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<div>Hi John, yes, the RPT did in fact perform this work. I'll be happy to go in to specifics if you'd like, but the customer confirmed it.</div>
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<div>I'm not suggesting that the PTG micro-manage RPT's... </div>
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<div>However, I do not believe that making RPT's "re-qualify" on a 10 year basis is micro-managing. It is merely trying to maintain/improve the quality of the "label". The RPT tests have been "improved" over the years, right?</div>
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<div>Best Regards... Bill<br>
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<TD style="FONT: 11px arial; BACKGROUND: #f9f9f9; COLOR: #000000">John Formsma <formsma@gmail.com></TD></TR>
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<TD style="FONT: 11px arial; BACKGROUND: #f9f9f9; COLOR: #000000">Re: [pianotech] Is this the work of an RPT?</TD></TR>
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<TD style="FONT: 11px arial; BACKGROUND: #f9f9f9; COLOR: #000000">Wed, 31 Aug 2011 07:10:42 -0500</TD></TR></TBODY></TABLE>
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<div>First of all, I'd ask if it is a fact that the said RPT actually did the inferior work in the photos? Or was it like many pianos I come across, where a tooner had screwed it up long before I got there? I mean, I've left string coils like that because that's how they were when I came to the piano.</div>
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<div>Third, though I certainly can't speak for PTG on a national level, yes, this RPT cares! But you can't expect a national organization to micro-manage every RPT! That would be more like the KGB. :) </div>
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<div>John Formsma, RPT<br>
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<div>Blue Mountain, MS</div>
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