<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">That is a hard one.<div>I have found that word of mouth is the best advertisement, so obviously it can hurt as well.</div><div>How big is your town? How far do you have to travel to get to her? </div><div>So many variables, </div><div>I would at least go back and determine what the problem is with the notes that offend her.</div><div>You might be able to demonstrate to her satisfaction that it was not your fault. You will never know if you don't go, and things do happen.</div><div>I have wished at times over the years, that I had gone back when a problem like this occurred. </div><div>I, when arranging to go back would inform her that if the problem was unrelated to what you had done, she may be charged. </div><div>I hope you explained to her that the replaced string would go out of tune and why.</div><div>John Ross</div><div>Windsor, Nova Scotia.</div><div><br><div><div>On 08-04-2012, at 8:31 AM, <a href="mailto:richarducci@comcast.net">richarducci@comcast.net</a> wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div>List,<br>During the tuning of a yamaha c-1 last week , the bass string F below middle C broke.<br>Piano gets serviced once a yr. and has a DC system installed, pitch was about 10 cents or less flat.<br><br>The client took the position that "I" broke the string so"I" am responsible for replacing it at "MY" cost.<br><br>I explained to her that the string broke, I did not "break" the string.<br><br>I returned the next week and replaced the string with a Mapes duplicate and charged her $40 total.<br><br>She has made it a point in the past to tell me of other tuners that charge less, and I had made up my mind that this was going to be my last visit.<br><br>I wished her good luck with her piano in the future, and left.<br><br>Just received email from her saying that several other notes are not functioning well now and wants me to come back and address those issues.<br><br>I replied that the string was replaced correctly, and it has no bearing on other notes, and that she will need to contact another tech.<br><br>How would you guys handle this?<br>Thanks.<br><br><br>Rick Ucci<br><a href="http://Uccipiano.com">Uccipiano.com</a></div></blockquote></div><br></div></body></html>