<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:dt="uuid:C2F41010-65B3-11d1-A29F-00AA00C14882" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta name="Microsoft Theme 2.00" content="sumipntg 111"><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style></style></head><body bgcolor=white background="cid:image001.jpg@01CCE562.13AF19E0" lang=EN-US link="#660099" vlink="#993366"><img src="cid:image001.jpg@01CCE562.13AF19E0" v:src="cid:image001.jpg@01CCE562.13AF19E0" v:shapes="_x0000_Mail" width=0 height=0 class=shape style='display:none;width:0;height:0'><div class=WordSection1>Don:<o:p></o:p><o:p> </o:p>Of course I do not expect them to call the post office and get it back.   <o:p></o:p><o:p> </o:p>No, I cannot just throw it away.  The letter asks me to call the home office if they have made an error, and correct it so that things will be properly recorded.  I will do that today.  It’s my job to make the effort to fix their mistake.  (That’s pretty familiar in these modern times we live in…..)<o:p></o:p><o:p> </o:p>It would be interesting, though, to find out what would happen if I did absolutely nothing to correct this on my own and let it ride until the end of the month.  Would their error go unrecognized and I be formally dropped from the Guild, despite my confirmed payment?  If I were, that would be fairly damning of the process software and otherwise.  <o:p></o:p><o:p> </o:p>Will<o:p></o:p><o:p> </o:p>  <o:p></o:p><o:p> </o:p><o:p> </o:p><o:p> </o:p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of Don Mannino Sent: Tuesday, February 07, 2012 1:00 AM To: pianotech@ptg.org Subject: Re: [pianotech] More Dues Paying Fiasco (Sigh.......)<o:p></o:p></div></div><o:p> </o:p>Will,<o:p></o:p><o:p> </o:p>Normally I am sympathetic to the travails everyone is having with that software, but really . . . .<o:p></o:p><o:p> </o:p>Did you expect the home office staff to call the post office and call back your mailed invoice?  <o:p></o:p><o:p> </o:p>Just throw it away.  Why call when you got payment confirmation already.  They have enough to do trying to keep that software running.<o:p></o:p><o:p> </o:p>Don<o:p></o:p><o:p> </o:p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>From: <a href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</a> <a href="mailto:[mailto:pianotech-bounces@ptg.org]">[mailto:pianotech-bounces@ptg.org]</a> On Behalf Of Encore Pianos Sent: Monday, February 06, 2012 7:58 PM To: <a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a> Subject: [pianotech] More Dues Paying Fiasco (Sigh.......)<o:p></o:p></div></div><o:p> </o:p>A late update on my dues paying difficulty<o:p></o:p><o:p> </o:p>After the better part of an hour trying to pay my dues the evening of the 31st, I got in, filled everything out, and payed my dues with my credit card.  Shortly thereafter, I received the following e-mail:<o:p></o:p><o:p> </o:p>Thank you for your $275.00 payment. Your payment has been applied.<o:p></o:p><o:p> </o:p>Order INV-0040688 for Truitt, William T.<o:p></o:p>                Total - $275.00<o:p></o:p>                Balance Due - $0.00<o:p></o:p><o:p> </o:p><o:p> </o:p><o:p> </o:p>*******     PAYMENT INFORMATION   *******<o:p></o:p><o:p> </o:p>TOTAL RECEIVED: $275.00<o:p></o:p><o:p> </o:p>RECEIPT: <o:p></o:p>MasterCard-Web  (MasterCard) <o:p></o:p>Truitt, William T.<o:p></o:p>CreditCard  #### #### #### <o:p></o:p><o:p> </o:p><o:p> </o:p>Ok, done deal, right?  NOT.  Today in the mail I received a letter from Sandy Roady telling me that I had not renewed my membership, and that my membership will be dropped in 30 days.  Sigh……<o:p></o:p><o:p> </o:p>I will call the home office tomorrow, and I am confident that this can be cleared up to the home office’s satisfaction and mine, and my membership confirmed. <o:p></o:p><o:p> </o:p>Alas, I cannot summon such confidence when it comes to the functionality of the much beloved Higher Logic software.  It seems likely that it told me that I paid my dues, but forgot to tell anybody else.  Hence my letter.  Which is why it makes feel so very confident in the security of the system, since it’s such a big secret to the world that it won’t tell anybody but me!!<o:p></o:p><o:p> </o:p>Ok, you blame the victims people out there in Pianotech Forum land, pile it on….<o:p></o:p><o:p> </o:p>Will Truitt<o:p></o:p><o:p> </o:p><o:p> </o:p><o:p> </o:p><o:p> </o:p><o:p> </o:p>  <o:p></o:p></div></body></html>