<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Could not have said it better! <div><br></div><div>Go after your money. If you loose that customer, it's not one you want. Period!<div><br><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div>Al -</div><div>High Point, NC</div><div><br></div></span><br class="Apple-interchange-newline">
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<br><div><div>On Jun 19, 2011, at 2:14 AM, David Love wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div>I wouldn't do that. The job was done and they owe the money. If the check<br>was lost or destroyed you don't have to chalk it up to experience. What if<br>it was for $1000 or $5000, let it ride? If they have to write a stop<br>payment on the lost check and there is a fee then you allow them to deduct<br>that from the bill. They still owe the money and are responsible for the<br>bill. Do you imagine if you pay your auto mechanic with a check and it gets<br>lost that you won't still owe them the money? If the client isn't willing<br>to pay the bill why would you worry about losing them as a client? Are we<br>so afraid of our customers that we're scared to ask them to pay us? Man up,<br>quit living in fear of one customer and ask them for what they owe. No<br>wonder some techs complain about not making a living.<br><br>David Love<br><a href="http://www.davidlovepianos.com">www.davidlovepianos.com</a><br><br>-----Original Message-----<br>From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf<br>Of Gerald Groot<br>Sent: Saturday, June 18, 2011 8:41 AM<br>To: pianotech@ptg.org<br>Subject: Re: [pianotech] Customer dilemma<br><br>The more I think about this, the more I think that perhaps the other thing<br>that you could do, seeing as how it was apparently all your fault, is to<br>just chalk it up and forget about it... I've run checks through the washing<br>machine before too forgetting to take my wallet or my checks out of my<br>pocket.... I just let it ride... Better to learn from our own mistakes<br>than to lose a client by pestering them for something that sounds like,<br>wasn't even her fault to begin with. :)<br><br>Jer Groot<br><br><br>-----Original Message-----<br>From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf<br>Of Wally Scherer<br>Sent: Saturday, June 18, 2011 11:28 AM<br>To: Ken & Pat Gerler; pianotech@ptg.org<br>Subject: Re: [pianotech] Customer dilemma<br><br>I suppose there is a slight chance that your scenario is the case, but I<br>rather suspect that it was a check, as the husband seemed to think so also.<br>But I still haven't heard from the wife.<br><br>Wally<br><br>--- On Sat, 6/18/11, Ken & Pat Gerler <kenneth.gerler@prodigy.net> wrote:<br><br><blockquote type="cite">From: Ken & Pat Gerler <kenneth.gerler@prodigy.net><br></blockquote><blockquote type="cite">Subject: Re: [pianotech] Customer dilemma<br></blockquote><blockquote type="cite">To: pianotech@ptg.org<br></blockquote><blockquote type="cite">Date: Saturday, June 18, 2011, 10:26 AM<br></blockquote><blockquote type="cite">Wally,<br></blockquote><blockquote type="cite">Noting the paragraph from your original message. How<br></blockquote><blockquote type="cite">many weeks after the job were you checking the record? <br></blockquote><blockquote type="cite">It could be you did get cash and forgot to mark "cash" on<br></blockquote><blockquote type="cite">the ticket.??!!<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">Ken Gerler<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">Checking on one customer's records a few weeks ago I<br></blockquote></blockquote><blockquote type="cite">noticed that my deposit record did NOT show a check from<br></blockquote><blockquote type="cite">them, even though my copy of their receipt was marked<br></blockquote><blockquote type="cite">"paid". (No indication of cash.) I called the lady and left<br></blockquote><blockquote type="cite">a recorded message asking if she would let me know if the<br></blockquote><blockquote type="cite">check cleared her bank, explaining that I could have<br></blockquote><blockquote type="cite">misplaced it.<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite"><br></blockquote><br><br></div></blockquote></div><br></div></div></body></html>