<html><head><base href="x-msg://939/"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">That's right, and that's beautiful, Phil, but we need more info than that. We've crossed over the "just let me take care of it" line. We need to know about this now. No BS. <div>DA</div><div><br></div><div><br><div><div><br></div><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: arial, helvetica, sans-serif; font-size: 10pt; ">Is it possible, Will, that <b><font class="Apple-style-span" face="Arial" size="4"><span class="Apple-style-span" style="font-size: 14px;">what Phil is saying is that he's the one pushing to keep the old pianotech list 'as is'?</span></font></b> I guess I read it that way, rightly or wrongly...<br><br>Mark Potter<br><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: arial, helvetica, sans-serif; font-size: 10pt; "><br><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "><font face="Tahoma" size="2"><hr size="1"><b><span style="font-weight: bold; ">From:</span></b><span class="Apple-converted-space"> </span>Encore Pianos <<a href="mailto:encorepianos@metrocast.net" style="color: rgb(102, 0, 153); text-decoration: underline; ">encorepianos@metrocast.net</a>><br><b><span style="font-weight: bold; ">To:</span></b><span class="Apple-converted-space"> </span><a href="mailto:pianotech@ptg.org" style="color: rgb(102, 0, 153); text-decoration: underline; ">pianotech@ptg.org</a><br><b><span style="font-weight: bold; ">Sent:</span></b><span class="Apple-converted-space"> </span>Mon, July 4, 2011 1:17:42 PM<br><b><span style="font-weight: bold; ">Subject:</span></b><span class="Apple-converted-space"> </span>Re: [pianotech] Phil Bondi's answers to our questions about what is being done to correct the problems with the Higher Logic program<br></font><br><div class="WordSection1" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; "> </span></p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><b><span style="font-family: serif; ">To List Readers, below is my correspondence with Phil Bondi when I tried to find out what is being done about the problems with HL. Start by reading the message at the bottom and read up from there.</span></b></div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; "> </span></p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; ">So the simple act of asking you to share information about what is being done to correct the problems that HL has constitutes an online Argument? I didn’t express a point of view at all in my query, if you care to reread it. Who do you report to about the List in the PTG hierarchy? We, as members, have a right to know.</span></div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; "> </span></p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; ">Your demeanor is forthright enough that I know that you aren’t going to share a damn thing with me or anybody else that it does not serve your own purposes to do so. </span></div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; "> </span></p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; ">Why pray tell, is it not in order to discuss particulars with me (or anyone else from the list presumably). Who decides it’s not in order? </span></div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; "> </span></p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; ">What is not good enough for me is that you are deliberately choosing to keep people on the list ignorant about what is being done to correct the problems of HL. Why? Is that a state secret? Who would be hurt by sharing that information? Why do you think that we, the users, have no right to know what is being done to make the product better? At least tell me why it is not appropriate. To simply ignore the request in the way that you have is to display the height of arrogance. </span></div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; "> </span></p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; ">What is not good enough for me is that you are basically saying that discussion is going on to keep the status quo, to keep Pianotech as it is. That says that essentially it has already been decided that nothing else will be fairly considered, and that probably nothing is even being done to address the bugs and interface issues of HL. </span></div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; "> </span></p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; ">Loud and clear, you are telling me that the users have no say in the direction that Pianotech will go in the future. </span></div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; "> </span></p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; ">Will Truitt</span></div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; "> </span></p><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; "> </span></p><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; "> </span></p><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; "> </span></p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><b><span style="font-size: 10pt; font-family: sans-serif; color: windowtext; ">From:</span></b><span style="font-size: 10pt; font-family: sans-serif; color: windowtext; "><span class="Apple-converted-space"> </span>Phil Bondi [mailto:phil@philbondi.com]<span class="Apple-converted-space"> </span><br><b>Sent:</b><span class="Apple-converted-space"> </span>Monday, July 04, 2011 11:58 AM<br><b>To:</b><span class="Apple-converted-space"> </span>Will Truitt<br><b>Subject:</b><span class="Apple-converted-space"> </span>Re: Phil Bondi's answers to our questions about what is being done to correct the problems with the Higher Logic program</span></div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "> </p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-size: 10pt; font-family: 'Courier New'; ">I'm not going to get into an on-line argument with you or anybody.<br><br>By telling you discussion is going on to keep the status quo - keep pianotech as is - is not good enough for you?