<font color='black' size='2' face='arial'><FONT face="Arial, Helvetica, sans-serif"></FONT><br> <div style="FONT-FAMILY: arial,helvetica; COLOR: black; FONT-SIZE: 10pt"> <BLOCKQUOTE style="BORDER-LEFT: blue 2px solid; PADDING-LEFT: 3px">So what I'm wondering is, did the tunig go out because of something I did, the type of piano it is, temp/humidity change? </BLOCKQUOTE></div> <div>Marshall</div> <div> </div> <div>Unless you don't know to tune properly, which I am presuming you do, because customers are telling you do a good job, it's NEVER your fault that a piano fails to hold a tuning. It's the type of piano, the changes in humidity, the changes in temeparature, the way it is being played, the moon going out of orbit, or whateve. But it's NEVER the tuner's fault. Some customer may claim it's your fault, but it really isn't. </div> <div> </div> <div>Having said that, how you deal with this situation is up to you. You can be a nice guy, and go back and fix the tuning, explaining at the same time what the problems are with the piano. Or you can be nasty, and charge them again for the tuning. But don't be surprised when they won't pay you, much less call you back in the future. Which would you rather do?</div> <div> </div> <div>Wim  <br> <br> <br> </div> <div style="FONT-FAMILY: arial,helvetica; COLOR: black; FONT-SIZE: 10pt">-----Original Message-----<br> From: Marshall Gisondi <pianotune05@hotmail.com><br> To: pianotech <pianotech@ptg.org><br> Sent: Thu, Sep 29, 2011 3:44 pm<br> Subject: [pianotech] interesting situation with a tuning<br> <br> <div id=AOLMsgPart_1_1ef5eed8-2120-4043-b255-d3129282edc0> <STYLE>#AOLMsgPart_1_1ef5eed8-2120-4043-b255-d3129282edc0 td{color: black;} #AOLMsgPart_1_1ef5eed8-2120-4043-b255-d3129282edc0 .hmmessage P { margin:0px; padding:0px } #AOLMsgPart_1_1ef5eed8-2120-4043-b255-d3129282edc0 body.hmmessage { font-size: 10pt; font-family:Tahoma } </STYLE> <div dir=ltr><FONT size=3 face=Arial>Hi Everyone,</FONT><br> <FONT size=3 face=Arial>First thank you William for the contact info of the insurance person that the PTG uses.  I meant to write sooner but it's been hectic lately. </FONT><br> <FONT size=3 face=Arial></FONT> <br> <FONT size=3 face=Arial>Today I tuned for one of my regular customers, a church with several pianos.  A month ago I tuned one of the pianos in their fellowship hall, a Kawai 506N.  Today I'm told that it sounded funny during one of their Wednesday night services which was held in the fellowship hall  The piano was out of tune somewhat. I had to redo the temperament and some of the octaves.  The tuning pins had a strange feel to them, almost as if they had torque, but at the same time they didn't have good torque. They felt tight but not terribly, but moved without too much trouble.  Some flag polled easily if I wasn't careful. I needed a smaller tip but didn't have one. I have one size so far which has served me well, but once bills are caught up it's time to go shopping. :-)  In fact I set one pin and tested it, and it moved just by placing the tip on the pin.  So in setting them I had to pound away and make such tiny movements.  So what I'm wondering is, did the tunig go out because of something I did, the type of piano it is, temp/humidity change?  I was told the temp didn't change in this room. If the temprature is constant inside how much does outside tempratures/conditions affect the piano?  This one was a puzzler because they've been telling me that my tunings hold long.  In fact on a Yamaha GA1 the one Yamaha discontinued, my tunings are holding longer than the last person they used.  Am I losing any ability, or did I run into a problem piano?  </FONT><br> <FONT size=3 face=Arial></FONT> <br> <FONT size=3 face=Arial>Is the 506N a lower end Kawai and defective like the Yamaha G1 that was discontinued?  Thanks everyone</FONT><br> <FONT size=3 face=Arial>Marshall</FONT><br> <br> <br> <SPAN style="FONT-WEIGHT: bold"><FONT size=3><SPAN style="FONT-FAMILY: Garamond,Times,Serif"><SPAN style="FONT-STYLE: italic">Marshall Gisondi Piano Technician</SPAN></SPAN></FONT></SPAN><br> <SPAN style="FONT-WEIGHT: bold"><FONT size=3><SPAN style="FONT-FAMILY: Garamond,Times,Serif"><SPAN style="FONT-STYLE: italic">Marshall's Piano Service</SPAN></SPAN></FONT></SPAN><br> <STRONG><EM><FONT size=3 face=Garamond><A href="mailto:pianotune05@hotmail.com">pianotune05@hotmail.com</A></FONT></EM></STRONG><br> <SPAN style="FONT-WEIGHT: bold"><FONT size=3><SPAN style="FONT-FAMILY: Garamond,Times,Serif"><SPAN style="FONT-STYLE: italic">215-510-9400</SPAN></SPAN></FONT></SPAN><br> <STRONG><EM><FONT size=3 face=Garamond><A href="http://www.phillytuner.com/" target=_blank>www.phillytuner.com</A> </FONT></EM></STRONG><br> <SPAN style="FONT-WEIGHT: bold"><FONT size=3><SPAN style="FONT-FAMILY: Garamond,Times,Serif"><SPAN style="FONT-STYLE: italic">Graduate of The School of Piano Technology for the Blind <A href="http://www.pianotuningschool.org/" target=_blank>www.pianotuningschool.org</A> Vancouver, WA<br> <br> <br> <br> <br> </SPAN></SPAN></FONT></SPAN><SPAN style="TEXT-DECORATION: underline"><SPAN style="FONT-WEIGHT: bold"><FONT size=3><SPAN style="FONT-FAMILY: Garamond,Times,Serif"></SPAN></FONT></SPAN></SPAN></div> </div> </div> </font>