<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style></style></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:black'>With respect Norman, your post does nothing to reduce the general lack of information.  Many of us already knew that there had been a meeting from other sources, but no one knows whether anyone in a position of intimate knowledge with the  ongoing HL software issues has had the heart to heart talk with the appropriate HL reps (someone not in marketing) about what, if anything, is being done to correct the problems and when we can reasonably expect those fixes to be done.   Nothing in your post would indicate to me that you (or others on the board ) feel it important to share that information with us if (or when) you have it.   <o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black'>You have told us that 4 people went to the symposium and each has written a report, which will be reviewed at the Mid Year Board Meeting.  There is no indication from you that the information gathered will be shared with us participants on the list, or that the conclusions and actions the board will be taking afterwards will be shared with the list participants.  Given our leaderships history of sharing information with the list, I’m not holding my breath.  Bottom line, your post notwithstanding, we are every bit as much in the dark as before we read it.  Your final paragraph is nothing more than a overly general statement of good intentions, and therefore of little practical value.  <o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black'>We are pushing a year now since the HL list was activated.  From the end user side, very little change is visible, and the most egregious warts remain unaddressed.  <o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black'>Will Truitt<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <b>On Behalf Of </b>Norman Cantrell<br><b>Sent:</b> Wednesday, January 11, 2012 9:12 PM<br><b>To:</b> pianotech@ptg.org<br><b>Subject:</b> [pianotech] Website update<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td valign=top style='padding:0in 0in 0in 0in'><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Dear List</span><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Some have expressed concern regarding a general lack of information about progress on the Higher Logic site.  We wanted to let you know that during the early part of December PTG sent four representatives to Washington, DC for a Higher Logic Symposium.  Those attending were Barbara Cassaday and Kathy Maxwell from the Home Office along with Phil Bondi and Paul Brown who have both served on the Electronic Communications Committee and currently serve as Regional Vice Presidents on the PTG Board of Directors.  The symposium was formatted similar to a PTG convention with several different class topics offered.  Our group split up and attended classes that interested them and this allowed the group to cover a broad range of topics.  Each has provided a written report after returning home from the symposium.  These reports will all be reviewed at the upcoming Mid Year Board meeting January 30 through February 1, 2012.  </span><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>We continue to look at ways to improve the new website.  Our goal is to improve the discussion groups, increase the overall speed to load and improve the user experience.  In the mean time the Pianotech list will continue to operate but there are challenges to maintaining the servers which we foresee as having limitations.</span><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Regards</span><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Norman Cantrell, Secretary Treasurer</span><o:p></o:p></p></div></td></tr></table><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p></div></body></html>