I'm with the other guys.  Some people want everything for nothing. It sounds like even if you did get him to have you over, then something else won't work right, and it will be your fault!!  Forget him.....some "handy-man" can have him...you know, the self taught dude who uses vise grips to tune! Paul <table width=100%> <tr valign=top> <td>From: <td>Stephen Grattan <lostchordclinic@ameritech.net> <tr valign=top> <td>To: <td>pianotech@ptg.org <tr valign=top> <td>Date: <td>10/28/2011 11:02 AM <tr valign=top> <td>Subject: <td>Re: [pianotech] water damage</table> <hr noshade> Marshall,   I, too have had customers that want you to say that 'everything will be OK' without seeing the instrument.  You are 100% correct in wanting to do an evaluation. The customer will find someone that will agree with him and later, when there are problems, it won't be either on your conscience or your business reputation.  Walk, no run away! Steve Grattan   <hr>From: Marshall Gisondi <pianotune05@hotmail.com> To: pianotech@ptg.org Sent: Fri, October 28, 2011 8:42:29 AM Subject: [pianotech] water damage Hi Everyone, I forgot to mention that this is a grand piano.  WhenI told him I need to evaluate it he got mad and hung up, siad I guess it's not going to work out with you.."   I always tell someone upfront if the piano needs an evaluation so that there are no suprises.  I didn't want to rung the risk of going there and find out that the damage was worse than he let on, and having to charge an evlauation and then tel him it's going to need rebuilging if the damage is extensive. Water damage can affect so many things in a piano.  What do you guys do when people arer so vague?  I guess he'll probably hang up on the next person and the next until he gets the answer he wants which is.. who knows lol Marshall Marshall Gisondi Piano Technician Marshall's Piano Service pianotune05@hotmail.com 215-510-9400 <a href=http://www.phillytuner.com/ target=_blank>www.phillytuner.com</a> Graduate of The School of Piano Technology for the Blind <a href=http://www.pianotuningschool.org/ target=_blank>www.pianotuningschool.org</a> Vancouver, WA