<html> <head> <style></style> </head> <body class='hmmessage'><div dir='ltr'> Fortunately, I'm in the position to pick and choose the jobs I take, and I turn down probably more work than I take. And it's *me* who is asking the (qualifying) questions when potential customers call, not the reverse! If it's something I don't want to do, I will refer them to a fellow tech.  Cheers, PS: My new, state of the art *GEARED* unicycle! Blazing FAST! ($1,750 for the Hub alone!) <a href="http://www.youtube.com/watch?v=rxlB5WhEXgg">http://www.youtube.com/watch?v=rxlB5WhEXgg</a> Terry "UniGeezer" Peterson "Over 50, and not '2' Tired!" <a style="font-weight: bold;" href="http://unigeezer.com/" target="_blank">www.unigeezer.com</a> <div><hr id="stopSpelling">Date: Sat, 27 Aug 2011 18:09:05 -0700 From: tunerryan@gmail.com To: pianotech@ptg.org Subject: Re: [pianotech] New Business from telephone enquiries We should take that as a reminder that we are probably worth more than we think! Ryan <div class="ecxgmail_quote">On Sat, Aug 27, 2011 at 7:23 AM, Leslie Bartlett <<a href="mailto:l-bartlett@sbcglobal.net">l-bartlett@sbcglobal.net</a>> wrote: <blockquote class="ecxgmail_quote" style="border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"> <div lang="EN-US"> <div> I picked up two customers in a month from a tuner who charges a good bit more than I, but neither tuned well, nor listened to the customer when he expressed specific needs about actions.  Some people also seem to think that high prices make them good.    <div> <div class="ecxMsoNormal" style="text-align: center;" align="center"> <hr size="2" align="center" width="100%"> </div> From: <a href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</a> [mailto:<a href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</a>] On Behalf Of pianolover 88 Sent: Friday, August 26, 2011 4:18 PM To: <a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a><div><div></div><div class="h5"> Subject: Re: [pianotech] New Business from telephone enquiries</div></div> </div><div><div></div><div class="h5">   <div> "Good piano tuners aren't cheap, and cheap piano tuners...." Terry "UniGeezer" Peterson "Over 50, and not '2' Tired!" <a href="http://unigeezer.com/" target="_blank">www.unigeezer.com</a> <div> <div class="ecxMsoNormal" style="text-align: center;" align="center"> <hr size="2" align="center" width="100%"> </div> To: <a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a> From: <a href="mailto:pwilliams4@unlnotes.unl.edu">pwilliams4@unlnotes.unl.edu</a> Date: Wed, 27 Jul 2011 10:59:52 -0500 Subject: Re: [pianotech] New Business from telephone enquiries Also, if folks are looking at price only, they most likely haven't had it tuned for quite some time and will be a very hard sell on other issues to make their PSO a nice instrument.  I used to kick myself when folks wouldn't ask a price, and then, (since I wasn't the most expensive) they would see the bill and say, "Is that all?"  Oy!   Paul <table style="width: 100%;" border="0" cellpadding="0" width="100%"> <tbody><tr> <td style="padding: 0.75pt;" valign="top"> From: </td> <td style="padding: 0.75pt;" valign="top"> "Dean May" <<a href="mailto:deanmay@pianorebuilders.com">deanmay@pianorebuilders.com</a>> </td> </tr> <tr> <td style="padding: 0.75pt;" valign="top"> To: </td> <td style="padding: 0.75pt;" valign="top"> <<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>> </td> </tr> <tr> <td style="padding: 0.75pt;" valign="top"> Date: </td> <td style="padding: 0.75pt;" valign="top"> 07/27/2011 10:55 AM </td> </tr> <tr> <td style="padding: 0.75pt;" valign="top"> Subject: </td> <td style="padding: 0.75pt;" valign="top"> Re: [pianotech] New Business from telephone enquiries </td> </tr> </tbody></table>   <div class="ecxMsoNormal" style="text-align: center;" align="center"> <hr noshade="noshade" size="2" align="center" color="gray" width="100%"> </div> I always try to be the highest in my area, and if I get a sense that the caller is price shopping I let them know right up front, “Just so you know, if you are just calling around for quotes, I’m probably the highest in the area. I’ve got 30 years experience and I’m very good at what I do.” I may even at that point, if it feels like they aren’t going to schedule, go ahead and recommend some of the cheaper tuners.   I still end up getting most of those calls, but I do lose some. You have to be willing to lose some if you are priced on the high end.   Dean Dean W May                        <a target="_blank">(812) 235-5272</a> voice and text PianoRebuilders.com           (888) DEAN-MAY         Terre Haute IN 47802           Give us a LIKE on Facebook! Go to PianoRebuilders.com   <div class="ecxMsoNormal" style="text-align: center;" align="center"> <hr size="2" align="center" width="100%"> </div> From: <a href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</a> [<a href="mailto:pianotech-bounces@ptg.org">mailto:pianotech-bounces@ptg.org</a>] On Behalf Of lee innocent Sent: Wednesday, July 27, 2011 10:20 AM To: <a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a> Subject: [pianotech] New Business from telephone enquiries   Hello All, Wondering how most of you clinch appointments from telephone enquiries.  This is not my forte! These calls tend to be very short once I tell them the price.  How do you handle telephone enquiries?   </div> </div> </div></div><div class="ecxMsoNormal" style="text-align: center;" align="center"> <hr noshade="noshade" size="1" align="center" color="gray" width="100%"> </div> <div class="ecxim">No virus found in this message. Checked by AVG - <a href="http://www.avg.com" target="_blank">www.avg.com</a> </div> Version: 10.0.1392 / Virus Database: 1520/3859 - Release Date: 08/26/11 </div> </div> </blockquote></div> -- Ryan Sowers, RPT Puget Sound Chapter Olympia, WA <a href="http://www.pianova.net" target="_blank">www.pianova.net</a> </div> </div></body> </html>