<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 12 (filtered medium)"><style></style></head><body bgcolor=white lang=EN-US link=blue vlink=purple><div class=WordSection1>I asked my cousin what he thought and He says:   “ Many times it is user error in one form or another.  They just don’t realize it and because of that, don’t accept it and then blame their computer or something or, someone else.  However, the most neglected thing I run across is the MS updates not being installed. I can't tell you how many times I've had people bring their PC's to me with that as the number one cause of trouble.   You want to run defrag but, not too often.  Because defragmenting the hard drive is actually a function that moves files from one place to another on the hard drive. If you're not installing a lot of new programs, you shouldn't have to run it.  If you're just surfing the web all the time, and periodically cleaning those files out. You should need to run it.”  <o:p></o:p><o:p> </o:p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of Gerald Groot Sent: Thursday, February 02, 2012 12:22 PM To: pianotech@ptg.org Subject: Re: [pianotech] In agreement with David, NOT<o:p></o:p></div></div><o:p> </o:p>I agree with you completely.  My cousin builds and maintains computers for a living.  He says that we should all delete the caches periodically, that we should all run defrag on occasion and that we should all go through and delete things that we no longer need or use.  Instead of letting it fill up the computer.  Mine is set up to defrag weekly and to back up every other day.  He says that our computers will run quicker, smoother and will have less “hiccups.”<o:p></o:p><o:p> </o:p>Jer  <o:p></o:p><o:p> </o:p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>From: <a href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</a> [<a href="mailto:pianotech-bounces@ptg.org">mailto:pianotech-bounces@ptg.org</a>] On Behalf Of David Boyce Sent: Thursday, February 02, 2012 12:14 PM To: <a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a> Subject: Re: [pianotech] In agreement with David, NOT<o:p></o:p></div></div><o:p> </o:p>It is not "just a few people bitching as usual", in my view. That does not seem to me to be a very helpful turn of phrase, or assertion. I have been subscribed to this list since 1996 (with a different email address at first) so I suppose I might have some idea of what has, or has not, been usual over the years. It has become clear that clearing the browser cache is an issue and makes a difference.  Well it's good to know now what to do, BUT, in no other online payment scenario - and I buy lots of stuff online, from lots of different companies - have I EVER found it necessary to clear my browser cache before proceeding.  And if you do not know beforehand that this step might be necessary, and if you have never come across it before in relation to online payments, how are you supposed to guess that this is what the problem is?  Out of all possible problems?  And if you don't correctly guess it, then you are liable to waste a frustrating hour trying to get things to work. I am not by nature, I hope, one who "bitches".  And it was the nature of the helpful interactions on this List (as I have said before) that persuaded me to join the PTG as an overseas member. Best regards, David (one of the Davids!) <a href="http://www.davidboyce.co.uk">www.davidboyce.co.uk</a> <o:p></o:p>I haven’t read hardly any of the dues crap.  Just a few people bitching as usual.  But, for all of you complaining about not being able to sign in, much of it could very well be “user error” as I never have problems signing in and you do all know there is such a thing as picking the phone and paying dues over the phone line don’t you?   Or you could send in a money order, or cashier’s check or a business check or a bill pay.  There really is nothing wrong with the old fashioned way of doing things either.  <o:p></o:p><o:p> </o:p></div></body></html>