<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"> <TITLE>Message</TITLE> <META name=GENERATOR content="MSHTML 8.00.6001.19088"></HEAD> <BODY> <DIV><FONT color=#0000ff size=2 face=Arial>Mike,</FONT></DIV> <DIV><FONT color=#0000ff size=2 face=Arial>I'll try to respond to the best of my knowledge. Replies interspersed in blue:</FONT><BR><FONT size=2></FONT></DIV> <DIV><FONT size=2>-----Original Message-----<BR>From: pianotech-bounces@ptg.org [<A href="mailto:pianotech-bounces@ptg.org">mailto:pianotech-bounces@ptg.org</A>] On Behalf Of Mike Spalding<BR>Sent: Saturday, July 02, 2011 10:25 AM<BR>To: pianotech@ptg.org<BR>Subject: Re: [pianotech] [OT] Higher Logic & Correction<BR><BR><BR>Dale,<BR><BR>I'd like to form an opinion and let my RVP know what I think, but can't<BR>do that without more information.  Who do I need to ask, and how do I<BR>need to ask, in order to find out which of the software issues HL is<BR>working on, and when each task will be completed?  Everyone I've tried<BR>so far has ignored or deflected my request for info:  my RVP, the<BR>project manager, all board members who monitor this list, even you have<BR>attempted to deflect my query with a guilt trip about joining the board.</FONT></DIV> <DIV><FONT size=2></FONT> </DIV> <DIV><FONT size=2><FONT color=#0000ff face=Arial>Excuse, I didn't realize it was a guilt trip to suggest Board service, I thought it was a compliment. I can't answer your other questions because I don't know any specifics. I do know they are working on things but that's all.</FONT></DIV> <DIV><BR><BR>Predicting the future is risky business, but I'll give it a try:  Next<BR>week at Council, with a compliant audience which is much more PTG-L than<BR>Pianotech, there will be a presentation summarizing the correction and<BR>improvement work being undertaken by HL.  Discussion of a motion to<BR>continue with HL forums will be limited to 8 minutes, and the motion</DIV> <DIV>will pass.</DIV> <DIV> </DIV> <DIV><FONT color=#0000ff face=Arial>Discussion can be and usually is extended to whatever length the delegates think is necessary to address the issue on the floor. </FONT><BR><BR>If the info will be available for that presentation at Council, it<BR>should be available now for all Pianotech participants.  If we knew what<BR>HL is working on, and when they have committed to roll out the<BR>revisions, then we could make an informed decision on how to tell our<BR>delegates to vote, and also let our RVPs know our opinions.  I'm<BR>optimistic that many of us would support staying with HL if we only knew<BR>how hard they were working to make the necessary corrections and<BR>improvements to the software.</DIV> <DIV> </DIV> <DIV><FONT color=#0000ff face=Arial>I know they are working on it and the board members are working on it beyond that I don't know any specifics. </FONT><BR><BR>A careful read of the various negative posts of the last week reveals a<BR>common theme:  that the Pianotech participants feel undervalued,<BR>disrespected, and underinformed.  All I'm asking is that you bring us<BR>into the discussion, share existing information, and make us part of the<BR>decision process.  It shouldn't be that difficult.</DIV> <DIV><FONT color=#0000ff face=Arial></FONT> </DIV> <DIV><FONT color=#0000ff face=Arial>Once again you assume I know more than I know. I'm not lobbying to keep HL, I just saying that if you want participation in this list serve to improve you need to post  piano related topics and for it to continue volunteer time to maintain the lists. </FONT><FONT color=#0000ff face=Arial>You have already taken a positive step by passing along your concerns. If you want to go beyond that, serve as a delegate or, at the risk of insulting you again, run for office. It's a democracy run by volunteers on their own time. You can be one or not, it's your choice, no guilt intended. I got involved because I saw some things that needed changing. That's why most people do. </FONT></DIV> <DIV><FONT color=#0000ff face=Arial></FONT> </DIV> <DIV><FONT color=#0000ff face=Arial>Best,</FONT></DIV> <DIV><FONT color=#0000ff face=Arial>Dale</FONT></DIV> <DIV> <DIV align=left><FONT size=2>Dale Probst RPT</FONT></DIV> <DIV align=left><FONT size=2>Registered Piano Technician</FONT></DIV> <DIV align=left><FONT size=2>Ward & Probst, Inc.</FONT></DIV> <DIV align=left><FONT size=2><A href="http://www.wardprobst.com/">www.wardprobst.com</A></FONT></DIV> <DIV align=left><FONT size=2><A href="mailto:dale@wardprobst.com">dale@wardprobst.com</A></FONT></DIV> <DIV align=left><FONT color=#0000ff size=2 face=Arial></FONT> </DIV></DIV> <DIV><BR><BR><BR> </DIV></FONT></BODY></HTML>