<font color='navy' size='2' face='Georgia, Times New Roman, Times, Serif'>  H<font color="navy" face="Georgia, Times New Roman, Times, Serif" size="2">i Dale<br>   How do I get there from here?<br> <div> <br> </div> <div style="font-family:arial,helvetica;font-size:10pt;color:black"><blockquote style="border-left: 2px solid blue; padding-left: 3px;"> <div> </div> <div><font color="#0000ff" face="Arial" size="2"><span class="656435311-02072011">I hope that explains my position adequately and apologize for my inability to communicate better. I'm trying to get a rebuild out before I leave for KC and have class presentations to polish. Not to mention that I'll be a delegate for my chapter. That's why I'm participating here but I still believe we should be on ptg-l where more delegates would see the discussion.</span></font></div> <div><font color="#0000ff" face="Arial" size="2"><span class="656435311-02072011"></span></font> </div> <div><font color="#0000ff" face="Arial" size="2"><span class="656435311-02072011">Adios,</span></font></div> <div><font color="#0000ff" face="Arial" size="2"><span class="656435311-02072011">DP</span></font></div> <div><font color="#0000ff" face="Arial" size="2"><span class="656435311-02072011"> <div align="left"><font size="2">Dale Probst RPT</font></div> <div align="left"><font size="2">Registered Piano Technician</font></div> <div align="left"><font size="2">Ward & Probst, Inc.</font></div> <div align="left"><font size="2"><a target="_blank" href="http://www.wardprobst.com/">www.wardprobst.com</a></font></div> </span></font></div> </blockquote></div> <div> <br> </div> <div> <br> </div> <div style="clear:both"><font size="1"><b><font color="indigo" face="Georgia, Times New Roman, Times, Serif">Dale S. Erwin<br> www.Erwinspiano.com<br> 209-577-8397</font></b></font><font size="1"><b><br> 209-985-0990</b><br> <span style="font-size:11.0pt;color:#1F497D"></span><span style="font-size:10.0pt;color:#1F497D"></span><b><i><span style="font-size:10.0pt;color:black"></span></i></b></font><font color="navy" face="Georgia, Times New Roman, Times, Serif" size="1"><i><span style="font-size:10.0pt;color:black"></span></i></font><span style="font-style: italic;"><b><font size="1">Ronsen hammers/prep<br> Sitka Sound boards<br> Belly packages</font></b></span><tt><tt><br> <br> <font size="2"> Poor decisions are rarely made right by a greater commitment to them.</font> <br>   <font size="2">"<b>David Love</b>"</font></tt></tt><br> <br> </div> <div> <br> </div> <div> <br> </div> <div style="font-family:arial,helvetica;font-size:10pt;color:black">-----Original Message-----<br> From: Dale Probst <dale@wardprobst.com><br> To: pianotech@ptg.org<br> Sent: Sat, Jul 2, 2011 5:16 am<br> Subject: Re: [pianotech] [OT] Stuff Which Should Really Be on PTG-L<br> <br> <div id="AOLMsgPart_2_d7387371-9c66-485c-b25a-a801456ef2d8"> <style>#AOLMsgPart_2_d7387371-9c66-485c-b25a-a801456ef2d8 td{color: black;} @font-face { font-family: Calibri; 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mso-style-type: personal } #AOLMsgPart_2_d7387371-9c66-485c-b25a-a801456ef2d8 SPAN.EmailStyle24 { COLOR: black; mso-style-type: personal } #AOLMsgPart_2_d7387371-9c66-485c-b25a-a801456ef2d8 SPAN.EmailStyle25 { COLOR: black; mso-style-type: personal-reply } #AOLMsgPart_2_d7387371-9c66-485c-b25a-a801456ef2d8 .msochpdefault { FONT-SIZE: 10pt; mso-style-type: export-only } #AOLMsgPart_2_d7387371-9c66-485c-b25a-a801456ef2d8 DIV.WordSection1 { page: WordSection1 } </style> <div><font color="#0000ff" face="Arial" size="2"><span class="656435311-02072011">Hi Will,</span></font></div> <div><font color="#0000ff" face="Arial" size="2"><span class="656435311-02072011"></span></font> </div> <div><font color="#0000ff" face="Arial" size="2"><span class="656435311-02072011">I'm going to try once more to explain. PTG-L is NOT limited to Council delegates it is open to every member of PTG. It was set up for discussion of membership issues such as dissatisfaction with Higher Logic, doubling dues, instructor reimbursement, what ever. I realize that there are non members and former members on the list and yes their concerns are important too. But the members will decide what happens with the organization because they pay the freight with their dues and volunteer