<html> <head> <style></style> </head> <body class='hmmessage'><div dir='ltr'> "Good piano tuners aren't cheap, and cheap piano tuners...." Terry "UniGeezer" Peterson "Over 50, and not '2' Tired!" <a style="font-weight: bold;" href="http://unigeezer.com/" target="_blank">www.unigeezer.com</a> <div><hr id="stopSpelling">To: pianotech@ptg.org From: pwilliams4@unlnotes.unl.edu Date: Wed, 27 Jul 2011 10:59:52 -0500 Subject: Re: [pianotech] New Business from telephone enquiries Also, if folks are looking at price only, they most likely haven't had it tuned for quite some time and will be a very hard sell on other issues to make their PSO a nice instrument.  I used to kick myself when folks wouldn't ask a price, and then, (since I wasn't the most expensive) they would see the bill and say, "Is that all?"  Oy!   Paul <table width="100%"> <tbody><tr valign="top"> <td>From: </td><td>"Dean May" <deanmay@pianorebuilders.com> </td></tr><tr valign="top"> <td>To: </td><td><pianotech@ptg.org> </td></tr><tr valign="top"> <td>Date: </td><td>07/27/2011 10:55 AM </td></tr><tr valign="top"> <td>Subject: </td><td>Re: [pianotech] New Business from telephone enquiries</td></tr></tbody></table> <hr noshade="noshade"> I always try to be the highest in my area, and if I get a sense that the caller is price shopping I let them know right up front, “Just so you know, if you are just calling around for quotes, I’m probably the highest in the area. I’ve got 30 years experience and I’m very good at what I do.” I may even at that point, if it feels like they aren’t going to schedule, go ahead and recommend some of the cheaper tuners.   I still end up getting most of those calls, but I do lose some. You have to be willing to lose some if you are priced on the high end.   Dean Dean W May                        (812) 235-5272 voice and text PianoRebuilders.com           (888) DEAN-MAY         Terre Haute IN 47802           Give us a LIKE on Facebook! Go to PianoRebuilders.com <div align="center"> <hr></div> From: pianotech-bounces@ptg.org [<a href="mailto:pianotech-bounces@ptg.org">mailto:pianotech-bounces@ptg.org</a>] On Behalf Of lee innocent Sent: Wednesday, July 27, 2011 10:20 AM To: pianotech@ptg.org Subject: [pianotech] New Business from telephone enquiries   Hello All, Wondering how most of you clinch appointments from telephone enquiries.  This is not my forte! These calls tend to be very short once I tell them the price.  How do you handle telephone enquiries?   </div> </div></body> </html>