<br>My demeanor is nothing short of honest and forthright. I'm sorry if you don't understand that. To discuss particulars with you is not in order at this time. Again, it is the answer you don't want to either hear or listen to, but the fact is this: discussion is going on to keep pianotech as is. Frankly, I AM the one pushing for that.<br><br>Have a good holiday.</span></div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 12pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><br>---------------------<br><span style="font-size: 10pt; "> Phil Bondi, RPT<br><span><image002.jpg></span><br><br><span><image003.jpg></span><br><a rel="nofollow" target="_blank" href="http://www.philbondi.com" style="color: rgb(102, 0, 153); text-decoration: underline; ">www.philbondi.com</a><br></span><span style="font-size: 7.5pt; "> 239.949.3688<br>--------------------------</span></p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><br>On 7/4/2011 11:39 AM, Will Truitt wrote:</div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; ">Dear Phil:</span></div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; "> </span></p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; ">You have given me the response that I feared you would, which is that you are choosing to share no information at all. I read your response to Duane Hechler a couple of days ago, which showed the same complete unwillingness to engage with the list participants, even when asking only for<span class="Apple-converted-space"> </span><i>basic information concerning what is being done to address the very real problems with the Higher Logic program that users are encountering</i>. If you have been following the posts over the last week, the discussion has been very large, and the dissatisfaction broad and deep. For a Guild Regional Vice President to show this kind of contempt for the list membership in light of this degree of concern, I find appalling. </span></div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; "> </span></p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; ">Read what you wrote to me: “presently discussion is going on about how to handle all this dissatisfaction”. I take that to mean that you and presumably the others (whomever they are) see that the problem is DISSATISFACTION by the users, and not the bugs or general dysfunctionality of the Higher Logic Program. Your response simply discounts our concerns and intentionally avoids speaking to the issues with the program. Shame on you. Since you won’t tell us what you are doing with Higher Logic people to correct the problems, I can only assume that you don’t see any problems and are doing nothing. </span></div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; "> </span></p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; ">I am deeply sorry that you have had to suffer the profound dislocation of having to tell the unnamed others that we should leave it alone – AGAIN. Your demeanor makes it very clear that you just don’t want to be bothered by the concerns of the Great Unwashed on the list. </span></div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; "> </span></p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; ">But you have said enough that we now know that what is most likely to happen in Kansas City is that we will not be listened to, all of this will be swept into the closet, the door shut and locked. You and the others will say that we had the discussion, they will pretend to have gone through the motions (actually I am being unfair to you, you are not even bothering to pretend), and say that in the balance of things, it has been decided to keep HL. And the users will still be stuck with this half broken spaghetti code piece of garbage that we don’t want and which will never be any better than it already is because the core architecture is so crippled by bad design.</span></div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; "> </span></p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; ">Maybe you can get away with shoving this down our throats, but I promise you that we will not go quietly. This is not over. </span></div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; "> </span></p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; ">I am forwarding your response and my reply to the list to share with the readers. </span></div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; "> </span></p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; ">Most sincerely yours,</span></div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; "> </span></p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; ">Will Truitt</span></div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; "> </span></p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><b><span style="font-size: 10pt; font-family: sans-serif; color: windowtext; ">From:</span></b><span style="font-size: 10pt; font-family: sans-serif; color: windowtext; "><span class="Apple-converted-space"> </span>Phil Bondi [<a rel="nofollow" ymailto="mailto:phil@philbondi.com" target="_blank" href="mailto:phil@philbondi.com" style="color: rgb(102, 0, 153); text-decoration: underline; ">mailto:phil@philbondi.com</a>]<span class="Apple-converted-space"> </span><br><b>Sent:</b><span class="Apple-converted-space"> </span>Monday, July 04, 2011 10:10 AM<br><b>To:</b><span class="Apple-converted-space"> </span>Will Truitt<br><b>Subject:</b><span class="Apple-converted-space"> </span>Re: Higher Logic questions</span></div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "> </p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-size: 10pt; font-family: 'Courier New'; ">There is presently discussion going on about how to handle all of this dissatisfaction. I have suggested leaving well enough alone - for now - again.<span class="Apple-converted-space"> </span></span><span style="font-size: 10pt; font-family: serif; "><br><br></span><span style="font-size: 10pt; font-family: 'Courier New'; ">We'll see where it goes.