contributions. </span></font></div> <div><font color="#0000ff" face="Arial" size="2"><span class="656435311-02072011"></span></font> </div> <div><font color="#0000ff" face="Arial" size="2"><span class="656435311-02072011">Second point- technicians will go where the content is- period. I'll concede that they will can be dissuaded by the difficulties of using software. I'm no computer whiz but I have had very few problems accessing the discussions on Higher Logic. I do it from my home computer and it does what I need. Would I like to see improvements? You bet and I've submitted my punch list to my RVP and Phil Bondi. My point is very simple- if you want this list to continue you and all people who agree with you need to submit technical posts to list and volunteer to maintain it. We are using an old version of mailman and spam and virus protection is a real problem. It requires admins to go through the grey lists and forward posts that are held up by the anti spam/virus software we use.</span></font></div> <div><font color="#0000ff" face="Arial" size="2"><span class="656435311-02072011"></span></font> </div> <div><font color="#0000ff" face="Arial" size="2"><span class="656435311-02072011">Third point- list access will change over time. As I said, I used to access it via a bulletin board, then in real time and finally through the archives. As a sitting officer on the Board, I was reading every list- PTG had 66 of them at the time. The volume of off topic and me too posts on pianotech made it impractical for me to continue in real time. If I had not adapted to a less than perfect method of reading pianotech I would have lost out on the discussion. So I adapted. </span></font></div> <div><font color="#0000ff" face="Arial" size="2"><span class="656435311-02072011"></span></font> </div> <div><font color="#0000ff" face="Arial" size="2"><span class="656435311-02072011">Fourth, you can blame HL for the loss of community but HL did not change anything on this list. It only gave those of us who needed another way of participating an option. If you don't want to change over, don't. Sign up to maintain this list and send all the posts you want here. I'm good with that. Just don't blame the other site for reducing participation here. Nothing has changed here. </span></font></div> <div><font color="#0000ff" face="Arial" size="2"><span class="656435311-02072011"></span></font> </div> <div><font color="#0000ff" face="Arial" size="2"><span class="656435311-02072011">I hope that explains my position adequately and apologize for my inability to communicate better. I'm trying to get a rebuild out before I leave for KC and have class presentations to polish. Not to mention that I'll be a delegate for my chapter. That's why I'm participating here but I still believe we should be on ptg-l where more delegates would see the discussion.</span></font></div> <div><font color="#0000ff" face="Arial" size="2"><span class="656435311-02072011"></span></font> </div> <div><font color="#0000ff" face="Arial" size="2"><span class="656435311-02072011">Adios,</span></font></div> <div><font color="#0000ff" face="Arial" size="2"><span class="656435311-02072011">DP</span></font></div> <div><font color="#0000ff" face="Arial" size="2"><span class="656435311-02072011"> <div align="left"><font size="2">Dale Probst RPT</font></div> <div align="left"><font size="2">Registered Piano Technician</font></div> <div align="left"><font size="2">Ward & Probst, Inc.</font></div> <div align="left"><font size="2"><a target="_blank" href="http://www.wardprobst.com/">www.wardprobst.com</a></font></div> <div align="left"><font size="2"><a href="mailto:dale@wardprobst.com">dale@wardprobst.com</a></font></div> <div align="left"><font size="2"></font> </div> </span></font></div> <blockquote style="MARGIN-RIGHT: 0px" dir="ltr"> <div></div> <div dir="ltr" class="OutlookMessageHeader" align="left" lang="en-us"><font face="Tahoma" size="2">-----Original Message-----<br> <b>From:</b> <a href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</a> [<a href="mailto:pianotech-bounces@ptg.org?">mailto:pianotech-bounces@ptg.org</a>] <b>On Behalf Of </b>Encore Pianos<br> <b>Sent:</b> Saturday, July 02, 2011 5:45 AM<br> <b>To:</b> <a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a><br> <b>Subject:</b> Re: [pianotech] [OT] Stuff Which Should Really Be on PTG-L<br> <br> </font></div> <div class="WordSection1"> <div class="MsoNormal"><span style="COLOR: black">Hi Dale:</span></div> <div class="MsoNormal"><span style="COLOR: black"> </span></div> <div class="MsoNormal"><span style="COLOR: black">May I call you Dale?  