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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#000000" vlink="#000000"><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Comic Sans MS";color:navy'>Well, of course it’s a negative. I would consider standing me up without any notice to be a negative. I would consider saying nothing to be equal to saying my time and that of her carpet cleaner are valuable, mine is not so I’ll just go away quietly. Sorry, but there is a charge for time and mileage that somebody needs to be responsible for.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Comic Sans MS";color:navy'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Comic Sans MS";color:navy'>ddf<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Comic Sans MS";color:navy'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:#632423'>Delwin D Fandrich</span><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#632423'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:#632423'>Piano Design & Fabrication</span><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#632423'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#632423'>6939 Foothill Court SW, </span><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:#632423'>Olympia, Washington 98512 USA<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:#632423'>Phone 360.515.0119 — Cell 360.388.6525</span><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#632423'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:#632423'><a href="mailto:del@fandrichpiano.com"><u><span style='color:blue'>del@fandrichpiano.com </span></u></a></span><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:#632423'>— </span><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:#632423'><a href="mailto:ddfandrich@gmail.com"><u><span style='color:blue'>ddfandrich@gmail.com</span></u></a></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:navy'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Comic Sans MS";color:navy'><o:p> </o:p></span></p><p class=MsoNormal style='margin-left:36.0pt'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <b>On Behalf Of </b>tnrwim@aol.com<br><b>Sent:</b> Thursday, April 05, 2012 2:15 PM<br><b>To:</b> pianotech@ptg.org<br><b>Subject:</b> Re: [pianotech] priorities<o:p></o:p></span></p><p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p><div><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>Hi Will<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>What I said to the customer is not important. The point is, you need to keep in mind what the priorities are. <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>But anything you say, other than "I understand", with a smile on your face, might be construed by the customer as negative. In fact, reminding her that she made a mistake by not calling you, could be interpreted as negative, no matter how nicely you say it. So unless you have more customers than you can handle, just say thank you, and leave it that.<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:12.0pt;margin-left:36.0pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>Wim.<o:p></o:p></span></p></div><div><div><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> <o:p></o:p></span></p></div></div></div></body></html>