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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Conversation is like a game of catch. If
you catch the baseball and don’t toss it back, then the game is over.
Here are some questions you can use to toss the ball back: <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Can you tell me a little about your piano?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>How long has it been since the piano has
been tuned?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Are all the notes working?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>What kind of piano is it?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Do you play it much?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>How many people in your family are playing
the piano?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Do you have it near a heating or a/c
register?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Often it comes up that they just purchased
the piano which can lead to other questions. Do you need someone to move it? Etc.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoAutoSig><b><font size=5 color=navy face="Lucida Calligraphy"><span
style='font-size:20.0pt;font-family:"Lucida Calligraphy";color:navy;font-weight:
bold'>Dean</span></font></b><b><font size=5 color=navy face="CAC Leslie"><span
style='font-size:20.0pt;font-family:"CAC Leslie";color:navy;font-weight:bold'><o:p></o:p></span></font></b></p>
<p class=MsoAutoSig><font size=2 color=navy face=AGaramond><span
style='font-size:10.0pt;font-family:AGaramond;color:navy'>Dean W
May (812) 235-5272 voice and text</span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=2 color=navy face=AGaramond><span
style='font-size:10.0pt;font-family:AGaramond;color:navy'>PianoRebuilders.com
(888) DEAN-MAY </span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoAutoSig><ST1:PLACE u1:st="on"><ST1:PLACE u2:st="on"><font size=2
face=AGaramond><span style='font-size:10.0pt;font-family:AGaramond'><U2:CITY u1:st="on"><ns0:City
w:insAuthor="Dean May" w:insDate="2011-07-28T07:05:00Z" w:endInsAuthor="Dean May"
w:endInsDate="2011-07-28T07:05:00Z"><font color=navy><span style='color:navy'>Terre
Haute</span></font></ns0:City></U2:CITY><font color=navy><span
style='color:navy'> </span></font><ns0:State w:insAuthor="Dean May"
w:insDate="2011-07-28T07:05:00Z" w:endInsAuthor="Dean May"
w:endInsDate="2011-07-28T07:05:00Z"><U2:STATE u1:st="on"><font color=navy><span
style='color:navy'>IN</U2:STATE></span></font></ns0:State><font color=navy><span
style='color:navy'> </span></font><ns0:PostalCode w:insAuthor="Dean May"
w:insDate="2011-07-28T07:05:00Z" w:endInsAuthor="Dean May"
w:endInsDate="2011-07-28T07:05:00Z"><U2:POSTALCODE u1:st="on"><font
color=navy><span style='color:navy'>47802
Give us a LIKE on Facebook! Go to PianoRebuilders.com</span></font></ns0:PostalCode></U2:POSTALCODE></span></font><o:p></o:p></p>
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face="Times New Roman"><span style='font-size:12.0pt'>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> pianotech-bounces@ptg.org
[mailto:pianotech-bounces@ptg.org] <b><span style='font-weight:bold'>On Behalf
Of </span></b>lee innocent<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, July 28, 2011 4:38
AM<br>
<b><span style='font-weight:bold'>To:</span></b> pianotech@ptg.org<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [pianotech] New
Business from telephone enquiries</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Thanks for the very interesting replies. <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Yes, I can see that my problem is engaging the customer, a typical call
would be:<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>"Hello, can you tell me how much you charge to tune a piano?"<br>
"My standard fee is £xxxx."<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>"Okay, thankyou very much, Bye"<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>What is your typical call?<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Lee<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On 28 July 2011 05:24, Ryan Sowers <<a
href="mailto:tunerryan@gmail.com">tunerryan@gmail.com</a>> wrote:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>One important thing to have down is your 30 second resume. Write it
down, rehearse it. It will come in handy more often than you might think. <o:p></o:p></span></font></p>
<div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Wed, Jul 27, 2011 at 7:20 AM, lee innocent <<a
href="mailto:ljinno@googlemail.com" target="_blank">ljinno@googlemail.com</a>>
wrote:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Hello All,<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Wondering how most of you clinch appointments from telephone enquiries.
This is not my forte! These calls tend to be very short once I tell them
the price. How do you handle telephone enquiries? <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br clear=all>
<o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal><font size=3 color="#888888" face="Times New Roman"><span
style='font-size:12.0pt;color:#888888'>-- <br>
Ryan Sowers, RPT<br>
<st1:place w:st="on">Puget Sound</st1:place> Chapter<br>
<st1:place w:st="on"><st1:City w:st="on">Olympia</st1:City>, <st1:State w:st="on">WA</st1:State></st1:place><br>
<a href="http://www.pianova.net/" target="_blank">www.pianova.net</a></span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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