Please call me Will.  </span></div> <div class="MsoNormal"><span style="COLOR: black"> </span></div> <div class="MsoNormal"><span style="COLOR: black">I wasn’t making any statement comparing quantity and quality by sharing the statistics that I garnered from the archives.  I didn’t have time to reread 5000 messages in the time period quoted and compile content lists piano and non-piano.  Even surveying the subject titles and doing that would not be accurate, as we both know how the subject can change from one thing to another (both piano and non piano related), yet the title remains the same.  That has been a problem of message discipline for years and will likely not change no matter what the format for e-mail server.</span></div> <div class="MsoNormal"><span style="COLOR: black"> </span></div> <div class="MsoNormal"><span style="COLOR: black">But my point about the decline in participation still stands, I think.  The reason for that is that the statistics I quoted reflect both Pianotech Lists, the old and the new.  And the very significant drop coincides with the implementation of the new forum software.  Further, the overwhelming number of comments by List participants in the last few days – where they are articulating their concerns and feelings – support the contention that decline in participation is in response to the inadequacies of the new system.  </span></div> <div class="MsoNormal"><span style="COLOR: black"> </span></div> <div class="MsoNormal"><span style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: blue; FONT-SIZE: 10pt">I suggested moving it to ptg-l because that is what that list is for- discussion of PTG policies and procedures. That list is limited to members who will have opportunity to change things at Council. Discussing it here is contrary to the stated purpose of this list which should be about piano technology.</span></div> <div class="MsoNormal"><span style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: blue; FONT-SIZE: 10pt"> </span></div> <div class="MsoNormal"><span style="COLOR: black">On the one hand, I understand your point about topic segregation and what the various lists are for.  In and of itself, that is not a bad thing and may be useful to help manage the list topics better.  I am not unsympathetic to that aspect of it.  But, like subject headings and message content, it is subject to the vagaries of member self-discipline as compliance is voluntary.  Some will bother and some wont.  That’s just the way it is.</span></div> <div class="MsoNormal"><span style="COLOR: black"> </span></div> <div class="MsoNormal"><span style="COLOR: black">I find the second sentence quoted above telling.  You want me to have this discussion on ptg-l.  But ptg-l is limited to council delegates, as you state here.  Since I am not a council delegate, I cannot have this discussion on ptg-l.  But I cannot have it on Pianotech either, since that is for piano related topics only.  The logic of your argument then, is that there is no forum for my voice.  Nor, more tellingly, for the hundreds?of messages in the last few days, no voice either, since most of them are likely not council delegates.  The net effect of our voluntary compliance with your dictum is that we should swallow our widespread dissent and shut up.</span></div> <div class="MsoNormal"><span style="COLOR: black"> </span></div> <div class="MsoNormal"><span style="COLOR: black">I am troubled by some of your characterizations about what software is in vogue at the time, and people wanting to adapt.  As if our complaints are based on mere personal preference and we are too lazy to adapt to new ways of doing things.  When things change, we should make the effort to adapt.  But I think you are barking up the wrong tree.  </span></div> <div class="MsoNormal"><span style="COLOR: black"> </span></div> <div class="MsoNormal"><span style="COLOR: black">The key here is that the Pianotech Forum is based entirely on voluntary participation and compliance.  