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<DIV><FONT face=Arial size=2>I understand that Phil Bondi has been one of the
major volunteers who have kept the email pianotech list running for
the past year.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>The tone of the discussion here is not
helpful.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Perhaps today is a good day for a
holiday.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Ed Sutton</FONT></DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=bases-loaded76@sbcglobal.net
href="mailto:bases-loaded76@sbcglobal.net">Mark Potter</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Monday, July 04, 2011 2:19 PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [pianotech] Phil Bondi's
answers to our questions about what isbeing done to correct the problems with
the Higher Logic program</DIV>
<DIV><BR></DIV>
<DIV style="FONT-SIZE: 10pt; FONT-FAMILY: arial,helvetica,sans-serif">Is it
possible, Will, that what Phil is saying is that he's the one pushing to keep
the old pianotech list 'as is'? I guess I read it that way, rightly or
wrongly...<BR><BR>Mark Potter<BR>
<DIV><BR></DIV>
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<B><SPAN style="FONT-WEIGHT: bold">From:</SPAN></B> Encore Pianos <<A
href="mailto:encorepianos@metrocast.net">encorepianos@metrocast.net</A>><BR><B><SPAN
style="FONT-WEIGHT: bold">To:</SPAN></B> <A
href="mailto:pianotech@ptg.org">pianotech@ptg.org</A><BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Mon, July 4, 2011 1:17:42
PM<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: [pianotech]
Phil Bondi's answers to our questions about what is being done to correct the
problems with the Higher Logic program<BR></FONT><BR>
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<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'"></SPAN> </P>
<P class=MsoNormal><B><SPAN style="FONT-FAMILY: 'serif'">To List Readers,
below is my correspondence with Phil Bondi when I tried to find out what is
being done about the problems with HL. Start by reading the message at
the bottom and read up from there. </SPAN></B></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'"></SPAN> </P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'">So the simple act of
asking you to share information about what is being done to correct the
problems that HL has constitutes an online Argument? I didn’t express a
point of view at all in my query, if you care to reread it. Who do
you report to about the List in the PTG hierarchy? We, as members, have
a right to know.</SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'"></SPAN> </P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'">Your demeanor is
forthright enough that I know that you aren’t going to share a damn thing with
me or anybody else that it does not serve your own purposes to do so.
</SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'"></SPAN> </P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'">Why pray tell, is it not
in order to discuss particulars with me (or anyone else from the list
presumably). Who decides it’s not in order? </SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'"></SPAN> </P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'">What is not good enough
for me is that you are deliberately choosing to keep people on the list
ignorant about what is being done to correct the problems of HL.
Why? Is that a state secret? Who would be hurt by sharing that
information? Why do you think that we, the users, have no right to know
what is being done to make the product better? At least tell me why it
is not appropriate. To simply ignore the request in the way that you
have is to display the height of arrogance. </SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'"></SPAN> </P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'">What is not good enough
for me is that you are basically saying that discussion is going on to keep
the status quo, to keep Pianotech as it is. That says that essentially
it has already been decided that nothing else will be fairly considered, and
that probably nothing is even being done to address the bugs and interface
issues of HL. </SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'"></SPAN> </P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'">Loud and clear, you are
telling me that the users have no say in the direction that Pianotech will go
in the future. </SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'"></SPAN> </P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'">Will Truitt</SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'"></SPAN> </P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'"></SPAN> </P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'"></SPAN> </P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'"></SPAN> </P>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; COLOR: windowtext; FONT-FAMILY: 'sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; COLOR: windowtext; FONT-FAMILY: 'sans-serif'"> Phil
Bondi [mailto:phil@philbondi.com] <BR><B>Sent:</B> Monday, July 04, 2011 11:58
AM<BR><B>To:</B> Will Truitt<BR><B>Subject:</B> Re: Phil Bondi's answers to
our questions about what is being done to correct the problems with the Higher
Logic program</SPAN></P>
<P class=MsoNormal> </P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">I'm not going to get into
an on-line argument with you or anybody.<BR><BR>By telling you discussion is
going on to keep the status quo - keep pianotech as is - is not good enough
for you?<BR>My demeanor is nothing short of honest and forthright. I'm sorry
if you don't understand that. To discuss particulars with you is not in order
at this time. Again, it is the answer you don't want to either hear or listen
to, but the fact is this: discussion is going on to keep pianotech as is.
