<font color='black' size='2' face='Arial, Helvetica, sans-serif'><br> <div style="FONT-FAMILY: arial,helvetica; COLOR: black; FONT-SIZE: 10pt"> <BLOCKQUOTE style="BORDER-LEFT: blue 2px solid; PADDING-LEFT: 3px"> <div class=MsoNormal><SPAN style="COLOR: black">I did not establish the deadline to be 1/31/12, the home office and/or the Board through the bylaws did.  Which is more important – mailing the drop letters on 2/2, or making sure that the information is accurate?</SPAN></div> <div class=MsoNormal><SPAN style="COLOR: black"> </SPAN></div> <div class=MsoNormal><SPAN style="COLOR: black">Guess which one I think is most important.  </SPAN></div> </BLOCKQUOTE></div> <div>Will</div> <div> </div> <div>For some reason you're trying to blame everyone for the simple reason that you procrastinated getting your dues paid until the last minute. You've blamed the software that PTG is using, you've blamed the Board for selecting it, you've blamed the Home Office staff for sending out delinquent notices on time, and now you're even blaming Council for setting the deadline by which we have to pay our dues. </div> <div> </div> <div>From what I've read, it appears that you're the only one who had trouble paying your dues on line. And even when you finally did get it done, you're still not satisfied. So you got a notice saying you're dues were not paid. A simple phone call would have straightened the problem out. It seems you're bound and determined to blame someone for your problem.</div> <div> </div> <div>Will, you're a nice guy, but I think there might be something that's bothering you that's much deeper than the trouble you're having with the dues payment. </div> <div> </div> <div>Wim<br> <br> </div> <div style="CLEAR: both"> <div> </div> </div> <br> <br> <div style="FONT-FAMILY: arial,helvetica; COLOR: black; FONT-SIZE: 10pt">-----Original Message-----<br> From: Encore Pianos <encorepianos@metrocast.net><br> To: pianotech <pianotech@ptg.org><br> Sent: Tue, Feb 7, 2012 1:25 am<br> Subject: Re: [pianotech] More Dues Paying Fiasco (Sigh.......)<br> <br> <div id=AOLMsgPart_2_925f830c-83a5-4471-a46c-a815c9e8d7e2> <STYLE>#AOLMsgPart_2_925f830c-83a5-4471-a46c-a815c9e8d7e2 td{color: black;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} @font-face {font-family:Tahoma; panose-1:2 11 6 4 3 5 4 4 2 4;} #AOLMsgPart_2_925f830c-83a5-4471-a46c-a815c9e8d7e2 p.MsoNormal,#AOLMsgPart_2_925f830c-83a5-4471-a46c-a815c9e8d7e2 li.MsoNormal,#AOLMsgPart_2_925f830c-83a5-4471-a46c-a815c9e8d7e2 div.MsoNormal {margin:0in; 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margin:0in; margin-bottom:.0001pt; font-size:12.0pt; font-family:"Arial","sans-serif"; color:#000066;} #AOLMsgPart_2_925f830c-83a5-4471-a46c-a815c9e8d7e2 span.yiv1018853514msohyperlink1 {mso-style-name:yiv1018853514msohyperlink1; color:#660099; text-decoration:underline;} #AOLMsgPart_2_925f830c-83a5-4471-a46c-a815c9e8d7e2 span.yiv1018853514msohyperlinkfollowed1 {mso-style-name:yiv1018853514msohyperlinkfollowed1; color:#993366; text-decoration:underline;} #AOLMsgPart_2_925f830c-83a5-4471-a46c-a815c9e8d7e2 span.yiv1018853514emailstyle171 {mso-style-name:yiv1018853514emailstyle171; color:#000066;} #AOLMsgPart_2_925f830c-83a5-4471-a46c-a815c9e8d7e2 span.yiv1018853514heading1char1 {mso-style-name:yiv1018853514heading1char1; font-family:"Arial","sans-serif"; color:#000066; font-weight:bold;} #AOLMsgPart_2_925f830c-83a5-4471-a46c-a815c9e8d7e2 span.yiv1018853514heading2char1 {mso-style-name:yiv1018853514heading2char1; font-family:"Arial","sans-serif"; color:#000066;} #AOLMsgPart_2_925f830c-83a5-4471-a46c-a815c9e8d7e2 span.yiv1018853514heading3char1 {mso-style-name:yiv1018853514heading3char1; font-family:"Arial","sans-serif"; color:#000066;} #AOLMsgPart_2_925f830c-83a5-4471-a46c-a815c9e8d7e2 