<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><base href="x-msg://2953/"><style></style></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:black'>Thanks for your effort to help, Kent.  I opened and closed both ptg.org and my.ptg.org multiple times as I attempted to log on so I could get to the page that had my dues statement.  Log in asks you for only two things:  username and password.  I provided both, making sure that I had typed them correctly.  I even asked the website to provide me with this info, as if I had forgotten it or if what I provided was wrong.  It gave me the same password and username I had been attempting to use.  Whenever I would try to log on after providing this info, it always came back to the same screen and asked me for the same info.  This cycle repeated itself about 50 times before, for some hidden reason, it finally allowed me to log on.  At that point, I was able to complete my dues payment, after the better part of an hour of wheel spinning and frustration.  I use Internet Explorer version 9, 32 bit, MS Outlook 2010 for e-mail, and Norton 360 keeps my nose clean as far as malware, viruses, etc.  <o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black'>Will <o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <b>On Behalf Of </b>Kent Swafford<br><b>Sent:</b> Wednesday, February 01, 2012 2:13 PM<br><b>To:</b> pianotech@ptg.org<br><b>Subject:</b> Re: [pianotech] dues payment fiasco<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>As far as I can see, the login issues have been solved, at least for me.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>I'm sorry you have continued to have difficulties.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>The only thing I can think of right off that has helped others is to make certain you are logged out from both <a href="http://ptg.org">ptg.org</a> and <a href="http://my.ptg.org">my.ptg.org</a>, before trying to check out the new login system.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>A rather large effort has been put into fixing this, so the exact detailed description of your frustrating experience would be of great help to those trying to fix these web site problems.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Kent<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Jan 31, 2012, at 9:37 PM, Encore Pianos wrote:<o:p></o:p></p></div><p class=MsoNormal><br><br><o:p></o:p></p><div><div><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:#000066'>Ok, so I am going to do some venting now.  I just spent a frustrating 50 minutes trying to pay my dues, and by some miracle was finally able to actually do so.  It only took me about 50 tries to log in, although my username and password information were entered correctly.  It simply just kept going around in circles and kept asking me for the same info on the page I started with, again and again and again.  Searching for help with this was the same frustrating, counterintuitive, and all but nonexistent effort that it was a year ago – it is still the same broken piece of shit software that it was when they introduced it and  nothing meaningful has changed.  It still navigates like the software was written by a bunch of 12 year olds during recess – pretzel logic. <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:#000066'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:#000066'>That this monstrosity continues in its present form is a shining testament to the mediocrity of our leadership, where the only answer to our problems are occasional platitudes and telling us that if we were wise and good people, we would learn to love these shackles.  After all, they’re just doing it for our own good. <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:#000066'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:#000066'>I wish that I believed that our present leadership is dealing with the problems with Higher Idiotlogic software in a meaningful manner, or even considers it important to make a serious, ongoing and ultimately constructive effort to resolve the issues, and  actually make using it something less excruciating than dragging your fingernails across a chalk board.  Nor do I believe they will make the effort to move to something else if the issues cannot be resolved, no matter how inferior the product is.  After a year of this, I have lost my faith in them.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:#000066'>Will Truitt<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:#000066'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:#000066'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:#000066'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Verdana","sans-serif";color:#000066'> <o:p></o:p></span></p></div></div></div><p class=MsoNormal><o:p> </o:p></p></div></body></html>