<font color='black' size='2' face='arial'><FONT face="Arial, Helvetica, sans-serif"></FONT><br> <div style="FONT-FAMILY: arial,helvetica; COLOR: black; FONT-SIZE: 10pt"> <BLOCKQUOTE style="BORDER-LEFT: blue 2px solid; PADDING-LEFT: 3px"> <div class=MsoNormal><FONT color=navy size=2 face=Arial><SPAN style="FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt">I always try to be the highest in my area, and if I get a sense that the caller is price shopping I let them know right up front, “Just so you know, if you are just calling around for quotes, I’m probably the highest in the area. I’ve got 30 years experience and I’m very good at what I do.” I may even at that point, if it feels like they aren’t going to schedule, go ahead and recommend some of the cheaper tuners. </SPAN></FONT></div> <div class=MsoNormal><FONT color=navy size=2 face=Arial><SPAN style="FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt"> </SPAN></FONT></div> <div class=MsoNormal><FONT color=navy size=2 face=Arial><SPAN style="FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt">I still end up getting most of those calls, but I do lose some. You have to be willing to lose some if you are priced on the high end. </SPAN></FONT></div> <div class=MsoNormal><FONT color=navy size=2 face=Arial><SPAN style="FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt"> </SPAN></FONT></div> <div> <div class=MsoAutoSig><B><FONT color=navy size=5 face="Lucida Calligraphy"><SPAN style="FONT-FAMILY: ; FONT-SIZE: 20pt">Dean</SPAN></FONT></B><B><FONT color=navy size=5 face="CAC Leslie"><SPAN style="FONT-FAMILY: ; FONT-SIZE: 20pt"></SPAN></FONT></B></div> </div> </BLOCKQUOTE></div> <div>Dean.</div> <div> </div> <div>Your plan works when you've been in business for 30 years, and you have a strong following. But when you're new to the business, or new to an area, like me, you need every angle to get someone to bite. Telling them you're the highest priced tuner, just because you're got 30 years of experience, doesn't always put food on the table. </div> <div> </div> <div>Just my 2 cents worth</div> <div> </div> <div>Wim<br> <br> </div> <div style="CLEAR: both"></div> <br> <br> <div style="FONT-FAMILY: arial,helvetica; COLOR: black; FONT-SIZE: 10pt">-----Original Message-----<br> From: Dean May <deanmay@pianorebuilders.com><br> To: pianotech <pianotech@ptg.org><br> Sent: Wed, Jul 27, 2011 5:55 am<br> Subject: Re: [pianotech] New Business from telephone enquiries<br> <br> <div id=AOLMsgPart_1_66179ed7-fd54-40dd-98c6-774610c9075f> <STYLE>#AOLMsgPart_1_66179ed7-fd54-40dd-98c6-774610c9075f td{color: black;} @font-face {font-family:Tahoma; panose-1:2 11 6 4 3 5 4 4 2 4;} @font-face {font-family:"Lucida Calligraphy"; panose-1:3 1 1 1 1 1 1 1 1 1;} @font-face {font-family:"CAC Leslie"; panose-1:0 0 0 0 0 0 0 0 0 0;} @font-face {font-family:AGaramond; panose-1:0 0 0 0 0 0 0 0 0 0;} #AOLMsgPart_1_66179ed7-fd54-40dd-98c6-774610c9075f p.MsoNormal,#AOLMsgPart_1_66179ed7-fd54-40dd-98c6-774610c9075f li.MsoNormal,#AOLMsgPart_1_66179ed7-fd54-40dd-98c6-774610c9075f div.MsoNormal {margin:0in; margin-bottom:.0001pt; font-size:12.0pt; font-family:"Times New Roman";} #AOLMsgPart_1_66179ed7-fd54-40dd-98c6-774610c9075f a:link,#AOLMsgPart_1_66179ed7-fd54-40dd-98c6-774610c9075f span.MsoHyperlink {color:blue; text-decoration:underline;} #AOLMsgPart_1_66179ed7-fd54-40dd-98c6-774610c9075f a:visited,#AOLMsgPart_1_66179ed7-fd54-40dd-98c6-774610c9075f span.MsoHyperlinkFollowed {color:purple; text-decoration:underline;} #AOLMsgPart_1_66179ed7-fd54-40dd-98c6-774610c9075f p.MsoPlainText,#AOLMsgPart_1_66179ed7-fd54-40dd-98c6-774610c9075f li.MsoPlainText,#AOLMsgPart_1_66179ed7-fd54-40dd-98c6-774610c9075f div.MsoPlainText {margin:0in; margin-bottom:.0001pt; font-size:10.0pt; font-family:"Courier New";} #AOLMsgPart_1_66179ed7-fd54-40dd-98c6-774610c9075f p.MsoAutoSig,#AOLMsgPart_1_66179ed7-fd54-40dd-98c6-774610c9075f li.MsoAutoSig,#AOLMsgPart_1_66179ed7-fd54-40dd-98c6-774610c9075f div.MsoAutoSig {mso-margin-top-alt:auto; margin-right:0in; mso-margin-bottom-alt:auto; margin-left:0in; font-size:12.0pt; font-family:"Times New Roman";} #AOLMsgPart_1_66179ed7-fd54-40dd-98c6-774610c9075f span.EmailStyle17 {mso-style-type:personal-reply; font-family:Arial; color:navy;} @page Section1 {size:8.5in 11.0in; margin:1.0in 1.25in 1.0in 1.25in;} #AOLMsgPart_1_66179ed7-fd54-40dd-98c6-774610c9075f div.Section1 {page:Section1;} </STYLE> <div class=Section1> <div class=MsoNormal><FONT color=navy size=2 face=Arial><SPAN style="FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt">I always try to be the highest in my area, and if I get a sense that the caller is price shopping I let them know right up front, “Just so you know, if you are just calling around for quotes, I’m probably the highest in the area. I’ve got 30 years experience and I’m very good at what I do.” I may even at that point, if it feels like they aren’t going to schedule, go ahead and recommend some of the cheaper tuners. </SPAN></FONT></div> <div class=MsoNormal><FONT color=navy size=2 face=Arial><SPAN style="FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt"> </SPAN></FONT></div> <div class=MsoNormal><FONT color=navy size=2 face=Arial><SPAN style="FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt">I still end up getting most of those calls, but I do lose some. You have to be willing to lose some if you are priced on the high end. </SPAN></FONT></div> <div class=MsoNormal><FONT color=navy size=2 face=Arial><SPAN style="FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt"> </SPAN></FONT></div> <div> <div class=MsoAutoSig><B><FONT color=navy size=5 face="Lucida Calligraphy"><SPAN style="FONT-FAMILY: ; FONT-SIZE: 20pt">Dean</SPAN></FONT></B><B><FONT color=navy size=5 face="CAC Leslie"><SPAN style="FONT-FAMILY: ; FONT-SIZE: 20pt"></SPAN></FONT></B></div> <div class=MsoAutoSig><FONT color=navy size=2 face=AGaramond><SPAN style="FONT-FAMILY: AGaramond; COLOR: navy; FONT-SIZE: 10pt">Dean W May                        (812) 235-5272 voice and text</SPAN></FONT><FONT color=navy><SPAN style="COLOR: navy"></SPAN></FONT></div> <div class=MsoAutoSig><FONT color=navy size=2 face=AGaramond><SPAN style="FONT-FAMILY: AGaramond; COLOR: navy; FONT-SIZE: 10pt">PianoRebuilders.com           (888) DEAN-MAY         </SPAN></FONT><FONT color=navy><SPAN style="COLOR: navy"></SPAN></FONT></div> <div class=MsoAutoSig><FONT size=2 face=AGaramond><SPAN style="FONT-FAMILY: AGaramond; FONT-SIZE: 10pt"><FONT color=navy><SPAN style="COLOR: navy">Terre Haute</SPAN></FONT><FONT color=navy><SPAN style="COLOR: navy"> </SPAN></FONT><FONT color=navy><SPAN style="COLOR: navy">IN</SPAN></FONT><FONT color=navy><SPAN style="COLOR: navy"> </SPAN></FONT><FONT color=navy><SPAN style="COLOR: navy">47802           Give us a LIKE on Facebook! Go to PianoRebuilders.com</SPAN></FONT></SPAN></FONT></div> </div> <div> <div style="TEXT-ALIGN: center" class=MsoNormal align=center><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt"> <HR align=center SIZE=2 width="100%"> </SPAN></FONT></div> <div class=MsoNormal><B><FONT size=2 face=Tahoma><SPAN style="FONT-FAMILY: Tahoma; FONT-SIZE: 10pt; FONT-WEIGHT: bold">From:</SPAN></FONT></B><FONT size=2 face=Tahoma><SPAN style="FONT-FAMILY: Tahoma; FONT-SIZE: 10pt"> <A href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</A> [<A href="mailto:pianotech-bounces@ptg.org?">mailto:pianotech-bounces@ptg.org</A>] <B><SPAN style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>lee innocent<br> <B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Wednesday, July 27, 2011 10:20 AM<br> <B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> <A href="mailto:pianotech@ptg.org">pianotech@ptg.org</A><br> <B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> [pianotech] New Business from telephone enquiries</SPAN></FONT></div> </div> <div class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></div> <div class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt">Hello All,</SPAN></FONT></div> <div> <div class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt">Wondering how most of you clinch appointments from telephone enquiries.  This is not my forte! These calls tend to be very short once I tell them the price.  How do you handle telephone enquiries? </SPAN></FONT></div> </div> <div> <div class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></div> </div> </div> </div> </div> </font>