span.yiv1018853514heading4char1 {mso-style-name:yiv1018853514heading4char1; font-family:"Arial","sans-serif"; color:#000066;} #AOLMsgPart_2_925f830c-83a5-4471-a46c-a815c9e8d7e2 span.yiv1018853514heading5char1 {mso-style-name:yiv1018853514heading5char1; font-family:"Arial","sans-serif"; color:#000066;} #AOLMsgPart_2_925f830c-83a5-4471-a46c-a815c9e8d7e2 span.yiv1018853514heading6char1 {mso-style-name:yiv1018853514heading6char1; font-family:"Arial","sans-serif"; color:#000066;} #AOLMsgPart_2_925f830c-83a5-4471-a46c-a815c9e8d7e2 p.yiv1018853514msochpdefault1,#AOLMsgPart_2_925f830c-83a5-4471-a46c-a815c9e8d7e2 li.yiv1018853514msochpdefault1,#AOLMsgPart_2_925f830c-83a5-4471-a46c-a815c9e8d7e2 div.yiv1018853514msochpdefault1 {mso-style-name:yiv1018853514msochpdefault1; mso-margin-top-alt:auto; margin-right:0in; mso-margin-bottom-alt:auto; margin-left:0in; font-size:12.0pt; font-family:"Arial","sans-serif";} #AOLMsgPart_2_925f830c-83a5-4471-a46c-a815c9e8d7e2 span.EmailStyle45 {mso-style-type:personal-reply; color:black;} #AOLMsgPart_2_925f830c-83a5-4471-a46c-a815c9e8d7e2 .MsoChpDefault {mso-style-type:export-only; font-family:"Calibri","sans-serif";} @page WordSection1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in;} #AOLMsgPart_2_925f830c-83a5-4471-a46c-a815c9e8d7e2 div.WordSection1 {page:WordSection1;} </STYLE> <div class=WordSection1> <div class=MsoNormal><SPAN style="COLOR: black">With respect, Norman, I am not the one who is confused.  It’s the home office, I did my part and got the confirmation.  The mistake is not on my end.  So please do not misattribute the confusion to me.  (Have we arrived at Blame the Victim already?)</SPAN></div> <div class=MsoNormal><SPAN style="COLOR: black"> </SPAN></div> <div class=MsoNormal><SPAN style="COLOR: black">It seems almost like you are saying to me that you can’t really expect us to check and see if I have paid my bill before we send a notice telling me that I have not.  Uh, yeh, I do.  I fail to understand why that would be hard to do, even with a heavy volume.  Whatever software you are using for dues payment should be able to quickly generate a list of delinquencies as of 12:01 AM 2/1/12 .  Presumably, the software would be populated by snail mail payments as well as online.  If anything the credit card transaction is easier, because the payment confirmation is almost instantaneous and should be automatically populated in the software.  The snail mail has to be entered by hand.  It seems strange to me that this software (HL?) could not within a few seconds generate a report showing a list of payments received, and remaining delinquencies as well.  Print that report and check each letter against it before you stuff it into the envelope.  The trashcan is at your feet, and letters for people like me are moved to the trashcan folder with a toss of the hand, and do not get mailed.  </SPAN></div> <div class=MsoNormal><SPAN style="COLOR: black"> </SPAN></div> <div class=MsoNormal><SPAN style="COLOR: black">I’m not mad at anyone at the home office, but it is their job to do this, heavy mail volume or not.  If they did not have time to do all this before 2/2, then perhaps they should have waited a day or two until they had time to thoroughly complete the process before sending out notices.  I did not establish the deadline to be 1/31/12, the home office and/or the Board through the bylaws did.  Which is more important – mailing the drop letters on 2/2, or making sure that the information is accurate?</SPAN></div> <div class=MsoNormal><SPAN style="COLOR: black"> </SPAN></div> <div class=MsoNormal><SPAN style="COLOR: black">Guess which one I think is most important.  </SPAN></div> <div class=MsoNormal><SPAN style="COLOR: black"> </SPAN></div> <div class=MsoNormal><SPAN style="COLOR: black">Sincerely yours, </SPAN></div> <div class=MsoNormal><SPAN style="COLOR: black"> </SPAN></div> <div class=MsoNormal><SPAN style="COLOR: black">Will Truitt</SPAN></div> <div class=MsoNormal><SPAN style="COLOR: black"> </SPAN></div> <div class=MsoNormal><SPAN style="COLOR: black"> </SPAN></div> <div class=MsoNormal><SPAN style="COLOR: black"> </SPAN></div> <div class=MsoNormal><B><SPAN style="FONT-FAMILY: ; FONT-SIZE: 10pt">From:</SPAN></B><SPAN style="FONT-FAMILY: ; FONT-SIZE: 10pt"> <A href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</A> [<A href="mailto:pianotech-bounces@ptg.org?">mailto:pianotech-bounces@ptg.org</A>] <B>On Behalf Of </B>Norman Cantrell<br> <B>Sent:</B> Monday, February 06, 2012 11:24 PM<br> <B>To:</B> <A href="mailto:pianotech@ptg.org">pianotech@ptg.org</A><br> <B>Subject:</B> Re: [pianotech] More Dues Paying Fiasco (Sigh.......)</SPAN></div> <div class=MsoNormal> </div> <TABLE class=MsoNormalTable border=0 cellSpacing=0 cellPadding=0> <TBODY> <TR> <TD style="PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; PADDING-RIGHT: 0in; PADDING-TOP: 0in" vAlign=top> <div class=MsoNormal>Will</div> <div> <div class=MsoNormal> </div> </div> <div> <div class=MsoNormal>I am sorry for the confusion on your part.  Please realize that while the credit card processing is done via computer the invoice you received in the mail was being processed by hand.  The letters were printed in advance and were mailed out on February 2nd.  I was at the home office for the Mid Year Board meeting and there were about four trays of letters being stuffed into envelopes by hand by the Home Office staff.  Given the bulk of mail being processed it is not surprising that they did not take the time to remove the items that had come in via the computer.  I have received such duplicate notices of payment due from other companies when either the check and the second notice passed in the mail or the mail was sent out at the same time a payment was posted via computer.  PTG is not the only entity that has this experience.  </div> </div> <div> <div class=MsoNormal> </div> </div> <div> <div class=MsoNormal>By the way I checked and there were 81 credit card transactions on January 31 alone.  That may not seem like a lot when compared to Wal Mart but the average number of PTG credit card transactions is about 7 to 10 per day.  The staff and the system get a bit busier than usual during such peak times.  I hope this helps alleviate your concerns.</div> </div> <div> <div class=MsoNormal> </div> </div> <div> <div class=MsoNormal>Norman Cantrell, Secretary Treasurer<br> --- On <B>Mon, 2/6/12, Encore Pianos <I><<A href="mailto:encorepianos@metrocast.net">encorepianos@metrocast.net</A>></I></B> wrote:</div> <div style="MARGIN-BOTTOM: 12pt" class=MsoNormal><br> From: Encore Pianos <<A href="mailto:encorepianos@metrocast.net">encorepianos@metrocast.net</A>><br> Subject: [pianotech] More Dues Paying Fiasco (Sigh.......)<br> To: <A href="mailto:pianotech@ptg.org">pianotech@ptg.org</A><br> Date: Monday, February 6, 2012, 9:58 PM</div> <div id=yiv1018853514> <div> <div class=MsoNormal><IMG id=_x0000_i1025 border=0 src="cid:image001.jpg@01CCE55D.81183BB0" width=303 height=183></div> <div> <div class=yiv1018853514msonormal>A late update on my dues paying difficulty</div> <div class=yiv1018853514msonormal> </div> <div class=yiv1018853514msonormal>After the better part of an hour trying to pay my dues the evening of the 31<SUP>st</SUP>, I got in, filled everything out, and payed my dues with my credit card.  