<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Consolas;
panose-1:2 11 6 9 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
pre
{mso-style-priority:99;
mso-style-link:"HTML Preformatted Char";
margin:0in;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:"Courier New";}
tt
{mso-style-priority:99;
font-family:"Courier New";}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.HTMLPreformattedChar
{mso-style-name:"HTML Preformatted Char";
mso-style-priority:99;
mso-style-link:"HTML Preformatted";
font-family:"Consolas","serif";}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
span.EmailStyle22
{mso-style-type:personal-reply;
color:black;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:black'>Wim:<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black'>Well, duh, it is not the board’s fault that I had trouble with the web site. The most likely reason is poorly written code by the software developer.. It’s not my fault either (if that is what you are suggesting) since I did everything it asked me to do, and at least 50 times. <o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black'>That said, our Board did purchase what has turned out to be less than stellar software, most of the needed fixes have not materialized, with no recently stated timetable as to when improvements could reasonably be expected to be implemented. At some point this failure to make improvements or replace the software package is properly laid at their feet. After a year, I think we have arrived there.. <o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black'>Will<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> pianotech-bounces@ptg.org [ma:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>ilto:pianotech-bounces@ptg.org] <b>On Behalf Of </b>tnrwim@aol.com<br><b>Sent:</b> Wednesday, February 01, 2012 9:10 PM<br><b>To:</b> pianotech@ptg.org<br><b>Subject:</b> Re: [pianotech] dues payment fiasco<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><div id="AOLMsgPart_1_57360c71-8c5f-4653-88a4-e9f5f4968217"><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p><div><blockquote style='border:none;border-left:solid blue 1.5pt;padding:0in 0in 0in 2.0pt;margin-top:5.0pt;margin-bottom:5.0pt'><pre><tt><span style='color:black'>Wim,<o:p></o:p></span></tt></pre><pre><tt><span style='color:black'><o:p> </o:p></span></tt></pre><pre><tt><span style='color:black'>One of the defining characteristics of this software is the seeming <o:p></o:p></span></tt></pre><pre><tt><span style='color:black'>randomness with which it favors some users while stymieing others. I <o:p></o:p></span></tt></pre><pre><tt><span style='color:black'>would hesitate to blame the victim in this case.<o:p></o:p></span></tt></pre><pre><tt><span style='color:black'><o:p> </o:p></span></tt></pre><pre><tt><span style='color:black'>Mike<o:p></o:p></span></tt></pre></blockquote></div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>Mike<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>While the post was aimed at Will, he, on the other hand, should recognize that perhaps it is not the Board's fault that he had trouble with the web site. <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>Wim<br><br> <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>-----Original Message-----<br>From: Mike Spalding <<a href="mailto:mike.spalding1@frontier.com">mike.spalding1@frontier.com</a>><br>To: pianotech <<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>><br>Sent: Wed, Feb 1, 2012 3:19 pm<br>Subject: Re: [pianotech] dues payment fiasco<o:p></o:p></span></p><div id="AOLMsgPart_0_ca0b0a07-2e68-458f-bd03-cfde54886f5d"><pre style='background:white'><tt><span style='color:black'>Wim,<o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'><o:p> </o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>One of the defining characteristics of this software is the seeming <o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>randomness with which it favors some users while stymieing others. I <o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>would hesitate to blame the victim in this case.<o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'><o:p> </o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>Mike<o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'><o:p> </o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>On 2/1/2012 12:51 PM, <a href="mailto:tnrwim@aol.com">tnrwim@aol.com</a> wrote:<o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> I tried it in both places with the same results .<o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> Will<o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> Will<o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> It would seem to me that when there are people who have no problems <o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> paying dues on line, perhaps the problems lies elsewhere.<o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> Wim<o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>><o:p> </o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>><o:p> </o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>><o:p> </o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> -----Original Message-----<o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> From: Encore Pianos <<a href="mailto:encorepianos@metrocast.net">encorepianos@metrocast.net</a>><o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> To: pianotech <<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>><o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> Sent: Wed, Feb 1, 2012 8:46 am<o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> Subject: Re: [pianotech] dues payment fiasco<o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>><o:p> </o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> I tried it in both places with the same results .<o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> Will<o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> *From:*<a href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</a> <<a href="mailto:pianotech-bounces@ptg.org?">mailto:pianotech-bounces@ptg.org</a>> <o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> [<a href="mailto:pianotech-bounces@ptg.org?">mailto:pianotech-bounces@ptg.org</a> <<a href="mailto:pianotech-bounces@ptg.org?">mailto:pianotech-bounces@ptg.org</a>?>] <o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> *On Behalf Of *David Boyce<o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> *Sent:* Wednesday, February 01, 2012 1:02 PM<o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> *To:* <a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a> <<a href="mailto:pianotech@ptg.org?">mailto:pianotech@ptg.org</a>><o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> *Subject:* Re: [pianotech] dues payment fiasco<o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> Well, I too left paying my dues until the last minute. I didn't have <o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> any problem doing it online; the transaction went smoothly. BUT I did <o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> it on <a href="http://www.ptg.org/" target="_blank">www.ptg.org</a> <<a href="http://www.ptg.org/" target="_blank">http://www.ptg.org/</a>> and NOT on my.ptg, where I <o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> couldn't see a place to do it.<o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>><o:p> </o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> Some months ago I had a similar frustrating "round in circles logging <o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> on" experience when I was trying to do something else; I forget <o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> exactly what, perhaps by some Care of my Piano booklets. I emailed the <o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> home office who were very helpful, and told me to clear my browser <o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> cache and try again on <a href="http://www.ptg.org/" target="_blank">www.ptg.org</a> <<a href="http://www.ptg.org/" target="_blank">http://www.ptg.org/</a>>.<o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>><o:p> </o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> Clearly, there are problems which are not yet resolved.<o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>><o:p> </o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> Best regards,<o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>><o:p> </o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> David.<o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> <a href="http://www.davidboyce.co.uk/" target="_blank">www.davidboyce.co.uk</a> <<a href="http://www.davidboyce.co.uk/" target="_blank">http://www.davidboyce.co.uk/</a>><o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>><o:p> </o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>><o:p> </o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>><o:p> </o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> Ok, so I am going to do some venting now. I just spent a frustrating <o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> 50 minutes trying to pay my dues, and by some miracle was finally able <o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> to actually do so. It only took me about 50 tries to log in, although <o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> my username and password information were entered correctly. It <o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> simply just kept going around in circles and kept asking me for the <o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'>> same info on the page I started with, again and again and again.<o:p></o:p></span></tt></pre><pre style='background:white'><tt><span style='color:black'><o:p> </o:p></span></tt></pre></div></div></div></div></div></body></html>