<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40"> <head> <meta http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <meta name=Generator content="Microsoft Word 11 (filtered medium)"> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="State"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="City"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PersonName"/>  <style>  </style> </head> <body lang=EN-US link=blue vlink=blue style='word-wrap: break-word;-webkit-nbsp-mode: space; -webkit-line-break: after-white-space'> <div class=Section1> <p class=MsoNormal><font size=3 color=blue face=Arial><span style='font-size: 12.0pt;font-family:Arial;color:blue'>Oh, Laura…….. my wife takes most of my calls and then I return them. Equality, you see- but they like her. Me, I’d lose most of the business except it’s coming through web site, and I have some fairly decent credentials on it. So, that’s what sells jobs for me, certainly not my glowing personality………..<o:p></o:p></span></font></p> <p class=MsoNormal><font size=3 color=blue face=Arial><span style='font-size: 12.0pt;font-family:Arial;color:blue'>les<o:p></o:p></span></font></p> <p class=MsoNormal><font size=3 color=blue face=Arial><span style='font-size: 12.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p> <div> <div class=MsoNormal align=center style='text-align:center'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <hr size=2 width="100%" align=center tabindex=-1> </span></font></div> <p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt; font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <b><span style='font-weight:bold'>On Behalf Of </span></b>Laura Olsen<br> <b><span style='font-weight:bold'>Sent:</span></b> Thursday, July 28, 2011 12:43 PM<br> <b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">pianotech@ptg.org</st1:PersonName><br> <b><span style='font-weight:bold'>Subject:</span></b> Re: [pianotech] New Business from telephone enquiries</span></font><o:p></o:p></p> </div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><o:p> </o:p></span></font></p> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>My female voice works quite well for me!  Good comments, all.<o:p></o:p></span></font></p> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><o:p> </o:p></span></font></p> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><o:p> </o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>Laura<o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><o:p> </o:p></span></font></p> <div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>On Jul 28, 2011, at 10:07 AM, Ryan Sowers wrote:<o:p></o:p></span></font></p> </div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><br> <br> <o:p></o:p></span></font></p> <p class=MsoNormal style='margin-bottom:12.0pt'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>It is an art form, isn't it? : ) You can't talk too much or too little, you can't brag but you need to sound confident, you need to have the right pace - not too fast or too slow. There are so many little subtle details to pay attention too - just like tuning a piano!<br> <br> Another good tip is to smile when you talk on the phone - it is said a person can hear a smile! <br> <br> Of course my favorite technique is just to have someone else answer the phone! I think a friendly female voice who can talk you up a little (You can't do this as well yourself) will give a professional flair to your business, and will make you stand out from the competition. <br> <br> Ryan<o:p></o:p></span></font></p> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>On Thu, Jul 28, 2011 at 7:02 AM, William Monroe <<a href="mailto:bill@a440piano.net">bill@a440piano.net</a>> wrote:<o:p></o:p></span></font></p> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>Lee, <o:p></o:p></span></font></p> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><o:p> </o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>My calls often go with your first two lines, but instead of ending your "turn" with the fee amount, add a question in there before you stop talking.<o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><o:p> </o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>e.g.<o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><o:p> </o:p></span></font></p> </div> <div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>"Hello, can you tell me how much you charge to tune a piano?"<o:p></o:p></span></font></p> </div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>"My standard fee is Łxxxx, can you tell me how long it's been since the piano was last serviced?"<o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><o:p> </o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>Now you've asked a question that they will answer.  When they answer, you now have another opportunity to ask another question, and so on.  These question will inevitably either lead them to ask you when you're available, or lead you to tell them you're next availability and ask them if they'd like to schedule something.<o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><o:p> </o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>Enjoy the process.<o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><o:p> </o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>William R. Monroe<o:p></o:p></span></font></p> </div> <div> <div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><o:p> </o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><o:p> </o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><o:p> </o:p></span></font></p> </div> <div> <p class=MsoNormal style='margin-bottom:12.0pt'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>On Thu, Jul 28, 2011 at 3:38 AM, lee innocent <<a href="mailto:ljinno@googlemail.com" target="_blank">ljinno@googlemail.com</a>> wrote:<o:p></o:p></span></font></p> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>Thanks for the very interesting replies.  <o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>Yes, I can see that my problem is engaging the customer, a typical call would be:<o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'> <o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>"Hello, can you tell me how much you charge to tune a piano?"<br> "My standard fee is Łxxxx."<o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>"Okay, thankyou very much, Bye"<o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'> <o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>What is your typical call?<o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'> <o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 color="#888888" face="Times New Roman"><span style='font-size:12.0pt;color:#888888'>Lee<o:p></o:p></span></font></p> </div> <div> <div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'> <o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'> <o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><br>  <o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>On 28 July 2011 05:24, Ryan Sowers <<a href="mailto:tunerryan@gmail.com" target="_blank">tunerryan@gmail.com</a>> wrote:<o:p></o:p></span></font></p> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>One important thing to have down is your 30 second resume. Write it down, rehearse it. It will come in handy more often than you might think. <o:p></o:p></span></font></p> <div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><o:p> </o:p></span></font></p> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>On Wed, Jul 27, 2011 at 7:20 AM, lee innocent <<a href="mailto:ljinno@googlemail.com" target="_blank">ljinno@googlemail.com</a>> wrote:<o:p></o:p></span></font></p> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>Hello All,<o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>Wondering how most of you clinch appointments from telephone enquiries.  This is not my forte! These calls tend to be very short once I tell them the price.  How do you handle telephone enquiries? <o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'> <o:p></o:p></span></font></p> </div> </div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><br> <br clear=all> <o:p></o:p></span></font></p> </div> </div> <p class=MsoNormal><font size=3 color="#888888" face="Times New Roman"><span style='font-size:12.0pt;color:#888888'>-- <br> Ryan Sowers, RPT<br> <st1:place w:st="on">Puget Sound</st1:place> Chapter<br> <st1:place w:st="on"><st1:City w:st="on">Olympia</st1:City>, <st1:State w:st="on">WA</st1:State></st1:place><br> <a href="http://www.pianova.net/" target="_blank">www.pianova.net</a></span></font><o:p></o:p></p> </div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><o:p> </o:p></span></font></p> </div> </div> </div> <p class=MsoNormal style='margin-bottom:12.0pt'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p> </div> </div> </div> </div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><br> <br clear=all> <br> -- <br> Ryan Sowers, RPT<br> <st1:place w:st="on">Puget Sound</st1:place> Chapter<br> <st1:place w:st="on"><st1:City w:st="on">Olympia</st1:City>, <st1:State w:st="on">WA</st1:State></st1:place><br> <a href="http://www.pianova.net/">www.pianova.net</a><o:p></o:p></span></font></p> </div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><o:p> </o:p></span></font></p> </div> </div> <div class=MsoNormal align=center style='text-align:center'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <hr size=1 width="100%" noshade color=gray align=center> </span></font></div> <p class=avgcert color="#000000"><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>No virus found in this message.<br> Checked by AVG - <a href="http://www.avg.com">www.avg.com</a><br> Version: 10.0.1390 / Virus Database: 1518/3793 - Release Date: 07/28/11<o:p></o:p></span></font></p> </div> </body> </html>