<html><body><div style="color:#000; background-color:#fff; font-family:arial, helvetica, sans-serif;font-size:10pt"><div style="RIGHT: auto"><SPAN style="RIGHT: auto">Yes, you would have to pass the cost on to the customer.  And what is wrong with that if you do the work, and do it honestly?  By saying you would have to pass the added cost to the customer would be like saying "I should pitch raise this piano, but I would have to pass the cost on to the customer so I am just going to tune it".<VAR id=yui-ie-cursor></VAR></SPAN></div> <div style="RIGHT: auto"><SPAN style="RIGHT: auto"></SPAN> </div> <DIV></DIV> <DIV> </DIV> <DIV><B><FONT color=#0000ff size=4><SPAN style="FONT-WEIGHT: normal"></SPAN></FONT></B><B><FONT color=#0000ff size=4><U>TODD PIANO WORKS</U></FONT></B> <BR><FONT color=#0000ff><FONT size=3>Matthew Todd, Piano Technician</FONT> <BR><FONT size=3>(979) 248-9578</FONT></FONT></DIV> <DIV><FONT color=#0000ff size=3><A href="http://www.toddpianoworks.com/" rel=nofollow target=_blank>http://www.toddpianoworks.com</A></FONT></DIV> <div><BR></div> <DIV style="FONT-FAMILY: arial, helvetica, sans-serif; FONT-SIZE: 10pt"> <DIV style="FONT-FAMILY: times new roman, new york, times, serif; FONT-SIZE: 12pt"><FONT size=2 face=Arial> <DIV style="BORDER-BOTTOM: #ccc 1px solid; BORDER-LEFT: #ccc 1px solid; PADDING-BOTTOM: 0px; LINE-HEIGHT: 0; MARGIN: 5px 0px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; HEIGHT: 0px; FONT-SIZE: 0px; BORDER-TOP: #ccc 1px solid; BORDER-RIGHT: #ccc 1px solid; PADDING-TOP: 0px" class=hr contentEditable=false readonly="true"></DIV><B><SPAN style="FONT-WEIGHT: bold">From:</SPAN></B> Marshall Gisondi <pianotune05@hotmail.com><BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> pianotech@ptg.org <BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Sunday, November 20, 2011 9:47 PM<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> [pianotech] sluggish action<BR></FONT><BR> <DIV id=yiv313347621> <STYLE></STYLE> <DIV> <DIV dir=ltr><FONT size=3 face=Arial>Hi Todd,</FONT><BR><FONT size=3 face=Arial>I've used protek before, wored fine.  Is repinning necessary if all it needs is a littel "freeing up"?  Tomorrows piano is more than likely a key sticking according to the customer, but I've been in situations where the key wasn't sticking but the parts were sluggish and not returning as they should. So that's why I brought up the protek.  I'd think repinning would take more time and, I'd have to pass the cost onto the customer.  Thanks everyone. When I get there tomorrow I'll know for sure what's making it stick.  </FONT><BR><FONT size=3 face=Arial>Marshall</FONT><BR><BR><SPAN style="FONT-WEIGHT: bold"><FONT size=3><SPAN style="FONT-FAMILY: Garamond, Times, Serif"><SPAN style="FONT-STYLE: italic">Marshall Gisondi Piano Technician</SPAN></SPAN></FONT></SPAN><BR><SPAN style="FONT-WEIGHT: bold"><FONT size=3><SPAN style="FONT-FAMILY: Garamond, Times, Serif"><SPAN style="FONT-STYLE: italic">Marshall's Piano Service</SPAN></SPAN></FONT></SPAN><BR><B><EM><FONT size=3 face=Garamond>pianotune05@hotmail.com</FONT></EM></B><BR><SPAN style="FONT-WEIGHT: bold"><FONT size=3><SPAN style="FONT-FAMILY: Garamond, Times, Serif"><SPAN style="FONT-STYLE: italic">215-510-9400</SPAN></SPAN></FONT></SPAN><BR><B><EM><FONT size=3 face=Garamond><A href="http://www.phillytuner.com/" rel=nofollow target=_blank>www.phillytuner.com</A> </FONT></EM></B><BR><SPAN style="FONT-WEIGHT: bold"><FONT size=3><SPAN style="FONT-FAMILY: Garamond, Times, Serif"><SPAN style="FONT-STYLE: italic">Graduate of The School of Piano Technology for the Blind <A href="http://www.pianotuningschool.org/" rel=nofollow target=_blank>www.pianotuningschool.org</A> Vancouver, WA<BR><BR><BR><BR><BR></SPAN></SPAN></FONT></SPAN><SPAN style="TEXT-DECORATION: underline"><SPAN style="FONT-WEIGHT: bold"><FONT size=3><SPAN style="FONT-FAMILY: Garamond, Times, Serif"></SPAN></FONT></SPAN></SPAN></DIV></DIV></DIV><BR><BR></DIV></DIV></div></body></html>