Shortly thereafter, I received the following e-mail:</div> <div class=yiv1018853514msonormal> </div> <div class=yiv1018853514msonormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 11pt">Thank you for your $275.00 payment. Your payment has been applied.</SPAN></div> <div class=yiv1018853514msonormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 11pt"> </SPAN></div> <div class=yiv1018853514msonormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 11pt">Order INV-0040688 for Truitt, William T.</SPAN></div> <div class=yiv1018853514msonormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 11pt">                Total - $275.00</SPAN></div> <div class=yiv1018853514msonormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 11pt">                Balance Due - $0.00</SPAN></div> <div class=yiv1018853514msonormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 11pt"> </SPAN></div> <div class=yiv1018853514msonormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 11pt"> </SPAN></div> <div class=yiv1018853514msonormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 11pt"> </SPAN></div> <div class=yiv1018853514msonormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 11pt">*******     PAYMENT INFORMATION   *******</SPAN></div> <div class=yiv1018853514msonormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 11pt"> </SPAN></div> <div class=yiv1018853514msonormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 11pt">TOTAL RECEIVED: $275.00</SPAN></div> <div class=yiv1018853514msonormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 11pt"> </SPAN></div> <div class=yiv1018853514msonormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 11pt">RECEIPT: </SPAN></div> <div class=yiv1018853514msonormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 11pt">MasterCard-Web  (MasterCard) </SPAN></div> <div class=yiv1018853514msonormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 11pt">Truitt, William T.</SPAN></div> <div class=yiv1018853514msonormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 11pt">CreditCard  #### #### #### </SPAN></div> <div class=yiv1018853514msonormal> </div> <div class=yiv1018853514msonormal> </div> <div class=yiv1018853514msonormal>Ok, done deal, right?  NOT.  Today in the mail I received a letter from Sandy Roady telling me that I had not renewed my membership, and that my membership will be dropped in 30 days.  Sigh……</div> <div class=yiv1018853514msonormal> </div> <div class=yiv1018853514msonormal>I will call the home office tomorrow, and I am confident that this can be cleared up to the home office’s satisfaction and mine, and my membership confirmed. </div> <div class=yiv1018853514msonormal> </div> <div class=yiv1018853514msonormal>Alas, I cannot summon such confidence when it comes to the functionality of the much beloved Higher Logic software.  It seems likely that it told me that I paid my dues, but forgot to tell anybody else.  Hence my letter.  Which is why it makes feel so very confident in the security of the system, since it’s such a big secret to the world that it won’t tell anybody but me!!</div> <div class=yiv1018853514msonormal> </div> <div class=yiv1018853514msonormal>Ok, you blame the victims people out there in Pianotech Forum land, pile it on….</div> <div class=yiv1018853514msonormal> </div> <div class=yiv1018853514msonormal>Will Truitt</div> <div class=yiv1018853514msonormal> </div> <div class=yiv1018853514msonormal> </div> <div class=yiv1018853514msonormal> </div> <div class=yiv1018853514msonormal> </div> <div class=yiv1018853514msonormal> </div> <div class=yiv1018853514msonormal>  </div> </div> </div> </div> </div> </TD></TR></TBODY></TABLE> <div class=MsoNormal><SPAN style="FONT-FAMILY: ; FONT-SIZE: 10pt"> </SPAN></div> </div> </div> </div> </font>