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<div><FONT face="Arial, Helvetica, sans-serif"></FONT>As to the work being performed, I've already answered that, w/ the customer's confirmation, and more detailed info on my part.<br>
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<div>"There will always be bad work out there;" Agreed </div>
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<div>" just make sure you are not the one doing it," Agreed, I've been to 5 Conventions in the past 10 years, been to the Little Red Schoolhouse, am working w/ several top end Piano Technicians in the area, and have been the StL Chapter Newsletter editor for the past couple of years. I am always trying to improve. If I can't do a job to the highest level, I'll outsource it to someone much better. </div>
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<div>"and leave it at that." No I won't... just like the PTG agreed that the previous testing for Craftsman was incomplete and instituted a better test, which PTG has continued to improve. Are you willing to leave people out there w/ the RPT label & web-promoting who could not even pass the limited RPT test of today?</div>
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<div>Respectfully, Bill<br>
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<TD style="FONT: 11px arial; BACKGROUND: #f9f9f9; COLOR: #000000">Kent Swafford <kswafford@gmail.com></TD></TR>
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<TD style="FONT: 11px arial; BACKGROUND: #f9f9f9; COLOR: #000000">Re: [pianotech] Is this the work of an RPT?</TD></TR>
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<TD style="FONT: 11px arial; BACKGROUND: #f9f9f9; COLOR: #000000">Wed, 31 Aug 2011 07:21:27 -0500</TD></TR></TBODY></TABLE>
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<div>Unless you watched the work in question while it was being performed, you don't know for certain who is responsible.</div>
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<div>Take advantage of the continuing education that PTG offers in order to better service your own customers. There will always be bad work out there; just make sure you are not the one doing it, and leave it at that.</div>
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<div>Kent Swafford</div>
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