<html> <body> Gerald - The tech (computer, that is) info that has been traded with this thread is interesting and, hopefully, useful.  The exchanges have been civil.  Here's my question: Assuming that some percentage of your hypotheses are accurate, with regard to the genesis of the technical problems people have been experiencing, and that, totally apart from HL software or Board of Directors leadership questions, there is an on-going cultural problem with regard to the constant re-training demands that today's technological evolution places upon the user (which is all of us), do you nevertheless leave room for the possibility that some of the problems ARE, in fact, related to the software?  And why are you so offended by the complaining?   If there was a credible response, earlier in the process,  there would be less need of repeated complaining.  That's a generalization, one not worth getting caught up in parsing. David Skolnik Hastings on Hudson, NY At 02:39 PM 2/2/2012, you wrote: <blockquote type=cite class=cite cite="">And less complaining.   From: pianotech-bounces@ptg.org [<a href="mailto:pianotech-bounces@ptg.org" eudora="autourl"> mailto:pianotech-bounces@ptg.org</a>] On Behalf Of Encore Pianos Sent: Thursday, February 02, 2012 12:57 PM To: pianotech@ptg.org Subject: Re: [pianotech] In agreement with David, NOT   Just so you will know, Gerald, my computer is 1 year old, HP Notebook, with I-5 processer, 4 gigs RAM, 500GB hard drive.  Upon the advice of a software developer friend, I run Windows 7 Professional because it is very stable (it is).  Norton 360 auto defrags for me and does other housekeeping for me such as anti virus, malware, etc.    I use IE Explorer 9 for online activities.   I do occasionally buy things online, and this is the only time I have ever had problems making such a payment.    I had no way of knowing that flushing the browser cache is recommended trying to make an online payment with the HL Program, and thus had not done so before making my effort.  That said, no one seems to be getting ready to nominate HL for the Good Housekeeping Award for software development.  Suffice it to say that it is not a tidy program, and is given to occasional psychotic episodes.  So where did the problems I had originate?  I don’t know any more than you do, which is to say that neither of us know.  That’s an honest statement of my level of root knowledge.    Common sense may tell us a few things, but it doesn’t tell them with certainty.  For that you need good facts and sound reasoning.   Will Truitt   From: <a href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</a> [<a href="mailto:pianotech-bounces@ptg.org" eudora="autourl"> mailto:pianotech-bounces@ptg.org</a>] On Behalf Of Gerald Groot Sent: Thursday, February 02, 2012 12:22 PM To: <a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a> Subject: Re: [pianotech] In agreement with David, NOT   I agree with you completely.  My cousin builds and maintains computers for a living.  He says that we should all delete the caches periodically, that we should all run defrag on occasion and that we should all go through and delete things that we no longer need or use.  Instead of letting it fill up the computer.  Mine is set up to defrag weekly and to back up every other day.  He says that our computers will run quicker, smoother and will have less “hiccups.”   Jer    From: <a href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</a> [<a href="mailto:pianotech-bounces@ptg.org" eudora="autourl"> mailto:pianotech-bounces@ptg.org</a>] On Behalf Of David Boyce Sent: Thursday, February 02, 2012 12:14 PM To: <a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a> Subject: Re: [pianotech] In agreement with David, NOT   It is not "just a few people bitching as usual", in my view. That does not seem to me to be a very helpful turn of phrase, or assertion. I have been subscribed to this list since 1996 (with a different email address at first) so I suppose I might have some idea of what has, or has not, been usual over the years. It has become clear that clearing the browser cache is an issue and makes a difference.  Well it's good to know now what to do, BUT, in no other online payment scenario - and I buy lots of stuff online, from lots of different companies - have I EVER found it necessary to clear my browser cache before proceeding.  And if you do not know beforehand that this step might be necessary, and if you have never come across it before in relation to online payments, how are you supposed to guess that this is what the problem is?  Out of all possible problems?  And if you don't correctly guess it, then you are liable to waste a frustrating hour trying to get things to work. I am not by nature, I hope, one who "bitches".  And it was the nature of the helpful interactions on this List (as I have said before) that persuaded me to join the PTG as an overseas member. Best regards, David (one of the Davids!) <a href="http://www.davidboyce.co.uk">www.davidboyce.co.uk</a> I haven’t read hardly any of the dues crap.  Just a few people bitching as usual.  But, for all of you complaining about not being able to sign in, much of it could very well be “user error” as I never have problems signing in and you do all know there is such a thing as picking the phone and paying dues over the phone line don’t you?   Or you could send in a money order, or cashier’s check or a business check or a bill pay.  There really is nothing wrong with the old fashioned way of doing things either.   </blockquote></body> </html>