<html><head><base href="x-msg://47/"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">If you are starting out, obviously. you shouldn't be on the high end.<div>Experience, training, and quality of work, equate to a higher price.</div><div>Plus a lot of satisfied customers.</div><div>I have been called after they got the cheaper tuner, to correct his/her work.</div><div>John Ross</div><div>Windsor, Nova Scotia<br><div><div>On 2011-07-27, at 12:55 PM, Dean May wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div lang="EN-US" link="blue" vlink="purple"><div class="Section1" style="page: Section1; "><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy; ">I always try to be the highest in my area, and if I get a sense that the caller is price shopping I let them know right up front, “Just so you know, if you are just calling around for quotes, I’m probably the highest in the area. I’ve got 30 years experience and I’m very good at what I do.” I may even at that point, if it feels like they aren’t going to schedule, go ahead and recommend some of the cheaper tuners.<o:p></o:p></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy; "><o:p> </o:p></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy; ">I still end up getting most of those calls, but I do lose some. You have to be willing to lose some if you are priced on the high end.<o:p></o:p></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy; "><o:p> </o:p></span></font></div><div><p class="MsoAutoSig" style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman'; "><b><font size="5" color="navy" face="Lucida Calligraphy"><span style="font-size: 20pt; font-family: 'Lucida Calligraphy'; color: navy; font-weight: bold; ">Dean</span></font></b><b><font size="5" color="navy" face="CAC Leslie"><span style="font-size: 20pt; font-family: 'CAC Leslie'; color: navy; font-weight: bold; "><o:p></o:p></span></font></b></p><p class="MsoAutoSig" style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" color="navy" face="AGaramond"><span style="font-size: 10pt; font-family: AGaramond; color: navy; ">Dean W May (812) 235-5272 voice and text</span></font><font color="navy"><span style="color: navy; "><o:p></o:p></span></font></p><p class="MsoAutoSig" style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" color="navy" face="AGaramond"><span style="font-size: 10pt; font-family: AGaramond; color: navy; "><a href="http://PianoRebuilders.com" style="color: blue; text-decoration: underline; ">PianoRebuilders.com</a> (888) DEAN-MAY </span></font><font color="navy"><span style="color: navy; "><o:p></o:p></span></font></p><p class="MsoAutoSig" style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman'; "><st1:place u1:st="on"><st1:place u2:st="on"><font size="2" face="AGaramond"><span style="font-size: 10pt; font-family: AGaramond; "><u2:city u1:st="on"><ns0:city w:insauthor="Dean May" w:insdate="2011-07-27T11:52:00Z" w:endinsauthor="Dean May" w:endinsdate="2011-07-27T11:52:00Z"><font color="navy"><span style="color: navy; ">Terre Haute</span></font></ns0:city></u2:city><font color="navy"><span style="color: navy; "><span class="Apple-converted-space"> </span></span></font><ns0:state w:insauthor="Dean May" w:insdate="2011-07-27T11:52:00Z" w:endinsauthor="Dean May" w:endinsdate="2011-07-27T11:52:00Z"><u2:state u1:st="on"><font color="navy"><span style="color: navy; ">IN</span></font></u2:state></ns0:state></span><font color="navy"><span style="color: navy; "><span class="Apple-converted-space"> </span></span></font><ns0:postalcode w:insauthor="Dean May" w:insdate="2011-07-27T11:52:00Z" w:endinsauthor="Dean May" w:endinsdate="2011-07-27T11:52:00Z"><u2:postalcode u1:st="on"><font color="navy"><span style="color: navy; ">47802 Give us a LIKE on Facebook! Go to<span class="Apple-converted-space"> </span><a href="http://PianoRebuilders.com" style="color: blue; text-decoration: underline; ">PianoRebuilders.com</a></span></font></u2:postalcode></ns0:postalcode></font><o:p></o:p></st1:place></st1:place></p></div><div><div class="MsoNormal" align="center" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; text-align: center; "><font size="3" face="Times New Roman"><span style="font-size: 12pt; "><hr size="2" width="100%" align="center" tabindex="-1"></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><b><font size="2" face="Tahoma"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold; ">From:</span></font></b><font size="2" face="Tahoma"><span style="font-size: 10pt; font-family: Tahoma; "><span class="Apple-converted-space"> </span><a href="mailto:pianotech-bounces@ptg.org" style="color: blue; text-decoration: underline; ">pianotech-bounces@ptg.org</a><span class="Apple-converted-space"> </span>[mailto:pianotech-bounces@ptg.org]<span class="Apple-converted-space"> </span><b><span style="font-weight: bold; ">On Behalf Of<span class="Apple-converted-space"> </span></span></b>lee innocent<br><b><span style="font-weight: bold; ">Sent:</span></b><span class="Apple-converted-space"> </span>Wednesday, July 27, 2011 10:20 AM<br><b><span style="font-weight: bold; ">To:</span></b><span class="Apple-converted-space"> </span><a href="mailto:pianotech@ptg.org" style="color: blue; text-decoration: underline; ">pianotech@ptg.org</a><br><b><span style="font-weight: bold; ">Subject:</span></b><span class="Apple-converted-space"> </span>[pianotech] New Business from telephone enquiries</span></font><o:p></o:p></div></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span style="font-size: 12pt; "><o:p> </o:p></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span style="font-size: 12pt; ">Hello All,<o:p></o:p></span></font></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span style="font-size: 12pt; ">Wondering how most of you clinch appointments from telephone enquiries. This is not my forte! These calls tend to be very short once I tell them the price. How do you handle telephone enquiries?<o:p></o:p></span></font></div></div><div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="3" face="Times New Roman"><span style="font-size: 12pt; "> </span></font></p></div></div></div></span></blockquote></div><br></div></body></html>