"Hit it harder." That's good.<div><br></div><div>How? You educate your client. You explain to them the process of getting the piano performing properly first - because it's currently not. Rich or poor, BOU or Yamaha CFX, it doesn't matter. You tell them that to achieve a result that is in any way uniform and non-circumventive, the proper procedure is thus and such and will cost about $xxxx.xx. It can be made louder by just drizzling acetone/keytop across the whole mess without even removing the action, for no charge. But would you stand by that work? My approach is to always talk through all kinds of options, being very careful to educate as to the effectiveness, properness, longevity, pro's and con's of any approach. Then the customer decides. It's not really that hard.</div> <div><br></div><div>They either recognize the inherent drawbacks of the cheap way out and choose to do it "right" or not. If they know the results are going to be substandard with a quick fix, it usually speaks to folks. Education of our clients - it's what we do.</div> <div><br></div><div>William R. Monroe</div><div><br></div><div><br></div><div><br></div><div><br><div class="gmail_quote">On Thu, Oct 20, 2011 at 1:19 PM, Matthew Todd <span dir="ltr"><<a href="mailto:toddpianoworks@att.net">toddpianoworks@att.net</a>></span> wrote:<br> <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div><div style="color:#000;background-color:#fff;font-family:arial, helvetica, sans-serif;font-size:10pt"><div><span>How would you best tell a customer, who just says "how can you make my piano play more loud", that I can do it for over $1,000?</span></div> <div><span></span> </div> <div><span>Matthew</span></div> <div></div> <div><var></var><br> </div> <div style="font-family:arial, helvetica, sans-serif;font-size:10pt"> <div style="font-family:times new roman, new york, times, serif;font-size:12pt"><font size="2" face="Arial"> <div style="border-bottom:#ccc 1px solid;border-left:#ccc 1px solid;padding-bottom:0px;line-height:0;margin:5px 0px;padding-left:0px;padding-right:0px;min-height:0px;font-size:0px;border-top:#ccc 1px solid;border-right:#ccc 1px solid;padding-top:0px" readonly> </div><b><span style="font-weight:bold">From:</span></b> William Monroe <<a href="mailto:bill@a440piano.net" target="_blank">bill@a440piano.net</a>><br><b><span style="font-weight:bold">To:</span></b> <a href="mailto:pianotech@ptg.org" target="_blank">pianotech@ptg.org</a><br> <b><span style="font-weight:bold">Sent:</span></b> Thursday, October 20, 2011 1:16 PM<br><b><span style="font-weight:bold">Subject:</span></b> Re: [pianotech] From soft to loud<br></font><br> <div>Agreed. Only after making the piano perform as well as it can should you address the problem with traditional voicing techniques. Hammer filing and a quality regulation can make a HUGE difference tonally and dynamically. <div><br></div> <div>Once that has been done, you can begin to assess if (and in what way) the dynamics or tone should be addressed.</div> <div><br></div> <div>William R. Monroe</div> <div><br></div> <div><br><br></div></div></div></div></div></div></blockquote></div> </div>