Agree to a point. Sometimes it really is the bottom dollar that wins it, but so often it seems like when I have a "shopper" on the phone, an engaging and interested presentation teaches them that I am what they want. They go from price shopper to invested owner in one conversation. OK - a little melodramatic, but you get them the point. Occasionally, yes, you don't get the job, but you can't ever know until the end, so I choose to try with them all. And, it's easy, because I really am interested in their pianos. I just love pianos. ;-().<div>
<br></div><div>William R. Monroe</div><div><br></div><div><br><br><div class="gmail_quote">On Wed, Jul 27, 2011 at 3:29 PM, Paul T Williams <span dir="ltr"><<a href="mailto:pwilliams4@unlnotes.unl.edu">pwilliams4@unlnotes.unl.edu</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><font size="2" face="sans-serif">Yes! Sometimes, they just don't know
what they want. You are now the teacher; they; the student. They
don't know what they want/need. Sometimes, it's golden and you get
a great customer. Unfortunately, the "shoppers" are just
that...looking for the bargain, no matter how much you know.</font>
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<br><font size="2" face="sans-serif">P</font>
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<table width="100%">
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<td><font size="1" color="#5f5f5f" face="sans-serif">From:</font>
</td><td><font size="1" face="sans-serif">"Tom Rhea, Jr." <<a href="mailto:rheapiano@cox.net" target="_blank">rheapiano@cox.net</a>></font>
</td></tr><tr valign="top">
<td><font size="1" color="#5f5f5f" face="sans-serif">To:</font>
</td><td><font size="1" face="sans-serif"><<a href="mailto:pianotech@ptg.org" target="_blank">pianotech@ptg.org</a>></font>
</td></tr><tr valign="top">
<td><font size="1" color="#5f5f5f" face="sans-serif">Date:</font>
</td><td><font size="1" face="sans-serif">07/27/2011 03:23 PM</font>
</td></tr><tr valign="top">
<td><font size="1" color="#5f5f5f" face="sans-serif">Subject:</font>
</td><td><font size="1" face="sans-serif">Re: [pianotech] New Business from telephone
enquiries</font></td></tr></tbody></table>
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<br><font size="2" color="#000080" face="Arial">Good point, William. Showing
an interest in a potential client’s piano will pay dividends in the long
run. If the person is “price shopping only” then spending a lot
of time engaging the customer is probably wasted effort. However,
showing a genuine interest may be the “tipping point” that will make
the customer decide to stop shopping and start buying.</font>
<br><font size="2" color="#000080" face="Arial"> </font>
<br><font size="2" color="#000080" face="Arial">Tom Rhea</font>
<br><font size="2" color="#000080" face="Arial"> </font>
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