<div class="gmail_quote"><blockquote style="margin:0px 0px 0px 0.8ex;padding-left:1ex;border-left-color:rgb(204,204,204);border-left-width:1px;border-left-style:solid" class="gmail_quote"><div><div dir="ltr">Dean,</div><div dir="ltr"> Did you ever notice how quickly they are to call you on an invoice that is 5 days overdue? I don't know if I can take their "service" dept. much longer. It seems to me in this economy one would not try to alienate the ones who promote their product. But what do I know ????</div> </div> Scott Rogers, RPT</blockquote><div> </div><blockquote style="margin:0px 0px 0px 0.8ex;padding-left:1ex;border-left-color:rgb(204,204,204);border-left-width:1px;border-left-style:solid" class="gmail_quote"> ---------- Forwarded message ---------- From: "Dean May" <<a href="mailto:deanmay@pianorebuilders.com">deanmay@pianorebuilders.com</a>> To: <<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>> Cc: Date: Thu, 1 Mar 2012 12:47:00 -0500 Subject: [pianotech] A warranty rant and kudo <div lang="EN-US" vlink="purple" link="blue"> <div> A tale of two warranty claims I installed a vertical Lifesaver system Monday. The green power light did not come on, but the yellow and red lights worked, and everything else seemed fine as well. I called Dampchaser on Tuesday, spoke with a very friendly and helpful lady, she said she would send a light panel and humidistat FedEx. I got the package today. I tried replacing the light panel by itself and the problem was solved. Included in the box was an addressed return postage slip. This is very typical of the warranty service I’ve gotten from Dampchaser in the past. It deserves kudos. At the end of last year, I installed a PianoDisc system on a customer’s piano. The kit had a bad solenoid driver board. It only affected 4 of the notes, everything else worked. PianoDisc said I could send the board back and they would replace it, or I could charge a new board to a credit card, some $300, they would send it immediately, then issue my card a credit on return of the defective board. This was on 12/30/11. The board was finally shipped on 2/9/12 and I got it the following week. This, too, is very typical of the warranty service I get from PianoDisc. Guess which company will be getting a bill from me for a warranty claim and which one won’t? Dean Dean W May <a href="tel:%28812%29%20235-5272" target="_blank" value="+18122355272">(812) 235-5272</a> voice and text PianoRebuilders.com (888) DEAN-MAY Terre Haute IN 47802 Give us a LIKE on Facebook! <a href="https://www.facebook.com/pages/PianoRebuilderscom/137780082943148" target="_blank">Go to PianoRebuilders.com</a> </div> </div> _______________________________________________ pianotech mailing list <a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a> <a href="https://www.moypiano.com/resources/#archives" target="_blank">https://www.moypiano.com/resources/#archives</a> </blockquote></div>