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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:black'>Paul, that makes way too much sense to be taken seriously…..<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black'>Will<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <b>On Behalf Of </b>paul bruesch<br><b>Sent:</b> Tuesday, February 07, 2012 8:55 AM<br><b>To:</b> pianotech@ptg.org<br><b>Subject:</b> Re: [pianotech] More Dues Paying Fiasco (Sigh.......)<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I'm wondering about what is gained by printing the delinquency letters in advance. <o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>What is lost is this:<o:p></o:p></p></div><div><p class=MsoNormal>(a) Paper<o:p></o:p></p></div><div><p class=MsoNormal>(b) Postage<o:p></o:p></p></div><div><p class=MsoNormal>(c) Staff time answering phone calls from ~80 members like Will who have actually been renewed, yet have been told that they aren't<o:p></o:p></p></div><div><p class=MsoNormal>(d) Perceived integrity of HL (is this pre-printing a new procedure this year?)<o:p></o:p></p></div><div><p class=MsoNormal>(e) ~80 members' time and emotion <o:p></o:p></p></div><div><p class=MsoNormal>(f) countless others' time reading this thread (yeah, I know about the delete key)<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Paul Bruesch<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'>Stillwater, MN<o:p></o:p></p><div><p class=MsoNormal>On Tue, Feb 7, 2012 at 7:48 AM, Encore Pianos <<a href="mailto:encorepianos@metrocast.net">encorepianos@metrocast.net</a>> wrote:<o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>See, I’m not one of the really bad ones, like Chuck here (Just kidding, Chuck. And, yes, I am the pot calling the kettle black). <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Everyone seems to be missing my clearly stated point here. At the outset, I stated that I was unconcerned that this would not be quickly resolved. I am NOT worried. I am 99.99988989999% confident that this will be resolved today when I call. The issues are with the process and the software interface.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I realize that you want to do better next time, Chuck. But let’s not go hog wild and start doing crazy things like renewing a full day before the deadline. You are clearly overreacting….. <span style='font-family:Wingdings'>J</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Will<o:p></o:p></p></div></div></div></div></div></body></html>