<HTML xmlns="http://www.w3.org/TR/REC-html40" xmlns:v = "urn:schemas-microsoft-com:vml" xmlns:o = "urn:schemas-microsoft-com:office:office" xmlns:w = "urn:schemas-microsoft-com:office:word" xmlns:m = "http://schemas.microsoft.com/office/2004/12/omml"><HEAD> <META content="text/html; charset=us-ascii" http-equiv=Content-Type> <META name=Generator content="Microsoft Word 14 (filtered medium)"> <STYLE></STYLE> </HEAD> <BODY dir=ltr lang=EN-US vLink=purple link=blue> <DIV dir=ltr> <DIV style="FONT-FAMILY: 'Arial'; COLOR: #000000; FONT-SIZE: 10pt"> <DIV>When I suspect a problem, I will usually call the day or night before and in the conversation mention (jokingly) that if they are not home or the door is locked, that’s OK because I always carry a brick. Somehow, that helps them remember :)</DIV> <DIV>Chuck Vetter </DIV> <DIV style="FONT-STYLE: normal; DISPLAY: inline; FONT-FAMILY: 'Calibri'; COLOR: #000000; FONT-SIZE: small; FONT-WEIGHT: normal; TEXT-DECORATION: none"> <DIV style="FONT: 10pt tahoma"> <DIV> </DIV> <DIV style="BACKGROUND: #f5f5f5"> <DIV style="font-color: black"><B>From:</B> <A title=del@fandrichpiano.com href="mailto:del@fandrichpiano.com">Delwin D Fandrich</A> </DIV> <DIV><B>Sent:</B> Tuesday, April 10, 2012 2:17 AM</DIV> <DIV><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV><B>Subject:</B> Re: [pianotech] priorities</DIV></DIV></DIV> <DIV> </DIV></DIV> <DIV style="FONT-STYLE: normal; DISPLAY: inline; FONT-FAMILY: 'Calibri'; COLOR: #000000; FONT-SIZE: small; FONT-WEIGHT: normal; TEXT-DECORATION: none"> <DIV class=WordSection1> <P class=MsoNormal><SPAN style="FONT-FAMILY: 'Comic Sans MS'; COLOR: navy; FONT-SIZE: 11pt">That’s basically what I do; leave a bill. I don’t always get paid either and I make no particular effort to collect. No small claims courts or anything like that. But I’ve left an invoice and a statement; the statement being that my time has value and if we are to have a working relationship in the future they need to recognize that. If they pay the invoice and we reschedule an appointment they generally become steady customers. If they don’t pay the invoice I don’t have to fuss with them in the future. I have had a few folks call me and try to make subsequent appointments without paying for the missed call and I decline as respectfully as possible. I’m much happier working with folks who want what I am able to supply enough to be willing to pay for and treat my time with at least a modicum of consideration.<o:p></o:p></SPAN></P> <P class=MsoNormal><SPAN style="FONT-FAMILY: 'Comic Sans MS'; COLOR: navy; FONT-SIZE: 11pt"><o:p></o:p></SPAN> </P> <P class=MsoNormal><SPAN style="FONT-FAMILY: 'Comic Sans MS'; COLOR: navy; FONT-SIZE: 11pt">ddf<o:p></o:p></SPAN></P> <P class=MsoNormal><SPAN style="FONT-FAMILY: 'Comic Sans MS'; COLOR: navy; FONT-SIZE: 11pt"><o:p></o:p></SPAN> </P> <DIV> <P class=MsoNormal><SPAN style="FONT-FAMILY: 'Comic Sans MS'; COLOR: #632423; FONT-SIZE: 10pt">Delwin D Fandrich</SPAN><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #632423; FONT-SIZE: 10pt"><o:p></o:p></SPAN></P> <P class=MsoNormal><SPAN style="FONT-FAMILY: 'Comic Sans MS'; COLOR: #632423; FONT-SIZE: 10pt">Piano Design & Fabrication</SPAN><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #632423; FONT-SIZE: 10pt"><o:p></o:p></SPAN></P> <P class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #632423; FONT-SIZE: 10pt">6939 Foothill Court SW, </SPAN><SPAN style="FONT-FAMILY: 'Comic Sans MS'; COLOR: #632423; FONT-SIZE: 10pt">Olympia, Washington 98512 USA<o:p></o:p></SPAN></P> <P class=MsoNormal><SPAN style="FONT-FAMILY: 'Comic Sans MS'; COLOR: #632423; FONT-SIZE: 10pt">Phone  360.515.0119 — Cell  360.388.6525</SPAN><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #632423; FONT-SIZE: 10pt"><o:p></o:p></SPAN></P> <P class=MsoNormal><SPAN style="FONT-FAMILY: 'Comic Sans MS'; COLOR: #632423; FONT-SIZE: 10pt"><A href="mailto:del@fandrichpiano.com"><SPAN style="COLOR: blue">del@fandrichpiano.com </SPAN></A></SPAN><SPAN style="FONT-FAMILY: 'Comic Sans MS'; COLOR: #632423; FONT-SIZE: 10pt">— </SPAN><SPAN style="FONT-FAMILY: 'Comic Sans MS'; COLOR: #632423; FONT-SIZE: 10pt"><A href="mailto:ddfandrich@gmail.com"><SPAN style="COLOR: blue">ddfandrich@gmail.com</SPAN></A></SPAN><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: navy; FONT-SIZE: 11pt"><o:p></o:p></SPAN></P></DIV> <P class=MsoNormal><SPAN style="FONT-FAMILY: 'Comic Sans MS'; COLOR: navy; FONT-SIZE: 11pt"><o:p></o:p></SPAN> </P> <DIV> <DIV style="BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0cm; PADDING-LEFT: 0cm; PADDING-RIGHT: 0cm; BORDER-TOP: #b5c4df 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 3pt"> <P style="MARGIN-LEFT: 36pt" class=MsoNormal><B><SPAN style="FONT-FAMILY: 'Tahoma','sans-serif'; FONT-SIZE: 10pt">From:</SPAN></B><SPAN style="FONT-FAMILY: 'Tahoma','sans-serif'; FONT-SIZE: 10pt"> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <B>On Behalf Of </B>Paul Williams<BR><B>Sent:</B> Monday, April 09, 2012 12:37 PM<BR><B>To:</B> pianotech@ptg.org<BR><B>Subject:</B> Re: [pianotech] priorities<o:p></o:p></SPAN></P></DIV></DIV> <P style="MARGIN-LEFT: 36pt" class=MsoNormal><o:p></o:p> </P> <DIV> <P style="MARGIN-LEFT: 36pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: black; FONT-SIZE: 10.5pt">Sadly..on a new customer, when this has happened (not very often), and left a bill, they just blow it off!  I don't think their is a legal way to get a "no show" bill to happen in your favor. <o:p></o:p></SPAN></P></DIV> <DIV> <P style="MARGIN-LEFT: 36pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: black; FONT-SIZE: 10.5pt"><o:p></o:p></SPAN> </P></DIV> <DIV> <P style="MARGIN-LEFT: 36pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: black; FONT-SIZE: 10.5pt">Wim, you know the Washington state area a bit…Once I drove all the way to Bellingham from south Whidbey Island for a new customer who was a referral from a prominent recording artist who I did a lot of work for.(2 hour drive one way) I showed up for the new appointment; nobody home.  I had no other appointments up there except something 3 hours later.  With nothing else to do after a long drive, I waited and waited about an hour.  Then, disgusted, I left a bill and phone message for the whole first visit charge.  Still weeks later, nothing.  My usual guy was apologetic, but of course, he offered nothing for the others' inconsideration.  I never did hear from this person, nor did I ever receive payment.  Very rich neighborhood and a well kept house. I saw the nice grand in the livingroom too.  Still nothing.  Some people are just jerks and we need to move on! On the other hand, maybe they died.<o:p></o:p></SPAN></P></DIV> <DIV> <P style="MARGIN-LEFT: 36pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: black; FONT-SIZE: 10.5pt"><o:p></o:p></SPAN> </P></DIV> <DIV> <P style="MARGIN-LEFT: 36pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: black; FONT-SIZE: 10.5pt">Who was that lady in the news about a couple years ago who said, "only little people pay taxes".  