On this subject, when you techs fill out your invoices, not for an extensive rebuild, but just everyday small repairs and minor adjustments, do you use "official" tech-y nomenclature, so that it looks like you really know your stuff, or do you use everyday language so that the client understands what you did? (Ex.: "Removed action, tightened all flange screws, replaced action, spaced hammers, regulated lost motion and let-off." or "Took the mechanism out, tightened screws for all the parts, put mechanism back in piano, aligned hammers to strings, took out the excess "play" in the keystroke, adjusted the hammer release point." ?) --David Nereson, RPT <div class="gmail_quote">On Tue, Nov 15, 2011 at 7:32 PM, Joseph Garrett <<a href="mailto:joegarrett@earthlink.net">joegarrett@earthlink.net</a>> wrote: <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"> Our nomenclature to others, outside of our small community, is like trying to talk to a Medical Doctor. They have their nomenclature and we have ours. Both are complicated, but with a definate purpose...to specify and enlighten our peers. And, in my opinion, to confuse the hell out of he rest of the world..<G> Mason's Book should be a required read for ALL aspiring techs, imho. No Exceptions!<G> A yearly "review" should also be a requirement, just to keep the 'flow'.<G> Best, Joe Joe Garrett, R.P.T. Captain of the Tool Police Squares R I </blockquote></div>