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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=blue style='word-wrap: break-word;-webkit-nbsp-mode: space;-webkit-line-break: after-white-space'><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Me too!&nbsp; People love talking to my wife!&nbsp; Sometimes, I&#8217;m setting at the computer waiting while she&#8217;s yapping and yapping and yapping away.&nbsp; I&#8217;m waiting to schedule the customer with an appointment time&#8230;&#8230;. 10 minutes later, they&#8217;re finally done yapping and of course, we have an appointment..&nbsp; I think&#8230;.&nbsp; Read on&#8230;&nbsp; In the meantime, I play with my email, go online and then as I hear her closing out the conversation, I quickly open up the calendar on my computer and get ready just to discover that they started talking about something else again!&nbsp; </span><span style='font-size:11.0pt;font-family:Wingdings;color:#1F497D'>JJJ</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>&nbsp; No I&#8217;m not complaining but, I do think it is funny!&nbsp; I&#8217;d rather have her talk with clients than anyone else.&nbsp; They all tell me how lovely she is and how fun it is to speak with her.&nbsp; Love it!<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Jer<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p>&nbsp;</o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <b>On Behalf Of </b>Leslie Bartlett<br><b>Sent:</b> Friday, July 29, 2011 9:17 AM<br><b>To:</b> pianotech@ptg.org<br><b>Subject:</b> Re: [pianotech] New Business from telephone enquiries<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:blue'>People tell me frequently that my wife is such a pleasant person on the phone.&nbsp; A gift I don&#8217;t have&#8230;&#8230;&#8230;..&nbsp; I can deal with returning calls to schedule, but her phone manners have gotten me lots of business, of that I&#8217;m quite sure&#8230;&#8230;&#8230;..<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:blue'><o:p>&nbsp;</o:p></span></p><div><div class=MsoNormal align=center style='text-align:center'><hr size=2 width="100%" align=center></div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <b>On Behalf Of </b>Laura Olsen<br><b>Sent:</b> Friday, July 29, 2011 1:41 AM<br><b>To:</b> pianotech@ptg.org<br><b>Subject:</b> Re: [pianotech] New Business from telephone enquiries</span><o:p></o:p></p></div><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal>Hi Les,<o:p></o:p></p><div><p class=MsoNormal><o:p>&nbsp;</o:p></p></div><div><p class=MsoNormal>To quote Ryan:&nbsp;<o:p></o:p></p></div><div><div><p class=MsoNormal style='margin-bottom:12.0pt'><o:p>&nbsp;</o:p></p><p class=MsoNormal><span class=apple-style-span><span style='font-size:15.0pt'>I think a friendly female voice who can talk you up a little (You can't do this as well yourself) will give a professional flair to your business, and will make you stand out from the competition.</span></span><span class=apple-converted-space><span style='font-size:15.0pt'>&nbsp;</span></span><o:p></o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p></div><div><p class=MsoNormal>I was just agreeing :-)&nbsp;<o:p></o:p></p></div><div><p class=MsoNormal><o:p>&nbsp;</o:p></p></div><div><p class=MsoNormal>Laura<o:p></o:p></p></div><p class=MsoNormal><o:p>&nbsp;</o:p></p></div><div class=MsoNormal align=center style='text-align:center'><hr size=1 width="100%" noshade style='color:gray' align=center></div><p class=avgcert>No virus found in this message.<br>Checked by AVG - <a href="http://www.avg.com">www.avg.com</a><br>Version: 10.0.1390 / Virus Database: 1518/3793 - Release Date: 07/28/11<o:p></o:p></p></div></body></html>