<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:dt="uuid:C2F41010-65B3-11d1-A29F-00AA00C14882" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta name="Microsoft Theme 2.00" content="sumipntg 111"><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style></style></head><body bgcolor=white background="cid:image001.jpg@01CC3823.92137020" lang=EN-US link="#660099" vlink="#993366"><img src="cid:image001.jpg@01CC3823.92137020" v:src="cid:image001.jpg@01CC3823.92137020" v:shapes="_x0000_Mail" width=0 height=0 class=shape style='display:none;width:0;height:0'><div class=WordSection1>To all:<o:p></o:p><o:p> </o:p>I stirred up this hornet’s nest a few days ago when I ranted to the list after a message that I had spent some time creating disappeared into the ether.   I had minimized the window containing the Higher Logic program and my incomplete message in order to retrieve some data from another program to put into my message.  When I came back, it was simply gone, forever.  After I shared my story, others confirmed that this had happened to them also.  Which would allow me to believe that it was not merely a foible of my particular computer (I run Windows 7 Professional for an OS).<o:p></o:p><o:p> </o:p>Working all day today at a customer’s house regulating her grand, I gave some thought to what had happened, and I would like to share what I have come up with.  I am not a computer whiz by any stretch, but have used PC’s for 25 years or more, since the DOS days.  So I have a reasonable familiarity and set of expectations.  Here are my thoughts:<o:p></o:p><o:p> </o:p>Minimizing a window to go to another program is something I do all the time.  I usually have 2 or 3, sometimes 4 programs open at one time in my business.  As far as I know, this is a standardized boilerplate Windows protocol that any program written for Windows and the graphical environment should be able to do as a matter of course.  It has been this way for many years and many versions of Windows.  Fair to say that millions of users do the same as I.<o:p></o:p><o:p> </o:p>The Higher Logic e-mail hosting program has supposedly been around for over a decade, from what their website says (as best as I can tell).  Even 10 years ago they would have been dealing with this function as part of standardized Windows functions.  They say that a great many organizations use this software.  It is reasonable to assume that the function suite that Higher Logic would have to work with the Windows minimizing function would be common to all users – there is likely no reason why it would need to be different for different users.  <o:p></o:p><o:p> </o:p>So if I am having this problem, and other Pianotech users are having this problem, it is not unlikely that users in other organizations are having this problem, since they are using the same program as we.  <o:p></o:p><o:p> </o:p>Moreover, the problem has likely existed for a very long time.  If that is true, then Higher Logic has not corrected it after a long period.  It would be hard to believe that they are not aware of this problem, it being such a basic function.  <o:p></o:p><o:p> </o:p>Ok, I admit that I have engaged in supposition on top of supposition.  I am available to have others far more knowledgable than I about software programing correct my errors of thinking and fact.<o:p></o:p><o:p> </o:p>BUT, if what I am saying above is true, what would that say about Higher Logic as a reliable partner who stands by their products and who will ferret out bugs quickly.   Given where we are now, I think that is a fair question.<o:p></o:p><o:p> </o:p>Will<o:p></o:p></div></body></html>