<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40"> <head> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"> <meta name=Generator content="Microsoft Word 11 (filtered medium)"> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="City"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place"/>  <style>  </style> </head> <body lang=EN-US link=blue vlink=blue> <div class=Section1> I picked up two customers in a month from a tuner who charges a good bit more than I, but neither tuned well, nor listened to the customer when he expressed specific needs about actions.  Some people also seem to think that high prices make them good.  <o:p></o:p> <o:p> </o:p> <div> <div class=MsoNormal align=center style='text-align:center'> <hr size=2 width="100%" align=center tabindex=-1> </div> From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of pianolover 88 Sent: Friday, August 26, 2011 4:18 PM To: pianotech@ptg.org Subject: Re: [pianotech] New Business from telephone enquiries<o:p></o:p> </div> <o:p> </o:p> <div> "Good piano tuners aren't cheap, and cheap piano tuners...." Terry "UniGeezer" Peterson "Over 50, and not '2' Tired!" <a href="http://unigeezer.com/" target="_blank">www.unigeezer.com</a> <o:p></o:p> <div> <div class=MsoNormal align=center style='text-align:center'> <hr size=2 width="100%" align=center id=stopSpelling> </div> To: pianotech@ptg.org From: pwilliams4@unlnotes.unl.edu Date: Wed, 27 Jul 2011 10:59:52 -0500 Subject: Re: [pianotech] New Business from telephone enquiries Also, if folks are looking at price only, they most likely haven't had it tuned for quite some time and will be a very hard sell on other issues to make their PSO a nice instrument.  I used to kick myself when folks wouldn't ask a price, and then, (since I wasn't the most expensive) they would see the bill and say, "Is that all?"  Oy!   Paul <o:p></o:p> <table class=MsoNormalTable border=0 cellpadding=0 width="100%" style='width:100.0%'> <tr> <td valign=top style='padding:.75pt .75pt .75pt .75pt'> From: <o:p></o:p> </td> <td valign=top style='padding:.75pt .75pt .75pt .75pt'> "Dean May" <deanmay@pianorebuilders.com> <o:p></o:p> </td> </tr> <tr> <td valign=top style='padding:.75pt .75pt .75pt .75pt'> To: <o:p></o:p> </td> <td valign=top style='padding:.75pt .75pt .75pt .75pt'> <pianotech@ptg.org> <o:p></o:p> </td> </tr> <tr> <td valign=top style='padding:.75pt .75pt .75pt .75pt'> Date: <o:p></o:p> </td> <td valign=top style='padding:.75pt .75pt .75pt .75pt'> 07/27/2011 10:55 AM <o:p></o:p> </td> </tr> <tr> <td valign=top style='padding:.75pt .75pt .75pt .75pt'> Subject: <o:p></o:p> </td> <td valign=top style='padding:.75pt .75pt .75pt .75pt'> Re: [pianotech] New Business from telephone enquiries<o:p></o:p> </td> </tr> </table> <o:p> </o:p> <div class=MsoNormal align=center style='text-align:center'> <hr size=2 width="100%" noshade color=gray align=center> </div> I always try to be the highest in my area, and if I get a sense that the caller is price shopping I let them know right up front, “Just so you know, if you are just calling around for quotes, I’m probably the highest in the area. I’ve got 30 years experience and I’m very good at what I do.” I may even at that point, if it feels like they aren’t going to schedule, go ahead and recommend some of the cheaper tuners.   I still end up getting most of those calls, but I do lose some. You have to be willing to lose some if you are priced on the high end.   Dean Dean W May                        (812) 235-5272 voice and text PianoRebuilders.com           (888) DEAN-MAY         <st1:City w:st="on"><st1:place w:st="on">Terre Haute</st1:place></st1:City> IN 47802           Give us a LIKE on Facebook! Go to PianoRebuilders.com <o:p></o:p> <o:p> </o:p> <div class=MsoNormal align=center style='text-align:center'> <hr size=2 width="100%" align=center> </div> From: pianotech-bounces@ptg.org [<a href="mailto:pianotech-bounces@ptg.org">mailto:pianotech-bounces@ptg.org</a>] On Behalf Of lee innocent Sent: Wednesday, July 27, 2011 10:20 AM To: pianotech@ptg.org Subject: [pianotech] New Business from telephone enquiries   Hello All, Wondering how most of you clinch appointments from telephone enquiries.  This is not my forte! These calls tend to be very short once I tell them the price.  How do you handle telephone enquiries?   <o:p></o:p> </div> </div> <div class=MsoNormal align=center style='text-align:center'> <hr size=1 width="100%" noshade color=gray align=center> </div> No virus found in this message. Checked by AVG - <a href="http://www.avg.com">www.avg.com</a> Version: 10.0.1392 / Virus Database: 1520/3859 - Release Date: 08/26/11<o:p></o:p> </div> </body> </html>