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<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>David:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thank you for your answer, appreciated…<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Norbert<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <b><span
style='font-weight:bold'>On Behalf Of </span></b>David Renaud<br>
<b><span style='font-weight:bold'>Sent:</span></b> Saturday, March 31, 2012
1:40 PM<br>
<b><span style='font-weight:bold'>To:</span></b> pianotech@ptg.org<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [pianotech] estimated
fees</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Hello<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> I'll attempt to answer this without crossing anti trust
rules.<o:p></o:p></span></font></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>The "correct"
answer does not breach any such rules.</span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
</div>
</span>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'> A first
time appointment on a new piano is likely work for a dealer.</span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Dealers, as some other
commercial clients are often extended a discount.</span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Sometime a dealer even
expects the first time tuning and touch up regulation</span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>For free in exchange for
your keeping the client. Sometimes the dealer has </span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>A data base and some
volume of service requests, and wants a discount from</span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>It's technicians.
Sometimes a dealer has little volume of service requests and just </span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Wants a good technician
to service it's product, not wanting much of a cut.</span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
</div>
</span>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'> The
long and short of the dealer end is; businesses have personalities based </span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>On the personality and
character of the owner(s), the size and vision of their business, </span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>And the given market/area
they exist in. Expectations vary greatly From dealer to dealer, </span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Region to region, market
to market. </span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
</div>
</span>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
You need to set a price, not based simply on what others charge, but
based on a </span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Complex set of variables.
In a free market system, a given market gives "permission" </span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>For a certain price
range, and the competitors in that market negotiate their price </span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>With the market, and
their standing in that market, more then with each other.</span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
</div>
</span>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Here is a suggested
process for negotiating your prices for any given service in a given market.</span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
</div>
</span>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>1) Survey the prices of
all your competitors. Have a friend do it, or pay someone to do it </span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>If you are not
comfortable calling around for prices. Be informed regarding what's out there.</span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
</div>
</span>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>2) shop other trades on
your area. What is the going rate range for skilled labor. </span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'> I think a
tuning call should cover 2 hours with travel of the going rate for shilled
trade labor, </span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>And additional repair
time should make sense structurally with that rate.</span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'> </span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>3) decide purely on
an honest view of your level of expertise and experience compared with </span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Your competitors where
you fall in the spectrum of prices. Place yourself cheaper then the most
experienced technician with the most respect that perhaps does the national
level concert hall, but more expensive then someone with less experience, less
expertise, and less"community respect" by local artists. </span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
</div>
</span>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>4) decide if you
want to capture more market share, or if you are happy with your current volume
of work. If you wish to capture more market share you might discount your fair
price sightly for a season or two in an attempt to gain more market share.</span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
</div>
</span>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>5) decide if you are
willing to do discount tuning for commercial clients. Not everyone wants </span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Commercial clients. Not
everyone wants to tune on the weekend for concerts. Not everyone is</span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Willing to have a contact
at a concert hall and have to tune at 7am sunday mornings for a discount and
then wait moths to get a check. That also depends are market extractions
in your area. </span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
</div>
</span>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Set your price structure
and stick to it. Respect it. </span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
</div>
</span>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>There are more factors at
play, but these are pieces of the negotiation.</span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Sometimes having a higher
price can get you more work. If your too cheap </span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>People assume your not
too good, for your too hungry for work. If your busy, </span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>And act like you don't
need the work, people assume you are good. Perception </span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Is such a big part of
marketing.</span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
</div>
</span>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>I have not answered your
question directly, but rather hope to show the answer is </span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Personnel, complex, and
somewhat subjective. </span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
</div>
</span>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Make your decisions and
respect those decisions for a season.</span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>If you are wrong in your
price decisions you will know as you evaluate the results.</span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
</div>
</span>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>I hope that helps
