<html><head><style type="text/css"></style></head><body><div style="font-family:verdana, helvetica, sans-serif;font-size:10pt"><DIV></DIV> <DIV>Marshall,</DIV> <DIV> </DIV> <DIV>I, too have had customers that want you to say that 'everything will be OK' without seeing the instrument.  You are 100% correct in wanting to do an evaluation. The customer will find someone that will agree with him and later, when there are problems, it won't be either on your conscience or your business reputation.  Walk, no run away!<BR> </DIV> <DIV><STRONG><FONT color=#0000ff>Steve Grattan</FONT></STRONG></DIV> <DIV><STRONG><FONT color=#0000ff></FONT></STRONG> </DIV> <DIV><BR></DIV> <DIV style="FONT-FAMILY: verdana, helvetica, sans-serif; FONT-SIZE: 10pt"><BR> <DIV style="FONT-FAMILY: times new roman, new york, times, serif; FONT-SIZE: 12pt"><FONT size=2 face=Tahoma> <HR SIZE=1> <B><SPAN style="FONT-WEIGHT: bold">From:</SPAN></B> Marshall Gisondi <pianotune05@hotmail.com><BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> pianotech@ptg.org<BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Fri, October 28, 2011 8:42:29 AM<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> [pianotech] water damage<BR></FONT><BR> <STYLE></STYLE> <DIV dir=ltr><FONT size=3 face=Arial>Hi Everyone,</FONT><BR><FONT size=3 face=Arial>I forgot to mention that this is a grand piano.  WhenI told him I need to evaluate it he got mad and hung up, siad I guess it's not going to work out with you.."   I always tell someone upfront if the piano needs an evaluation so that there are no suprises.  I didn't want to rung the risk of going there and find out that the damage was worse than he let on, and having to charge an evlauation and then tel him it's going to need rebuilging if the damage is extensive. Water damage can affect so many things in a piano.  What do you guys do when people arer so vague?  I guess he'll probably hang up on the next person and the next until he gets the answer he wants which is.. who knows lol</FONT><BR><FONT size=3 face=Arial>Marshall</FONT><BR><BR><SPAN style="FONT-WEIGHT: bold"><FONT size=3><SPAN style="FONT-FAMILY: Garamond, Times, Serif"><SPAN style="FONT-STYLE: italic">Marshall Gisondi Piano Technician</SPAN></SPAN></FONT></SPAN><BR><SPAN style="FONT-WEIGHT: bold"><FONT size=3><SPAN style="FONT-FAMILY: Garamond, Times, Serif"><SPAN style="FONT-STYLE: italic">Marshall's Piano Service</SPAN></SPAN></FONT></SPAN><BR><STRONG><EM><FONT size=3 face=Garamond>pianotune05@hotmail.com</FONT></EM></STRONG><BR><SPAN style="FONT-WEIGHT: bold"><FONT size=3><SPAN style="FONT-FAMILY: Garamond, Times, Serif"><SPAN style="FONT-STYLE: italic">215-510-9400</SPAN></SPAN></FONT></SPAN><BR><STRONG><EM><FONT size=3 face=Garamond><A href="http://www.phillytuner.com/" rel=nofollow target=_blank>www.phillytuner.com</A> </FONT></EM></STRONG><BR><SPAN style="FONT-WEIGHT: bold"><FONT size=3><SPAN style="FONT-FAMILY: Garamond, Times, Serif"><SPAN style="FONT-STYLE: italic">Graduate of The School of Piano Technology for the Blind <A href="http://www.pianotuningschool.org/" rel=nofollow target=_blank>www.pianotuningschool.org</A> Vancouver, WA<BR><BR><BR><BR><BR></SPAN></SPAN></FONT></SPAN><SPAN style="TEXT-DECORATION: underline"><SPAN style="FONT-WEIGHT: bold"><FONT size=3><SPAN style="FONT-FAMILY: Garamond, Times, Serif"></SPAN></FONT></SPAN></SPAN></DIV></DIV></DIV></div></body></html>