<html><head><style type="text/css">body {word-wrap: break-word; background-color:#ffffff;}</style></head><body><div style="font-family: sans-serif; font-size: 16px">Hi,<br><br>I have a customer with a broken agraffe on a Bosendorfer grand.  I just wanted to know what the deal is.  I know about Steinway issue with broken agraffes from the early 80's.<br><br>Any history I can give to this Bosendorfer customer would be appreciated.  I have yet to make a trip out there, but she did have another tech over, and he said she needs to send the piano back.<br><br>Thanks in advance for the input!<br>Matthew<br><br><font color="#333333"><i><span style="font-size: 14px"><font face="sans-serif">Connected by DROID on Verizon Wireless</font></span></i></font></div></body></html>