQUOTE></div> <div>Don't under-estimate the abilities of our own web guru's. Give them a chance to show what they can do, before categorically dismissing them. Or are you suggesting that just because you spent time in IT, your 're the only one who is capable? <br> </div> <div>Wim<br> </div> <div style="CLEAR: both"></div> <br> <br> <div style="FONT-FAMILY: arial,helvetica; COLOR: black; FONT-SIZE: 10pt">-----Original Message-----<br> From: Duaine Hechler <dahechler@att.net><br> To: pianotech <pianotech@ptg.org><br> Sent: Wed, Mar 9, 2011 3:47 pm<br> Subject: Re: [pianotech] give us instructions, was Re: New Format<br> <br> <div style="BACKGROUND-COLOR: #fff; MARGIN: 0px; FONT-FAMILY: Tahoma, Verdana, Arial, Sans-Serif; COLOR: #000; FONT-SIZE: 12px" id=AOLMsgPart_0_d2addc15-064c-409d-bb09-eb72a67ab09e><PRE style="FONT-SIZE: 9pt"><TT>On 03/09/2011 07:29 PM, <A href="mailto:tnrwim@aol.com">tnrwim@aol.com</A> wrote: > > So the piano has been delivered and the client is not happy with > the new hammers. Luckily, we kept the old hammers, shanks and > flanges and we can keep them until we figure out if there is a > better solution for the client. > > As much as I don't like the new concept, in this case, sometimes it's > just a case of the client getting used to the new hammers. > > To get a little technical here, I tell my clients up front that > because the hammers were worn out, she wasn't hearing the real sound > of the piano. But that after I rebuild the piano, the piano is going > to sound different than what she was used to, and what she is hearing > it is really the way the piano is supposed to sound like. > > So back to this issue, perhaps what happened was that we weren't told > ahead of time that there was a serious problem with the list serve, > and that not only will the new format be different, but it will be the > way it supposed to be done, and that we need to get used to it. > I would like Ron, Andrew, the HO, or someone, to post correct, easy to > understand, step by step instructions, that computer illiterate people > like me can understand, how the new system works, and how we can best > navigate around the new format. > > Wim Again, drawing from my IT background, Wim, that is - not - likely to happen. Because that would require a - volunteer - to be a - "technical writer". And, i as being a technical writer, from before, can tell you - hardly ever - the procedures come out - before - the project is near the end. Which, in the past, I have written computer operators' procedures, procedures for management and complete - and - tested "disaster recovery procedures" If I had only known, Duaine -- Duaine Hechler Piano, Player Piano, Pump Organ Tuning, Servicing & Rebuilding Reed Organ Society Member Florissant, MO 63034 (314) 838-5587 <A href="mailto:dahechler@att.net">dahechler@att.net</A> <A href="http://www.hechlerpianoandorgan.com/" target=_blank>www.hechlerpianoandorgan.com</A> -- Home & Business user of Linux - 11 years </TT></PRE></div> </div> </font>