Frankly, I AM the one pushing for that.<BR><BR>Have a good holiday.</SPAN></P>
<P class=MsoNormal
style="MARGIN-BOTTOM: 12pt"><BR>---------------------<BR><SPAN
style="FONT-SIZE: 10pt"> Phil Bondi, RPT<BR><IMG
id=Picture_x0020_5 height=44
alt="Description: cid:image002.jpg@01CC3A46.7F3ABF60"
src="cid:8615F54427D9414ABE37C398AEFF040F@EdPC" width=104><BR><BR><IMG
id=Picture_x0020_4 height=95
alt="Description: cid:image003.jpg@01CC3A46.7F3ABF60"
src="cid:5BC995B3DEB141619C1EBD446480E57F@EdPC" width=110><BR><A
href="http://www.philbondi.com" target=_blank
rel=nofollow>www.philbondi.com</A><BR></SPAN><SPAN
style="FONT-SIZE: 7.5pt">
239.949.3688<BR>--------------------------</SPAN></P>
<P class=MsoNormal><BR>On 7/4/2011 11:39 AM, Will Truitt wrote: </P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'">Dear Phil:</SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'"></SPAN> </P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'">You have given me the
response that I feared you would, which is that you are choosing to share no
information at all. I read your response to Duane Hechler a couple of
days ago, which showed the same complete unwillingness to engage with the list
participants, even when asking only for <I>basic information concerning what
is being done to address the very real problems with the Higher Logic program
that users are encountering</I>. If you have been following the posts
over the last week, the discussion has been very large, and the
dissatisfaction broad and deep. For a Guild Regional Vice
President to show this kind of contempt for the list membership in light of
this degree of concern, I find appalling. </SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'"></SPAN> </P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'">Read what you wrote to
me: “presently discussion is going on about how to handle all this
dissatisfaction”. I take that to mean that you and presumably the others
(whomever they are) see that the problem is DISSATISFACTION by the users, and
not the bugs or general dysfunctionality of the Higher Logic Program.
Your response simply discounts our concerns and intentionally avoids speaking
to the issues with the program. Shame on you. Since you won’t tell
us what you are doing with Higher Logic people to correct the problems,
I can only assume that you don’t see any problems and are doing nothing.
</SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'"></SPAN> </P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'">I am deeply sorry that
you have had to suffer the profound dislocation of having to tell the unnamed
others that we should leave it alone – AGAIN. Your demeanor makes it
very clear that you just don’t want to be bothered by the concerns of the
Great Unwashed on the list. </SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'"></SPAN> </P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'">But you have said enough
that we now know that what is most likely to happen in Kansas City is
that we will not be listened to, all of this will be swept into the
closet, the door shut and locked. You and the others will say that we
had the discussion, they will pretend to have gone through the motions
(actually I am being unfair to you, you are not even bothering to pretend),
and say that in the balance of things, it has been decided to keep HL.
And the users will still be stuck with this half broken spaghetti code piece
of garbage that we don’t want and which will never be any better than it
already is because the core architecture is so crippled by bad
design.</SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'"></SPAN> </P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'">Maybe you can get away
with shoving this down our throats, but I promise you that we will not go
quietly. This is not over. </SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'"></SPAN> </P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'">I am forwarding your
response and my reply to the list to share with the readers. </SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'"></SPAN> </P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'">Most sincerely yours,
</SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'"></SPAN> </P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'">Will Truitt</SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'"></SPAN> </P>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; COLOR: windowtext; FONT-FAMILY: 'sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; COLOR: windowtext; FONT-FAMILY: 'sans-serif'"> Phil
Bondi [<A href="mailto:phil@philbondi.com" target=_blank rel=nofollow
ymailto="mailto:phil@philbondi.com">mailto:phil@philbondi.com</A>]