I figured this new person was like that and just wrote it off.<o:p></o:p></SPAN></P></DIV> <DIV> <P style="MARGIN-LEFT: 36pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: black; FONT-SIZE: 10.5pt"><o:p></o:p></SPAN> </P></DIV> <DIV> <P style="MARGIN-LEFT: 36pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: black; FONT-SIZE: 10.5pt">I got better after that on calling the day before (especially involving a long distance drive). That seemed to work better.  There will always be jerks.<o:p></o:p></SPAN></P></DIV> <DIV> <P style="MARGIN-LEFT: 36pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: black; FONT-SIZE: 10.5pt"><o:p></o:p></SPAN> </P></DIV> <DIV> <P style="MARGIN-LEFT: 36pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: black; FONT-SIZE: 10.5pt">Paul<o:p></o:p></SPAN></P></DIV> <DIV> <P style="MARGIN-LEFT: 36pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: black; FONT-SIZE: 10.5pt"><o:p></o:p></SPAN> </P></DIV> <DIV> <P style="MARGIN-LEFT: 36pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: black; FONT-SIZE: 10.5pt"><o:p></o:p></SPAN> </P></DIV> <DIV style="BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0cm; PADDING-LEFT: 0cm; PADDING-RIGHT: 0cm; BORDER-TOP: #b5c4df 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 3pt"> <P style="MARGIN-LEFT: 36pt" class=MsoNormal><B><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: black; FONT-SIZE: 11pt">From: </SPAN></B><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: black; FONT-SIZE: 11pt">Delwin D Fandrich <<A href="mailto:del@fandrichpiano.com">del@fandrichpiano.com</A>><BR><B>Reply-To: </B><<A href="mailto:pianotech@ptg.org">pianotech@ptg.org</A>><BR><B>Date: </B>Mon, 9 Apr 2012 10:13:16 -0700<BR><B>To: </B><<A href="mailto:pianotech@ptg.org">pianotech@ptg.org</A>><BR><B>Subject: </B>Re: [pianotech] priorities<o:p></o:p></SPAN></P></DIV> <DIV> <P style="MARGIN-LEFT: 36pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: black; FONT-SIZE: 10.5pt"><o:p></o:p></SPAN> </P></DIV> <DIV> <DIV> <P style="MARGIN-LEFT: 36pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Comic Sans MS'; COLOR: navy; FONT-SIZE: 11pt">Yes, we do. My rule is 24 hours’ notice but I’ll (usually) accept the night before. </SPAN><SPAN style="COLOR: black"><o:p></o:p></SPAN></P> <P style="MARGIN-LEFT: 36pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Comic Sans MS'; COLOR: navy; FONT-SIZE: 11pt"> </SPAN><SPAN style="COLOR: black"><o:p></o:p></SPAN></P> <P style="MARGIN-LEFT: 36pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Comic Sans MS'; COLOR: navy; FONT-SIZE: 11pt">And your time was wasted unless you had planned on having a completely nonproductive day in your shop. </SPAN><SPAN style="COLOR: black"><o:p></o:p></SPAN></P> <P style="MARGIN-LEFT: 36pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Comic Sans MS'; COLOR: navy; FONT-SIZE: 11pt"> </SPAN><SPAN style="COLOR: black"><o:p></o:p></SPAN></P> <P style="MARGIN-LEFT: 36pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Comic Sans MS'; COLOR: navy; FONT-SIZE: 11pt">ddf</SPAN><SPAN style="COLOR: black"><o:p></o:p></SPAN></P> <P style="MARGIN-LEFT: 36pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Comic Sans MS'; COLOR: navy; FONT-SIZE: 11pt"> </SPAN><SPAN style="COLOR: black"><o:p></o:p></SPAN></P> <P style="MARGIN-LEFT: 36pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Comic