</span><span style="font-size: 10pt; font-family: serif; "><br><br></span><span style="font-size: 10pt; font-family: 'Courier New'; ">Have a fine holiday,</span></div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 12pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><br>---------------------<br><span style="font-size: 10pt; "> Phil Bondi, RPT<br><span><image002.jpg></span><br><br><span><image003.jpg></span><br><a rel="nofollow" target="_blank" href="http://www.philbondi.com" style="color: rgb(102, 0, 153); text-decoration: underline; ">www.philbondi.com</a><br></span><span style="font-size: 7.5pt; "> 239.949.3688<br>--------------------------<br><br></span></p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><br>On 7/2/2011 3:48 PM, Will Truitt wrote:</div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; "><span><image001.jpg></span></span></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); ">Thanks for your heads up Phil – enjoy!</div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "> </p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); ">Will</div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "> </p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><b><span style="font-size: 10pt; font-family: sans-serif; color: windowtext; ">From:</span></b><span style="font-size: 10pt; font-family: sans-serif; color: windowtext; "><span class="Apple-converted-space"> </span>Phil Bondi [<a rel="nofollow" ymailto="mailto:phil@philbondi.com" target="_blank" href="mailto:phil@philbondi.com" style="color: rgb(102, 0, 153); text-decoration: underline; ">mailto:phil@philbondi.com</a>]<span class="Apple-converted-space"> </span><br><b>Sent:</b><span class="Apple-converted-space"> </span>Saturday, July 02, 2011 1:21 PM<br><b>To:</b><span class="Apple-converted-space"> </span>Will Truitt<br><b>Subject:</b><span class="Apple-converted-space"> </span>Re: Higher Logic questions</span></div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "> </p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); ">Hi Will. Thanks for your note.<span class="Apple-converted-space"> </span><br>I am on vacation right now, responding from my phone. I will answer you either late tonight or late tomorrow when I finally land home.<span class="Apple-converted-space"> </span><br>Thank you for understanding.</div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><span style="font-family: serif; ">-Phil</span></div><div class="MsoNormal" align="center" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); text-align: center; "><hr align="center" size="2" width="100%"></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><b>From:<span class="Apple-converted-space"> </span></b>"Will Truitt"<span class="Apple-converted-space"> </span><a rel="nofollow" ymailto="mailto:surfdog@metrocast.net" target="_blank" href="mailto:surfdog@metrocast.net" style="color: rgb(102, 0, 153); text-decoration: underline; "><surfdog@metrocast.net></a></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><b>Date:<span class="Apple-converted-space"> </span></b>Sat, 2 Jul 2011 13:00:09 -0400</div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><b>To:<span class="Apple-converted-space"> </span></b>'Phil Bondi'<a rel="nofollow" ymailto="mailto:phil@philbondi.com" target="_blank" href="mailto:phil@philbondi.com" style="color: rgb(102, 0, 153); text-decoration: underline; "><phil@philbondi.com></a></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "><b>Subject:<span class="Apple-converted-space"> </span></b>Higher Logic questions</div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "> </p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); ">Hi Phil:</div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "> </p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); ">Dale Probst and others have encouraged us to contact you with our questions about the Higher Logic e-mail server that has been recently implemented. As you no doubt know, it has not always behaved perfectly and has some known bugs as well as idiosyncrasies that are not always endearing. </div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "> </p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); ">A great many users of the list are wondering what is being done by Higher Logic to correct the problems. Given the present very high level of interest in this topic (there have been several hundred message in the last few days) it would be very useful to share your responses on both forums, the HL and the old list. We would much rather be discussing the issues with the forum based on knowledge instead of speculation. You are in a unique position to help us in this regard. Specifically:</div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "> </p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); ">Can you share a list of Higher Logic action items with us?</div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "> </p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); ">What will be changed?</div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "> </p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); ">How will these changes be implemented?</div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "> </p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); ">When will these changes take place?</div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "> </p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); ">I very much thank you for your attention to these questions.</div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "> </p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); ">Most sincerely,</div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "> </p><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); ">Will Truitt</div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: sans-serif; color: rgb(0, 0, 102); "> </p></div></div></div></div></div></span></blockquote></div><br></div></body></html>