<BR><B>Sent:</B> Monday, July 04, 2011 10:10 AM<BR><B>To:</B> Will
Truitt<BR><B>Subject:</B> Re: Higher Logic questions</SPAN></P>
<P class=MsoNormal> </P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">There is presently
discussion going on about how to handle all of this dissatisfaction. I have
suggested leaving well enough alone - for now - again. </SPAN><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'serif'"><BR><BR></SPAN><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">We'll see where it
goes.</SPAN><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'serif'"><BR><BR></SPAN><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Courier New'">Have a fine
holiday,</SPAN></P>
<P class=MsoNormal
style="MARGIN-BOTTOM: 12pt"><BR>---------------------<BR><SPAN
style="FONT-SIZE: 10pt"> Phil Bondi, RPT<BR><IMG
id=Picture_x0020_3 height=44
alt="Description: cid:image004.jpg@01CC3A46.7F3ABF60"
src="cid:8615F54427D9414ABE37C398AEFF040F@EdPC" width=104
border=0><BR><BR><IMG id=Picture_x0020_2 height=95
alt="Description: cid:image003.jpg@01CC3A46.7F3ABF60"
src="cid:5BC995B3DEB141619C1EBD446480E57F@EdPC" width=110 border=0><BR><A
href="http://www.philbondi.com" target=_blank
rel=nofollow>www.philbondi.com</A><BR></SPAN><SPAN
style="FONT-SIZE: 7.5pt">
239.949.3688<BR>--------------------------<BR><BR></SPAN></P>
<P class=MsoNormal><BR>On 7/2/2011 3:48 PM, Will Truitt wrote: </P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'"><IMG id=Picture_x0020_1
height=183 alt="Description: cid:image005.jpg@01CC3A46.7F3ABF60"
src="cid:C32F95711E7D429DAC1A2DA64208CB05@EdPC" width=303 border=0></SPAN></P>
<P class=MsoNormal>Thanks for your heads up Phil – enjoy!</P>
<P class=MsoNormal> </P>
<P class=MsoNormal>Will</P>
<P class=MsoNormal> </P>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; COLOR: windowtext; FONT-FAMILY: 'sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; COLOR: windowtext; FONT-FAMILY: 'sans-serif'"> Phil
Bondi [<A href="mailto:phil@philbondi.com" target=_blank rel=nofollow
ymailto="mailto:phil@philbondi.com">mailto:phil@philbondi.com</A>]
<BR><B>Sent:</B> Saturday, July 02, 2011 1:21 PM<BR><B>To:</B> Will
Truitt<BR><B>Subject:</B> Re: Higher Logic questions</SPAN></P>
<P class=MsoNormal> </P>
<P class=MsoNormal>Hi Will. Thanks for your note. <BR>I am on vacation right
now, responding from my phone. I will answer you either late tonight or late
tomorrow when I finally land home. <BR>Thank you for understanding. </P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'serif'">-Phil</SPAN></P>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center>
<HR align=center width="100%" SIZE=2>
</DIV>
<P class=MsoNormal><B>From: </B>"Will Truitt" <A
href="mailto:surfdog@metrocast.net" target=_blank rel=nofollow
ymailto="mailto:surfdog@metrocast.net"><surfdog@metrocast.net></A> </P>
<P class=MsoNormal><B>Date: </B>Sat, 2 Jul 2011 13:00:09 -0400</P>
<P class=MsoNormal><B>To: </B>'Phil Bondi'<A href="mailto:phil@philbondi.com"
target=_blank rel=nofollow
ymailto="mailto:phil@philbondi.com"><phil@philbondi.com></A></P>
<P class=MsoNormal><B>Subject: </B>Higher Logic questions</P>
<P class=MsoNormal> </P>
<P class=MsoNormal>Hi Phil:</P>
<P class=MsoNormal> </P>
<P class=MsoNormal>Dale Probst and others have encouraged us to contact you
with our questions about the Higher Logic e-mail server that has been recently
implemented. As you no doubt know, it has not always behaved perfectly
and has some known bugs as well as idiosyncrasies that are not always
endearing. </P>
<P class=MsoNormal> </P>
<P class=MsoNormal>A great many users of the list are wondering what is being
done by Higher Logic to correct the problems. Given the present very
high level of interest in this topic (there have been several hundred message
in the last few days) it would be very useful to share your responses on both
forums, the HL and the old list. We would much rather be discussing the
issues with the forum based on knowledge instead of speculation. You are
in a unique position to help us in this regard. Specifically:</P>
<P class=MsoNormal> </P>
<P class=MsoNormal>Can you share a list of Higher Logic action items with
us?</P>
<P class=MsoNormal> </P>
<P class=MsoNormal>What will be changed?</P>
<P class=MsoNormal> </P>
<P class=MsoNormal>How will these changes be implemented?</P>
<P class=MsoNormal> </P>
<P class=MsoNormal>When will these changes take place?</P>
<P class=MsoNormal> </P>
<P class=MsoNormal>I very much thank you for your attention to these
questions.</P>
<P class=MsoNormal> </P>
<P class=MsoNormal>Most sincerely,</P>
<P class=MsoNormal> </P>
<P class=MsoNormal>Will Truitt</P>
<P class=MsoNormal> </P></DIV></DIV></DIV></DIV></BLOCKQUOTE></BODY></HTML>