someone.......</span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
</div>
</span>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
Cheers</span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
Dave Renaud</span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'> </span></span></font></span><o:p></o:p></p>
</div>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
</div>
</span>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
</div>
</span>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
</div>
</span>
<div><span style='-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);
-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469);-webkit-composition-frame-color: rgba(77, 128, 180, 0.230469)'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
</div>
</span>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Sent from my iPad<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><br>
On 2012-03-31, at 3:40 PM, Heritage Pianos <<a
href="mailto:excelpianos@telus.net">excelpianos@telus.net</a>> wrote:<o:p></o:p></span></font></p>
</div>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt' type=cite>
<div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Understood, just meaning rough estimates, kinda from - to<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Thank you<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>norbert<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><span
id="OLK_SRC_BODY_SECTION">
<p class=MsoNormal><b><font size=2 color=black face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:black;font-weight:bold'>From:
</span></font></b><font size=2 color=black face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:black'>Tom Driscoll <<a
href="mailto:tomtuner@verizon.net">tomtuner@verizon.net</a>><br>
<b><span style='font-weight:bold'>Reply-To: </span></b><<a
href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>><br>
<b><span style='font-weight:bold'>Date: </span></b>Sat, 31 Mar 2012 15:25:41
-0400<br>
<b><span style='font-weight:bold'>To: </span></b><<a
href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>><br>
<b><span style='font-weight:bold'>Subject: </span></b>Re: [pianotech] estimated
fees<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<div style='WORD-WRAP: break-word;-webkit-nbsp-mode: space;-webkit-line-break: after-white-space'
bgcolor="#ffffff">
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>To my knowledge we can't discuss fees in
such a forum or even in a group. Anti-trust laws.</span></font><font
size=4 color=black face=Calibri><span style='font-size:13.5pt;font-family:Calibri;
color:black'><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'> FWIW (and
it might be a lot )</span></font><font size=4 color=black face=Calibri><span
style='font-size:13.5pt;font-family:Calibri;color:black'><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>Tom Driscoll</span></font><font size=4
color=black face=Calibri><span style='font-size:13.5pt;font-family:Calibri;
color:black'><o:p></o:p></span></font></p>
</div>
<blockquote style='border:none;border-left:solid black 1.5pt;padding:0in 0in 0in 4.0pt;
margin-left:3.75pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>----- Original Message ----- <o:p></o:p></span></font></p>
</div>
<div style='font-color:black'>
<p class=MsoNormal style='background:#E4E4E4'><b><font size=2 color=black
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:black;
font-weight:bold'>From:</span></font></b><font size=2 color=black face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:black'> <a
href="mailto:excelpianos@telus.net" title="excelpianos@telus.net">Heritage
Pianos</a> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><b><font size=2 color=black face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:black;font-weight:bold'>To:</span></font></b><font
size=2 color=black face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:black'> <a href="mailto:pianotech@ptg.org" title="pianotech@ptg.org">pianotech@ptg.org</a>
<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><b><font size=2 color=black face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:black;font-weight:bold'>Sent:</span></font></b><font
size=2 color=black face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:black'> Saturday, March 31, 2012 2:15 PM<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><b><font size=2 color=black face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:black;font-weight:bold'>Subject:</span></font></b><font
size=2 color=black face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:black'> [pianotech] estimated fees<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=4 color=black face=Calibri><span
style='font-size:13.5pt;font-family:Calibri;color:black'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=4 color=black face=Calibri><span
style='font-size:13.5pt;font-family:Calibri;color:black'>Hi there:<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=4 color=black face=Calibri><span
style='font-size:13.5pt;font-family:Calibri;color:black'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=4 color=black face=Calibri><span
style='font-size:13.5pt;font-family:Calibri;color:black'>Wondering if we could
get estimate for<i><span style='font-style:italic'> average</span></i>
PTG charges<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=4 color=black face=Calibri><span
style='font-size:13.5pt;font-family:Calibri;color:black'>involving <b><span
style='font-weight:bold'>one tuning and touch up regulation</span></b> in
customer's home after piano being delivered.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=4 color=black face=Calibri><span
style='font-size:13.5pt;font-family:Calibri;color:black'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=4 color=black face=Calibri><span
style='font-size:13.5pt;font-family:Calibri;color:black'>This concerning a new
grand delivered to customer in fully prepped condition before.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=4 color=black face=Calibri><span
style='font-size:13.5pt;font-family:Calibri;color:black'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=4 color=black face=Calibri><span
style='font-size:13.5pt;font-family:Calibri;color:black'>We have for many years
given this type after service to PTG members appreciating<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=4 color=black face=Calibri><span
style='font-size:13.5pt;font-family:Calibri;color:black'>what a fair fee for
this type work would be suggested or considered.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=4 color=black face=Calibri><span
style='font-size:13.5pt;font-family:Calibri;color:black'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=4 color=black face=Calibri><span
style='font-size:13.5pt;font-family:Calibri;color:black'>Thank you very much<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=4 color=black face=Calibri><span
style='font-size:13.5pt;font-family:Calibri;color:black'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=4 color=black face=Calibri><span
style='font-size:13.5pt;font-family:Calibri;color:black'>Norbert Marten<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=4 color=black face=Calibri><span
style='font-size:13.5pt;font-family:Calibri;color:black'>Heritage Pianos Ltd<o:p></o:p></span></font></p>
</div>
</blockquote>
</div>
</div>
</div>
</blockquote>
</span></div>
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