Egads. Broken agraffes happen. It needs to be replaced, and if the piano is under warranty it should be covered by said warranty. If it's not under warranty, it is at the owner's expense. It happens, that's all. "Send it back," that's rich.<div>
<br></div><div>William R. Monroe</div><div><br></div><div><br><br><div class="gmail_quote">On Tue, Oct 4, 2011 at 4:21 PM, <a href="mailto:toddpianoworks@att.net">toddpianoworks@att.net</a> <span dir="ltr"><<a href="mailto:toddpianoworks@att.net">toddpianoworks@att.net</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div><div style="font-family:sans-serif;font-size:16px">Hi,<br><br>I have a customer with a broken agraffe on a Bosendorfer grand. I just wanted to know what the deal is. I know about Steinway issue with broken agraffes from the early 80's.<br>
<br>Any history I can give to this Bosendorfer customer would be appreciated. I have yet to make a trip out there, but she did have another tech over, and he said she needs to send the piano back.<br><br>Thanks in advance for the input!<br>
Matthew<br><br><font color="#333333"><i><span style="font-size:14px"><font face="sans-serif">Connected by DROID on Verizon Wireless</font></span></i></font></div></div>
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