If you want us to do things in a certain way – meaning those of you who will effect changes related to this forum – then you have the task of persuading us to do things in a new way, since I do not believe you want the forum to be used by only 10 members instead of 1000.  And certainly one of the strongest measures of success would be how widely the Pianotech Forum is used by members.   That means that those encharged with the responsibilities of finding and implementing  new software should be looking for something that the members will like and want to use.  That’s not an easy task,  as you are going to have to second guess what we will want to do.  That said, some things will bring about a greater chance of success.  </span></div> <div class="MsoNormal"><span style="COLOR: black"> </span></div> <div class="MsoNormal"><span style="COLOR: black">The interface is where it all starts.  Ideally, the software would be easy to use, consistent, reliable, and not buggy.  Good interface design allows you to get from here to there in the fewest possible steps, when we are talking about the basic functions that all of us are going to do most of the time.  There should be a consistent internal logic that makes usage seem easy and intuitive.  The more you have to use Help to navigate a program, the less successful its design is.  And the fewer your chances are for widespread adoption by a membership that will have to be persuaded that it is worth bothering.</span></div> <div class="MsoNormal"><span style="COLOR: black"> </span></div> <div class="MsoNormal"><span style="COLOR: black">The Higher Logic program throws up roadblocks at the most basic levels of functionality.  It’s a damn pain in the ass to use, it’s poorly designed, and has too many bugs – particularly for a program that should be mature and stable by now.   And, acknowledge this or not, too many people have voted with their feet and ended or greatly reduced their participation in the forum.  By that measure, it’s a failure.  But don’t blame the victims.  </span></div> <div class="MsoNormal"><span style="COLOR: black"> </span></div> <div class="MsoNormal"><span style="COLOR: black">Yes, I am blaming the loss of community on the difficulty of using the Higher Logic Software.  If I were only one voice, that would make my dissent insignificant.  But, change a few details, so have said the vast majority of respondents in the last few days.  We are merely reflecting a very real problem with bad software, and we are complaining because we want a great forum that we fear the new software in effect is taking away from us.</span></div> <div class="MsoNormal"><span style="COLOR: black"> </span></div> <div class="MsoNormal"><span style="COLOR: black">Dale,  I appreciate you taking the time to respond and hope this discussion can continue between you and I, and others as well.  </span></div> <div class="MsoNormal"><span style="COLOR: black"> </span></div> <div class="MsoNormal"><span style="COLOR: black">Most respectfully yours, </span></div> <div class="MsoNormal"><span style="COLOR: black"> </span></div> <div class="MsoNormal"><span style="COLOR: black">Will</span></div> <div class="MsoNormal"><span style="COLOR: black"> </span></div> <div class="MsoNormal"><span style="COLOR: black"> </span></div> <div class="MsoNormal"><span style="COLOR: black"> </span></div> <div> <div style="BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 3pt"> <div class="MsoNormal"><b><span style="FONT-FAMILY: 'Tahoma','sans-serif'; FONT-SIZE: 10pt">From:</span></b><span style="FONT-FAMILY: 'Tahoma','sans-serif'; FONT-SIZE: 10pt"> <a href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</a> [<a href="mailto:pianotech-bounces@ptg.org?">mailto:pianotech-bounces@ptg.org</a>] <b>On Behalf Of </b>Dale Probst<br> <b>Sent:</b> Friday, July 01, 2011 9:40 PM<br> <b>To:</b> <a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a><br> <b>Subject:</b> Re: [pianotech] [OT] Stuff Which Should Really Be on PTG-L</span></div> </div> </div> <div class="MsoNormal"> </div> <div> <div class="MsoNormal"><span style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: blue; FONT-SIZE: 10pt">Hello Mr. Truitt,</span></div> </div> <div> <div class="MsoNormal"> </div> </div> <div> <div class="MsoNormal"><span style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: blue; FONT-SIZE: 10pt">I think you are equating quantity with quality both in the statistics on number of posts and on the larger audience here on pianotech. I suggested moving it to ptg-l because that is what that list is for- discussion of PTG policies and procedures. That list is limited to members who will have opportunity to change things at Council. Discussing it here is contrary to the stated purpose of this list which should be about piano technology. You are free to disagree but if you want to implement changes in PTG, I suggest that you follow the policies and procedures that have been developed by the membership for implementing those changes. You may get a lot of "attaboy" and "me too" here but unless those folks follow up with their delegates to Council, this is as far as you will get. </span></div> </div> <div> <div class="MsoNormal"> </div> </div> <div> <div class="MsoNormal"><span style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: blue; FONT-SIZE: 10pt">I know I'm in the minority here, it's fine, been there before. I' started on the list before it was even a list and was still on a bulletin board. I've seen a lot of people come and go. I've didn't post much when I was on the Board because I was reading the list from the archives and it was a pain. So, I know what it feels like to be shut out from the list by software I could not deal with. </span></div> </div> <div> <div class="MsoNormal"> </div> </div> <div> <div class="MsoNormal"><span style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: blue; FONT-SIZE: 10pt">Pianotech as a community will exist no matter what the software is in vogue at the time. People will come and go, things will change and some won't bother to adapt. But if it's truly a valuable community, which I believe it is, it will prosper no matter what inconveniences pop up. If you want to keep this list stasis indefinitely all that is needed is a group of volunteers to deal with administrations issues and a request for action to the board. But be careful what you ask for, it's been relatively easy so far but then you would be getting into real work. Work that Andy Rudoff, Ron Berry, Phil Bondi, Kent Swafford, Dave Porritt, Brian Lawson, John Baird and others have done on their own time for years without complaining. </span></div> </div> <div> <div class="MsoNormal"> </div> </div> <div> <div class="MsoNormal"><span style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: blue; FONT-SIZE: 10pt">You are putting the blame for the loss of community on the difficulty of using the Higher Logic software. Just consider for a moment that the blame may equally lie on the lack of substantial piano related topics on this list. People will go where the content is, that's human nature. There have been some decent discussions on the HL site and I hope to see more. And any of you can go there and review them whenever you want. Or you can stay here and do the work necessary to maintain this list. Or something else can happen. But this community won't die because of a software issue. It will only die if it becomes irrelevant to the people involved.</span></div> </div> <div> <div class="MsoNormal"> </div> </div> <div> <div class="MsoNormal"><span style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: blue; FONT-SIZE: 10pt">Mr. Truitt, whether that happens would be up to you and the other members of this community, no one or thing else.</span></div> </div> <div> <div class="MsoNormal"> </div> </div> <div> <div class="MsoNormal"><span style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: blue; FONT-SIZE: 10pt">Dale</span></div> </div> <div> <div class="MsoNormal"><span style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: blue; FONT-SIZE: 10pt">PS- I didn't respond to your post earlier because I wanted to think about it before I replied, sorry it wasn't on your timetable.</span></div> </div> <blockquote style="MARGIN-TOP: 5pt; MARGIN-BOTTOM: 5pt; MARGIN-RIGHT: 0in"> <div class="MsoNormal"><span style="FONT-FAMILY: 'Georgia','serif'; COLOR: navy; FONT-SIZE: 10pt"> </span></div> <blockquote style="MARGIN-TOP: 5pt; MARGIN-BOTTOM: 5pt; MARGIN-RIGHT: 0in"> <div><font color="#0000ff" face="Arial" size="2"></font> </div> </blockquote></blockquote></div> </blockquote> </div>  </div> </font></font>