<div>Thanks for the very interesting replies. </div> <div>Yes, I can see that my problem is engaging the customer, a typical call would be:</div> <div> </div> <div>"Hello, can you tell me how much you charge to tune a piano?"<br>"My standard fee is Łxxxx."</div> <div>"Okay, thankyou very much, Bye"</div> <div> </div> <div>What is your typical call?</div> <div> </div> <div>Lee</div> <div> </div> <div> </div> <div><br> </div> <div class="gmail_quote">On 28 July 2011 05:24, Ryan Sowers <span dir="ltr"><<a href="mailto:tunerryan@gmail.com">tunerryan@gmail.com</a>></span> wrote:<br> <blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">One important thing to have down is your 30 second resume. Write it down, rehearse it. It will come in handy more often than you might think. <br> <div> <div></div> <div class="h5"><br> <div class="gmail_quote">On Wed, Jul 27, 2011 at 7:20 AM, lee innocent <span dir="ltr"><<a href="mailto:ljinno@googlemail.com" target="_blank">ljinno@googlemail.com</a>></span> wrote:<br> <blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid"> <p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt"><font face="Times New Roman" size="3">Hello All,</font></p> <div class="MsoNormal" style="MARGIN: 0cm 0cm 0pt"><font face="Times New Roman" size="3">Wondering how most of you clinch appointments from telephone enquiries. <span> </span>This is not my forte! These calls tend to be very short once I tell them the price. <span> </span>How do you handle telephone enquiries? </font></div> <div class="MsoNormal" style="MARGIN: 0cm 0cm 0pt"> </div></blockquote></div><br><br clear="all"><br></div></div><font color="#888888">-- <br>Ryan Sowers, RPT<br>Puget Sound Chapter<br>Olympia, WA<br><a href="http://www.pianova.net/" target="_blank">www.pianova.net</a><br> </font></blockquote></div><br>