Sans MS'; COLOR: #632423; FONT-SIZE: 10pt">Delwin D Fandrich</SPAN><SPAN style="COLOR: black"><o:p></o:p></SPAN></P> <P style="MARGIN-LEFT: 36pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Comic Sans MS'; COLOR: #632423; FONT-SIZE: 10pt">Piano Design & Fabrication</SPAN><SPAN style="COLOR: black"><o:p></o:p></SPAN></P> <P style="MARGIN-LEFT: 36pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #632423; FONT-SIZE: 10pt">6939 Foothill Court SW, </SPAN><SPAN style="FONT-FAMILY: 'Comic Sans MS'; COLOR: #632423; FONT-SIZE: 10pt">Olympia, Washington 98512 USA</SPAN><SPAN style="COLOR: black"><o:p></o:p></SPAN></P> <P style="MARGIN-LEFT: 36pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Comic Sans MS'; COLOR: #632423; FONT-SIZE: 10pt">Phone  360.515.0119 — Cell  360.388.6525</SPAN><SPAN style="COLOR: black"><o:p></o:p></SPAN></P> <P style="MARGIN-LEFT: 36pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Comic Sans MS'; COLOR: #632423; FONT-SIZE: 10pt"><A href="mailto:del@fandrichpiano.com">mailto:del@fandrichpiano.com</A>— <A href="mailto:ddfandrich@gmail.com">ddfandrich@gmail.com</A></SPAN><SPAN style="COLOR: black"><o:p></o:p></SPAN></P> <P style="MARGIN-LEFT: 36pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Comic Sans MS'; COLOR: navy; FONT-SIZE: 11pt"> </SPAN><SPAN style="COLOR: black"><o:p></o:p></SPAN></P> <P style="MARGIN-LEFT: 72pt" class=MsoNormal><B><SPAN style="FONT-FAMILY: 'Tahoma','sans-serif'; COLOR: black; FONT-SIZE: 10pt">From:</SPAN></B><SPAN style="FONT-FAMILY: 'Tahoma','sans-serif'; COLOR: black; FONT-SIZE: 10pt"> <A href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</A> [<A href="mailto:pianotech-bounces@ptg.org">mailto:pianotech-bounces@ptg.org</A>] <B>On Behalf Of </B><A href="mailto:tnrwim@aol.com">tnrwim@aol.com</A><BR><B>Sent:</B> Thursday, April 05, 2012 6:11 PM<BR><B>To:</B> <A href="mailto:pianotech@ptg.org">pianotech@ptg.org</A><BR><B>Subject:</B> Re: [pianotech] priorities</SPAN><SPAN style="COLOR: black"><o:p></o:p></SPAN></P> <P style="MARGIN-LEFT: 72pt" class=MsoNormal><SPAN style="COLOR: black"> <o:p></o:p></SPAN></P> <DIV> <P style="MARGIN-LEFT: 72pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: black; FONT-SIZE: 10pt">We have a different opinion and solution to this problem. Ok. But now the next question. Instead of being stood up at the door, what if she calls (pick one), an hour, two hours, the night before, a day before, any time, which doesn't allow you enough time to schedule someone else in that time slot, do you still charge her for lost income and a no show? I realize travel time is worth something, and since I was staying home to work in the shop anyway, the time was not wasted. But what if its the first appointment of the day, and you've got several others to do? Wasted time is wasted time.</SPAN><SPAN style="COLOR: black"><o:p></o:p></SPAN></P></DIV> <DIV> <P style="MARGIN-LEFT: 72pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: black; FONT-SIZE: 10pt"> </SPAN><SPAN style="COLOR: black"><o:p></o:p></SPAN></P></DIV> <DIV> <P style="MARGIN-LEFT: 72pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: black; FONT-SIZE: 10pt">Wim  </SPAN><SPAN style="COLOR: black"><o:p></o:p></SPAN></P></DIV> <DIV> <P style="MARGIN-LEFT: 72pt" class=MsoNormal><SPAN style="FONT-FAMILY: 'Arial','sans-serif'; COLOR: black; FONT-SIZE: 10pt"> </SPAN><SPAN style="COLOR: black"><o:p></o:p></SPAN></P></DIV></DIV></DIV></DIV></DIV></DIV></DIV></BODY></HTML>